Tin Leg Travel Insurance Reviews

A small medical issue required a doctor visit while in Germany. 24 Hour assistance helped us locate a doctor and created a claim for us. Upon returning home we filed the claim which was easy to do on line. Within a couple of weeks they wired us the total amount of the claim.

Had to change policy dates and destination and was told the change would take effect within one business day. It took a week and another phone call to get the change made, causing me to have to buy a different company's policy to cover a related upcoming trip. While it was good to get the change made eventually and I appreciate the flexibility, it was not the service I expected in terms of Tin Leg doing what it said it would do when it said it would do it. I am more likely to buy a policy directly from underwriter Berkshire Hathaway than one private-labeled through Tin Leg in the future.

It was easy to evaluate the policy and purchase it. After purchasing, our trip it extend a few days. Customer service was quick and pleasant in evaluating this and confirming it did not entail any change in cost.

Had no travel problems so no claims.

I have used Tin Leg/Squaremouth on three recent OUS trips. The team is great. The product is excellent and reasonably priced.

This was probably the best experience we have had with travel insurance claims. The website to file a claim was clear and effective. The team got back with the required information in a reasonable time. They kept us posted on the process of the claim. Payment was made in the allotted time frame. I know this made sound like 'this is what we do', but it was well done, on time, effective, and FAR surpasses, in our experience, what any other firms we have used delivered. Well done!

It was a pleasant experience.
No issues, very responsive.

I was sick on or trip and had to go to medical. They were great on the ship and once home submitted a claim. I got all documents submitted and my claim was paid quickly. They let me know exactly what I needed and were efficient.

I contacted customer service before departing about concerns with unintended consequences of the Iran military "excursion" which was whether there would be enough aviation fuel for our planned flights to and from Europe and within Europe. I was told that because it is a "war" that we would not be reimbursed. However they shared that we should still file a claim.

Fortunately, there was no problem with aviation fuel. I did get caught by a Lufthansa pilot strike and my flight from Frankfurt to Manchester England was cancelled. I took the train instead. I was reimbursed for the Lufthansa flight. The train was slightly more expensive.

Purchasing the policy was quick and simple. It was great piece of mind to have the extra coverage on our trip. Unfortunately, we needed the coverage and had to put it to use 4 days into our trip when my mother fell. So far, the customer service team has been very kind and pleasant to deal with. They are very knowledgeable and friendly.