Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

The underwriter tried everything they can in order not to pay what should be covered. My trip was interrupted due to the cancellation of my credit card affected by credit card theft. They first requested all the documents and repeatedly requested same documents again and again for many weeks. Then they claimed that this is not an unforeseen event on the fine printed list of unforeseen events. Thus they refused to cover the claim. I will spread this on social media as much as I can to warn future travelers not to fall in the trap, and I will contact insurance commissioner to ask for help.

Thank you for reassuring me that if anything was to happen I'd be covered medically.

The only issue was some question as to whether or not the policy had actually been issued. Squaremouth contacted me that there was no policy because of some glitch, but I had already received confirmation from John Hancock. It was cleared up, but required me to interact with your customer service.

Very happy with our purchase

Purchasing travel insurance was very easy. We used this company because of a referral from fellow travelers. Fortunately we had no incidents. Trip went very smooth.

We were so pleased with ease of purchase and price we have purchased insurance from Squaremouth again for an upcoming trip in the fall.

Very easy to purchase, and understand what coverage I'm getting. A change in destination was very easy to make over the phone with the John Hancock representative. Great customer service in that regard.

John Handcock is using a 3rd party company to process their claims. They have an on-line process and it sucks! You can't save your input, print it out or save a version for further editing/revision. It also times out. I have asked them to send a paper claim form via email/mail. Their site is very user unfriendly!

My wife died on the trip so had to access insurance to have her returned to the US. I paid all other expenses myself and will now submit them for reimbursement. Her medical care, initial transport to a local hospital and then transport from the point of entry in the US to the funeral home will all be submitted and hopefully I am not screwed over on payment as these are real costs and need the money to cover the bills. Then I have extra hotel costs, airfares, etc due to change in plans. I'm filing and hoping these are covered as well since they were certainly unplanned expenses as a result of my wife's death.

The jury is out on whether or not I get paid for costs I legitimately incurred but I'm hopeful

I contacted John Hancock to see of they would send me a paper copy of the policy, but apparently they don't do such a thing.