Reviews, Sales, and Service Ratings for
Aegis

Insurance policy certificate did not clearly state what documentation would be needed to file a claim for Covid related trip cancellation. Confusing number of on line sites/names for Go Ready claims. Finally after calling a customer service number was able to get clear details about required documentation for Covid related claim. Claim forms we promptly emailed to me. Two weeks after submitting forms and required documentation have not had updates about the status of my claim.

The insured’s backup documentation was uploaded 6 business days ago & will be reviewed soon. We received another surge of claims during the heavy summer travel season & are slightly behind our standard processing times. Thank you for your patience.

It took a really long time to process the claim, the procedure was complex, many things that I understood would be covered were not. I did get a substantial amount of money to cover expenses, but the communications were difficult. At one point they sent me back a form saying it wasn't signed and it was signed. They arbitrarily excluded aspects of my claim. I'd try a different service next time.

We’re sorry to hear that Mr. Fleischman was dissatisfied with the claim process. It’s worth noting that we were able to process payment within approximately 10 days following receipt of the required backup documentation.

We’ll take the insured’s comments into account to look for ways to simplify things further moving forward.

Emailed GoReady with my claim. Return email stated a claims representative would contact me in 7-10 days. They did not. Called the claims phone number. Representative took my information and stated that I needed to sent claim information by email and a claim adjuster would then get in touch with me in 7-10 days. So far, not contacted yet. Very disappointed in their customer service. Would not recommend this company.

We did correspond with Cathy this past Monday regarding her claim & the backup documentation that would be required. Following this review, we were able to speak with Cathy again & help get her claims initiated. She appears to be happy once again.

Thanks

I hope the claim process will be direct and straight forward. I noticed confusing and redundant document requirements requested in the claims portal which could use some review for optimization.

After receiving this review, we called the insured to make sure they understood what was required to move forward with the claims process. They were clear & provided some nice feedback on ways they thought things could be simplified. That information was shared with our management team.

We’re sure their claims process will go smoothly from here, but we’re available should they have any questions.

I faxed my paperwork on 8/11/22 I hope it was received; I would appreciate a reply to this note.

Cancel for any reason,
Insurance provider denied to honor it for 1 person. Either whole party need to cancel, or none.
This doesn't make any sense.

We are sorry to hear that the insured was disappointed with a restriction noted in their policy. The following language appears in the TRIP CANCELLATION FOR ANY REASON BENEFIT section on Page 12 of their policy’s Description of Coverage document which they received on their date of purchase:

Limitations
Please be advised this benefit is not available unless all Insured under your coverage cancel the Trip.

This restriction was likely put into place by the underwriter to prevent cases of fraud. We’re not saying that this insured was attempting to do that, but simply providing them an explanation as to why underwriters usually require this on CFAR claims.

The case number was issued by Broadspire. Case manager assigned was Tiffany Daniel Weems. She initially explained the documents needed to reimburse my sister’s airfare and tour cost. I was told it generally takes 7 days. My case was filed in early May. Nit once have I received a call back nor reimbursement. I’ve called numerous times and spoken to everyone but Tiffany. Each time I was told Tiffany or a supervisor would be in contact. To this day still no follow up. I called the week before my trip and requested the CEO’s contact info. No one was able to provide it. I purchased my insurance through Squaremouth which switched to April, and then to Go Ready and now I’m having to deal with Broadspire! Never again will I deal with any of the so called agencies.

Filed a claim but have heard nothing as of yet

Our developer did find a technical issue that prevented the acknowledgement of this insured’s claim initiation from going through last week. We have corrected that issue & opened two claims for this insured for Trip Delay & Baggage Delay. Apologies to Heather for the slight delay.

As soon as my Son Thiley got sick at the altitude of 13,000 feet I contacted go ready Insurence but there was not any answer. After that I wrote a email and that email bounce back and no response.

I also submitted a claim couple of days ago as instructed but my email bounce back again. I called day before yesterday but office was closed.

Therefore I need action and need my claims resolve. Thank you

We’re not sure what email address this insured attempted emailing, but we haven’t had any issues with our emails & have been receiving over 1,000 every day. While our Sales & Customer Service Call Center is closed on the weekend, we still answer emails over that time. Additionally, our Emergency Call Center is open 24/7/365. This should have been the department the insured contacted. Both phone numbers & emails are included in multiple places in their confirmation email & documentation we provide.

The insured called our Sales/Service call center today & we initiated a claim for them.