Reviews, Sales, and Service Ratings for
WorldTrips

Biggest problem was the bait-and-switch on the medical coverage. As advertised, it claimed to offer $250K in primary medical coverage. When the policy actually issued, the medical dropped to $50K with the claim that the reduced amount was all that was available to me as a New Hampshire resident.

After some complaints to both the carrier customer service and Squaremouth, they finally agreed to honor the original $250K, but the whole thing left a very sour taste in my mouth and real uncertainty about using Squaremouth for insurance purchases in the future.

Hello and thank you for your feedback. We are sorry to hear that you did not have the best experience with us. It is great to hear that our team worked with you to come to a mutual agreement. If you have any further questions, feel free to reach out. Our team will be happy to assist you. Thank you!

Because we were fortunate in avoiding the need to file a claim, all we can say is personnel we interacted to understand the policy and for purchasing it were very good to deal with. We'll certainly keep you guys in mind going forward.

Thanks

Hello Donna. Thank you for taking the time to leave a review! We are happy to hear that you received the assistance you were looking for. If you happen to have any further questions, please feel free to reach out. Someone on our team will be happy to assist you. We look forward to seeing where your next journey takes you. Thank you for choosing WorldTrips!

My trip was cancelled the day before departure through no fault of my own. The trip coordinator refunded my money.
But I tried to get a my travel. Insurance refunded or transferred to another trip. Because of the timing, my request was sent underwriting and I have not heard back, usuallly World Trips is easy to deal with

Had to make a claim based on a weather delay. The online portal was great, easy to use, and had clear instructions. My case was straightforward and handled quickly.

Hello and thank you for taking the time to leave a review! We are happy to hear that you had a great experience with us and that the portal was easy to use. Thank you for choosing WorldTrips!

Slow processing, and difficult to figure out how to submit on their website. Difficult to get help with submission.

Hello Jamie. Thank you for your feedback. We are sorry to hear that you haven’t had the best experience with us. If you feel inclined, you are welcome to call our customer service team at: 800-240-0369 - Available 8am to 10pm ET, seven days a week. You can also email at: atlasjourneyclaims@cbpinsure.com with a reference to this review. Our team will be happy to assist you. Thank you.

Thank you for providing me with the amazing Travel Insurance.I will be purchasing more in the future I.'ll rated 5 stars

Hello and thank you for taking the time to leave a review. It is fantastic to hear that you had a great experience with us! We look forward to seeing where your next adventure takes you. Thank you for choosing WorldTrips!

Very good coverage but not more than I needed. Jim was very helpful in guiding me to the policy I needed. Made me feel alot better about going on the trip to Kenya. I would definitely use them again.

Hello Connie. Thank you for taking the time to leave a review. We are happy to hear that you had a great experience with us and received the service you were looking for. Looking forward to joining you on your next trip! Thank you for choosing WorldTrips.

Just filed claim yesterday

Hello Kelli. Thank you for taking the time to leave a review. We are happy to hear that you have had a positive experience with us so far. If you happen to have any questions, feel free to contact our customer service team by phone at 1-800-605-2282 or email us at reviews@worldtrips.com with your name, policy number or claim number(s) and a reference to this review. We will be happy to assist you. Thank you!

Called world trips to see if I can make changes to my policy.
Unfortunately, they were closed on the weekends. Kind of strange for a trip insurance I would say.
Left a message never got a return phone call
Seems kind of strange for trip insurance to be closing the weekends and your call and don’t return your call. We’ll never use again. Beware