Reviews, Sales, and Service Ratings for
Aegis

GoReady has been very cordial, but have provided no assistance in getting responses to questions from the insurance company.

After receiving this review, we immediately contacted the insured. We were able to clear up confusion on the main piece of backup documentation he had missing & told him to contact us back with any further questions.

We filed a claim with GoReady's online basic claim form 8 days ago regarding lost luggage on the airlines. Our only check bag was finally brought to our viking cruise ship 36 hours after our trip started. without warm cloths we missed out on the first 2 days tours in the cold German weather

We received notification that these insureds were interested in filing a claim on Sunday evening. We replied to them by email on Tuesday morning, less than 36 hours later, letting them know the backup documentation that would be required. We also need to know the amount they would like to claim & we advised them of their policy’s limits.

We never heard back from them or received any reply to our email. However, we’ll reach out to the insureds today to help them along.

I spent about $4,000 for two trips. 1 was for 18 days in Greece and the other was for 2 month in Florida. They were happy to take my money. My only claim was for $200 Drs. visit on the cruise. That was last October. I have contacted multiple times, filled out all paperwork required. I just confirmed another trip for 2 months but I will not use your company again.Do not use this company.

Following receipt of this review, we were able to speak with the claims adjuster to get this case approved and paid. The adjuster apologized for the oversight.

Due to problems like this one that the insured experienced, we are no longer working with this claims processing company on any new policies that we sell. We assure Mrs. Fracasse and all other travelers of a greatly improved claims experience which we’ve already seen since we launch at the start of the new year. Average claims are processed & paid within approximately 1 week of receiving the necessary documentation from the insured. For in-transit claims that qualify, our Stress Less service still has the capability of instant payment thus removing the claims process altogether.

I mailed all the documents requested about a month ago. We were unable to go on the trip. I have not heard anything from GoReady, or Zurich insurance.

Because of sudden illness I had to re-book my departure flight by one day and had a pay $1068.20 change fee.

While still at home, I called the customer service number and their office was closed. When I reached the number the next day, initially the person -Marilyn- told me that, as I had not left home yet, I did not qualify for ANY coverage. Only after I complained, she actually looked at my policy and checked with a supervisor and then said, yes, I could submit a claim. I submitted the two airfare bookings plus the doctor's note.

While I was traveling I received the claim form (for non-medical cause) plus a request for 7 more documents, all of which had absolutely nothing to do with my claim for "trip delay or airline ticket change fee".

On 3/10/2023, when I arrived back home, I called their customer service again to find out which documents I actually still had to submit. The agent told me that she would let "Markus" know and that he would call me by 3/14. Fortunately I requested his phone number from her.

I did not receive a phone call from Markus and therefore called on 3/16/23 and left a message for him to call me as I wanted to verify which documents I still needed to submit.
I called him again on 3/17/23 and finally reached him. Of course, many of the documents they initially requested were not needed at all.

I am not impressed by their customer service or response time.

In February 2023 I paid for another travel insurance with GoReady for a trip coming up in November 2023 and am sorry I did. I would not choose this company again.

We’re sorry to hear that Christiane was unhappy with the service she received. Full payment for her claim was issued yesterday in the month following it being opened. Our office does not have anyone named Marilyn working here, so we can only assume that individual works for our 24/7 emergency assistance provider. Their main role is to provide medical assistance as opposed to interpreting coverage. Questions related to coverage are best answered by our office during regular business hours.

We are confident that you’ll find a better experience moving forward for your upcoming trip in November as in 2023 we have implemented significant upgrades in both areas of claims processing and 24/7 emergency assistance.

If I could give them 0 stars I would. First of all they will ONLY consider claims paid for by a credit card! In a medical emergency in a foreign country one is not thinking about asking emergency medical care provider if they can process credit cards! So they'd deny a legitimate claim that had all the necessary documentation EXCEPT for the credit card statements since the provider could not process credit cards. We submitted signed and stamped receipts that had serial numbers on them but they would not accept them.

Also, they kept on repeatedly asking for exact same documents even though they have been already submitted - 3 times for proof of social security number and the date of birth even though copy of S.S. card and driving licence were already submitted. And they asked for a signed claim form a couple of times even though this was already submitted on opening the case. As someone who's been using travel insurance often for well over 30 years and had number of claims submitted, I find GoReady to be completely worthless. Will NEVER use them again!

We’re sorry for Steven’s negative experience. There was some initial confusion with 1 of their 2 claims being opened under their traveling companion’s name as that individual was the lead on the policy. It was later made clear that Steven had suffered 2 incidents during his trip on 2 separate dates.

Following receipt of this review, our management team got involved. That same day, we were able to settle both of Steven’s claims which have been approved for payment. We hope Steven gives us another chance to show him that this is not a typical claims experience with our company.

So far process is slower than expected. I mailed everything they requested a couple of days ago. This should be an easy trip cancellation claim to process. I provided all the medical and financial information. Reviews on line are very concerning. Let’s see how it goes. Please check back in four weeks as I stated earlier.

Our claims department did receive the documentation by mail. Benefits do apply & our claim team will be contacting the insured shortly to finalize payment.

So far the experience has been very good. They are very prompt.

I would like to get my claim processed

This insured’s check was cut approximately 1 week prior to this review being posted. Therefore, her claim was paid out within 30 calendar days of being opened. We hope that the insured will reconsider her 3-star rating after receiving her check & verifying this information to be accurate.

When we got sick with COVID while we were in London and we had to miss one week of our plans, I contacted GoReady. Although they said we must get professional documentation and I informed them we only had public transportation to use, they made no effort to find out exactly where we were to assist in choosing the closest location. They sent info on places way on the other side of London and quoted lines from the policy at me. I did not feel supported in our time of need.
Once we were home I was required to submit documentation that GoReady would evaluate to see if I had a valid claim before they would send me a claim form.
Apparently the claim form comes from a 3rd party. That company requested all of the same documents I had already sent plus more.
I had to call numerous times (waiting weeks between calls) to find out what was happening with my claim. I was not allowed to speak to the claims adjuster but the person answering the phone had to email the adjuster and wait for him to respond, if he would.
Eventually I was told the adjuster would give me a call. Once he did it became apparent he did not even understand my claim. Eventually I was able to get him to understand why & what I was claiming for (We had purchased activities to do from various websites on our own. It wasn't a tour package). The company did eventually pay the claim after that.

We’re sorry to hear that the insured feels that way about how they were handled. Insured emailed us at 10:30 am on a Saturday & were responded to within approximately 1 hour. Regarding their condition & situation, they specifically wrote “have what we need as long as we do not get worse. I am writing because this week we have non-refundable [train & event tickets, hotel, etc.].” When told that an at home COVID test by itself would not be sufficient for their claim unless it was proctored or they saw a doctor or visited a testing clinic, the insured wrote “we do not feel up to going out.” Therefore, we sent the insured information on how to arrange a proctored COVID test as well as a website where they could input their location information to find a local clinic (if they preferred that option).

Regarding their reimbursement claim, a check was cut to the insured 2 weeks after they provided the necessary backup documentation.