Reviews, Sales, and Service Ratings for
Aegis

Insurance co has cumbersome portal to upload documentation. They are also inflexible about missing receipts.

It is a standard process in our industry to require proof that an expense was incurred for payment to be provided. For example, it’s not enough to just say we spent $200 on food with no receipts.

In terms of the portal, we are in the process of rolling out major upgrades in that area to increase the speed & ease of the claims process even more.

While on my trip, I contacted Covid on day 6 of the trip. I was removed from the group and sent back to the capital Ulaanbataar of Mongolia. There I was quarantined for 6 days. Right away I contacted via email GoReady Insurance asking for help and direction as to what I could do and gather for a claim. I mentioned that I could not call as my phone was not working and that the hotel where I was quarantined could not call outside of the country. I did NOT hear back. I had my sister call the emergency assistance number for GoReady inside the US and she explained my situation and they assured her they would call me at my hotel room. They did NOT. She called 2 days later as I stated I had not heard from them. They again assured her they would call me. NO call. the next day she tried again--NO call to me at my hotel room even after again an assurance!!! So no, I have not been impressed with GoReady. I did file a claim since I have returned home and I have my fingers crossed on that.

Immediately after receiving this review, we contacted the insured. It turns out that they were using the wrong contact information to reach us by email. Meanwhile, our emergency assistance team who spoke with his sister said that they tried calling the number provided but were unable to reach the insured.

We clarified our correct contact information for the insured & assisted them with their claim.

I cannot make an adequate review at this point. I have submitted my information, and am waiting for a response. I will say that the agent, while quite pleasant, described a procedure that is not at all consistent with the information on the actual insurance document. I became concerned during our conversation that having my claim filled is going to be problematic. However, time will tell.

As soon as we returned from our trip, i needed to create a claim for trip interruption. So far the experience I’ve had with the representatives has been positive and have helped with the process. Hopefully, it will continue to move forward in a positive light .

I called in to secure my policy. Agent extremely helpful.

Claim was filed September 20. Waiting to hear back?

I have attempted to file a claim but have not been able to successfully do so. I sent an Apple computer file and was told that I needed to send a PDF file. In the meantime my daughter who was sick was sent the wrong forms at least twice but she was given a case number and a location where she could upload her evidence. She called and someone, possibly a secretary told her that I should file my claim with hers since they were related and that they were working on it but heavily burdened with large numbers of claims.

Today my daughter told me that she is making progress uploading her evidence to a site that was provided to her but that she thinks I may need to do my own and that I need a case number. I've just been using the number issued me when I took out the insurance. I guess I needed to work out the PDF format and respond to the person I have heard from . I am not computer adept and had happily thought my daughter could do it for us both but she isn't a computer whiz either. I have spoken to someone on the phone who was encouraging. midway. I guess I'll try that again as it has become quite confusing.

Just talked with my daughter and have a clearer picture of how another entity is helping process this and what I have to do to complete a file to them. I will do that in the next few days and maybe by four weeks from now I will have more positive news. I am pleased that they are offering to pay for the more expensive (and sadly disappointing) hotel we were forced to move into as opposed to the charming and cheaper hotel we had to cancel because we couldn't travel as planned. That Is a real plus in my book because it was the actual cost of the emergency the illness created.

I can not rate until my claim is settled
Therefore my one star rating will be subject to change

They did not contact me after my initial claim. I reached out to Squaremouth for assistance. They ten reached out and said they were extremely busy. I still have not gotten a reply back since the last email.

We were able to touch base with this insured today by phone & email. She now understands that she needs to get the reason why her flight was cancelled from her airline so we can properly initiate her reimbursement claim.

I went to the urgent care with stomach pain, got some medication and went home. It has been one month and a half I submitted a claim and they keep coming back to me every two weeks requiring additional documentation, saying they can’t visualize my documents. This is unacceptable and I’ll never contract their services again.

This insured’s claim was paid the same week this review was posted which was one month after it was initially opened. We’re sorry our speed of service didn’t meet her standards & hope to have a chance to improve on that in the future.