Reviews, Sales, and Service Ratings for
Aegis

I wasn't made aware that the travel insurance when I purchased the insurance. When I went to file a claim it was very difficult getting the insurance company to respond to me. I was dissatisfied with their service.

I did not have reason to contact Go Ready before my trip. I rated pre-travel experience at 3 starts to indicate receipt of policy documents other standard communication to be as I would expect, and have experienced with other carriers.

I submitted a claim for loss of a "non-refundable deposit" occasioned by a weather/common carrier related event. I was able to re-book the hotel at the original rate, and enjoyed my stay there earlier this month.

When I realized I would be making a claim for the original cancelation, I contacted the Go Ready claims department. Although not quite rude, their agent was curt, and not especially helpful. Subsequent communication with Go Ready had been via email, and I have no complaint with their process. I am expecting resolution of the claim by the end of this week.

I would be willing to communicate with Squaremouth about how things turn out.

Thank you.

We first talked to Squaremouth/GoReady on January 5 on the phone and started our claim to get a refund for our trip, since our flight from Dallas to Miami was cancelled and we could not get another flight to get us to the ship before it sailed from Miami. I was told what documents needed to be emailed to them, which I did, to document our cancelled flight, cost of our cruise, etc. I thought all was completed. After I called to check to make sure everything was received, I then received more documents to be filled out as well as a list of more things that needed to be emailed or sent into them, some of which I had already emailed in. We then had computer problems so I made copies of everything that was requested and mailed everything into them on January 13. We have heard nothing yet. I will wait another week, then I will contact Squaremouth/GoReady to see what the hold up is. So far, I haven't been very happy with their slow response.

Insurance was a great rate, and covers spot. Waiting to hear back on my claim. Communication is not great

After receiving this review, we immediately contacted the insured by phone. It turns out that she contacted the completely wrong company about her claim & they never answered her. We’ve set her on the right track now to get her claim attended to.

Go ready is very slow at reviewing my claim. i file claim in July of 2022 and I am still in battle with getting my funds. They keep asking for the same items over and over again with no resolve.

This insured’s check was mailed out approximately 1 week prior to this review being submitted. Once receiving the review, we contacted the insured to make her aware. Unfortunately, she didn’t answer the call, so we emailed her showing the date on the check to confirm that it wasn’t sent in response to her complaint. The claim’s delay was partially due to backup documentation that had not been submitted by the insured.

It’s been 4 days. I’d sent I. Documentation for baggage damage and asked to initiate the claim for the same. The agent seems to have overlooked the official report and didn’t open claim. I’m still waiting despite sending two further emails on that with the official report snapshot.

The insured asked to initiate 3 separate claims for their trip. One of those claims was due to damage that the airline caused to a piece of their luggage. They correctly initiated a report of that with the airline & provided us proof showing that. However, they did not provide us the outcome of that open claim with the airline. That’s what we have requested from them. We have checked their documentation a second time & the outcome of that open case with the airline has not been provided to us by the insured.

I’m in the middle of trying to get my claim settled. But I have to say you guys make it so difficult! My wife had /has a serious lung issue, which is why we canceled our trip. The day my wife called she was put on hold for a long, long time. Finally, she was told what she needed to submit to you. Got the doctors note and also submitted emails from Royal Caribbean stating that our trip was canceled . Communicated via email with all this. She gets an email stating my doctors note is unacceptable because it didn’t state a diagnosis. Really!! Isn’t that a HIPPA violation? But , I’m working on it. Now I’m waiting for a response for the info I forwarded from Royal Caribbean. Which I’m sure there will be issue! Let’s just say we are not happy with our experience with your service.

I was unable to travel because of a medical problem but my wife did go on the trip. I filed a claim early this week (actually I started the process 3 weeks ago, it is a multi-step process), and it's currently in the hands of Affinity.

It was a relief during the drawn-out claims process knowing that Squaremouth would guide me through a complaint process should it be needed.

Thankfully, that wasn’t necessary as this claim was paid out without delay after documentation was received from the insured.