Reviews, Sales, and Service Ratings for
WorldTrips

I had made a mistake in the date of the travel and noticed it after payment. I contacted and my date were adjusted with no penalty. thank you.

Hello Mahnoosh. Thank you for taking the time to leave a review. We are happy to hear that you had a great experience with us and that you received the assistance you were looking for. If you have any further questions, someone on our team will happily assist you. Thank you for choosing WorldTrips!

Their claim process is cumbersome and inefficient. The third party vendor they use to handle claims has a customer portal that does not work and after repeated attempts to resolve the login issues I gave up. They only send out letters via mail which is ineffective when you are on travel, resulting in further delays. Why they don’t send document requests via email, which is more efficient, further degrades the quality of their customer service.

Hello Steven. Thank you for taking the time to leave a review. We are sorry to hear that the claims process felt cumbersome and inefficient. If you require further assistance with this, please call our customer service team at: 800-240-0369 - Available 8am to 10pm ET, seven days a week. You can also email us at: atlasjourneyclaims@cbpinsure.com. Thank you for choosing WorldTrips.

I had an issue with the policy before my trip date because I had purchased on policy, but my travel partner lives in a different state. The service I received from the company regarding this matter was excellent. Luckily I did not have to file any claims, so I cannot speak to that.

Hello Diane. Thank you for taking the time to leave a review! We are happy to hear that you had a great experience with our service team and that you received the care you were looking for. If you have any further questions, please let us know and our team will be happy to assist you. Thank you for choosing WorldTrips!

We had to cancel our trip when my husband had an injury about a month before departure. Fortunately we were fully reimbursed by World Trips for our nonrefundable expenses. We filed the claim through the World Trips website and received the reimbursement about 3 weeks later. It was a straightforward process, no phone calls required, simply followed the instructions on the website. Will definitely use World Trips again.

Website is easy to navigate and customer reps are outstanding in friendliness and ability to answer questions.

i am currently going through the claim process. Rather than filing a claim online, I'm sending them emails with attachments.

Hello Kenny. Thank you for taking the time to leave a review! If there is anything you need assistance with, please call our customer service team at: 800-240-0369 - Available 8am to 10pm ET, seven days a week. You can also email at: atlasjourneyclaims@cbpinsure.com. Thank you for choosing WorldTrips!

I had to cancel my trip due to my sister having back surgery. The claim was easy and quickly resolved. They paid me for the plane ticket even though I got an extension with the airline, because I don’t think I will be able to use the ticket before it expires due to vacation availability at work.

I had to contact your company a week or two before my trip to get some additional information about what was covered and how to process a claim if needed. Fortunately there was no need to file a claim. Your representative on the phone was super helpful and kind. She was outstanding at helping me through my questions and getting information to me right away. I will use your services in the future, hoping to never ever have to file a claim :). But after my experience with your costumer service - I trust you!

Inscurance company is very slow to respond and needs a ridiculous amount of information to cover claims. That’s why I got the inscurance was to help with loss. So far has only been a headache and no compensation. What would I do if I didn’t actually have the money to cover my loss?

The customer service representative assisted me with comparing plans and purchasing the right plan for my needs.