Reviews, Sales, and Service Ratings for
Tin Leg

Gave me peace of mind. Thank you!

Tin Leg has been very clear and communicative. Falck, on the other hand, was very difficult to work with. At times, their phone lines were cutting off when passing calls, and for me this was at a very important time. No one at Falck told me I could go the reimbursement route until a day was wasted. I was told that Falck could not move forward on other aspects of my claim like getting transportation home until the hospital bill was received. Their inaction caused intense stress in an already stressful situation.

The phone customer service did a good job!

Still haven't heard from the insurance company after 3 weeks from filing

You all were responsive and professional. I would definitely utilize your services for future travel.
Thank you!

I have had nothing but positive experiences with Tin Leg and recommend them highly.

My wife had a serious infection on our trip. We saw a number of doctors, both at emergency clinics and at specialist levels. Our claim was handled by a group called Robin Assist. They were easy to work with and helped us through the claim process. We were promptly reimbursed once we provided requested documentation. Some of our receipts were in Spanish and Mexican pesos which didn’t cause any difficulty.

We both feel that we were reimburse fairly for our expenses. Great experience. I have used Tin Leg in the past and have always had a good experience. Worth the price.

Very professional
And helpful
To get a travel insurance that I need

I bought trip insurance for a specific portion of our trip, a 5 day hike. Since the airlines moved our flight a day later without explanation, we would have missed the first day of the 5 day hike and would have had to figure out on our own how to meet the tour group on the 2nd day. So we decided to cancel the trip instead. However, we did not cancel our entire trip. Initially I was told that my claim did not qualify since we did not cancel our entire trip. Again, I only insured the 5 day hike portion. Ultimately, my claim was denied. This circumstance did not qualify under trip cancellation. It seems that I should have traveled and then filed a claim. It also seems that even though I did not apply for the cost of the rest of our trip to be insured, your company considered that in denying my claim. My circumstance could apply under your trip cancellation policy but you have chosen to read it a different way in your favor. Again, I do believe that you denied my claim because I did not cancel my entire trip even though that is not what I insured. I will be letting all friends, colleagues and family know that it is not worth buying independent trip insurance through companies such as yours and specifically Starr Indemnity & Liability Insurance Company and Tin Leg Insurance.

I am waiting for my claim to be processed.