Nationwide Mutual Insurance Company
Overall Rating 4.03 out of 5
Overall Rating 4.03 out of 5 649 Reviews Since 2018

  • Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    April 18, 2025
    Zack from PA Verified Squaremouth Customer

    Claim request was sent to nation wide & they say they need more information even though the receipt for medical services was provided to them. Looks like a ploy to deny the claim. We were stuck in a non English speaking country & had to avail of doctor available through tour manager who arranged it for sudden unexpected medical service & medication.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    April 9, 2025
    Maria from PA Verified Squaremouth Customer

    the overall experience was positive, but claims process was slower than I expected

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Cruise Choice
    Review Received:
    April 2, 2025
    Joseph from TX Verified Squaremouth Customer

    After purchasing our policy with Nationwide, we decided to change our cruise destination to another cruise. I reached out to Nationwide and asked to change our policy to the new cruise. Within a very short time, Nationwide complied with our request.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    March 3, 2025
    Sarah from MI Verified Squaremouth Customer

    I submitted a claim a week ago and have not heard anything. I’m disappointed but hoping it will work out.

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    February 28, 2025
    Maureen from CA Verified Squaremouth Customer

    Still waiting to hear something about my claim. I'm a little concerned it was not received, so I will have to follow up. Until I get reimbursed, per the insurance policy, it's premature for me to rate the company. I was hoping it would be taken care of by now.

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    1 out of 2 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    February 6, 2025
    MICHAEL from OH Verified Squaremouth Customer

    No Review

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    1 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    January 24, 2025
    WILLIAM from DE Verified Squaremouth Customer

    I had to cancel the trip for a covered reason and file a claim. Nationwide customer service was outstanding to work with, the claims process was easy, and the claim was processed and paid expeditiously.

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    8 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    January 20, 2025
    Sarah from IL Verified Squaremouth Customer

    They were very helpful /
    I just need to submit documentation of expenses

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    3 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Cruise Choice
    Review Received:
    January 13, 2025
    TOM from MS Verified Squaremouth Customer

    Trips interruption, loss 4 days to get in NCL cruise , American Airline delayed and cancel flight.
    NCL air department precooked air tickets with Delta to flight to USH Argentina to get in cruise at this stop on 12/26/2024.
    Must cancel hotel and taxi on 12/21/2024 at InterContinental Buenos Aires, Argentina
    Damaged luggage by Delta airlines

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    2 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    January 11, 2025
    MacKenzie from MO Verified Squaremouth Customer

    I contacted the number on the policy and it was a different company (Insure My Trip). They were able to forward me to Nationwide but I was confused on why they would provide an incorrect phone number on their own documents.

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    1 out of 3 people found this review helpful

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