Reviews, Sales, and Service Ratings for
Aegis

As soon as my Son Thiley got sick at the altitude of 13,000 feet I contacted go ready Insurence but there was not any answer. After that I wrote a email and that email bounce back and no response.

I also submitted a claim couple of days ago as instructed but my email bounce back again. I called day before yesterday but office was closed.

Therefore I need action and need my claims resolve. Thank you

We’re not sure what email address this insured attempted emailing, but we haven’t had any issues with our emails & have been receiving over 1,000 every day. While our Sales & Customer Service Call Center is closed on the weekend, we still answer emails over that time. Additionally, our Emergency Call Center is open 24/7/365. This should have been the department the insured contacted. Both phone numbers & emails are included in multiple places in their confirmation email & documentation we provide.

The insured called our Sales/Service call center today & we initiated a claim for them.

I finished uploading the required documents on 6/30 and as of 7/22 I have not received any communication from your company concerning my claim. Taking almost a month is exceeding acceptable resolution of my claim hence the ratings given.

I submitted all the paperwork and am waiting to hear back about the claim.

I initiated a claim on the website multiple times but nothing happened so I had to call them. I think the feature on the site is broken

I had no pre-departure contact with go ready prior to departing on the trip.
I guess the ***** is in the details. I purchased a go ready insurance policy for my daughter, her husband and their two children. In checking the policy items, it stated "$2,000 per person, $150 daily limit covered after 6 hour delay." I took that at face value and when their plane was almost 8 hours late, I took advantage of the policy and left two emails and one claim and I heard nothing back from go ready. Eventually, the emails were never sent as the email address was incorrect. I finally called and she reviewed the policy and asked for the "receipts for all their expenses during the delay." I explained to her that the policy did not state that it was for expenses. It was for the delay. She told me I needed to read the fine print of the policy. She then stated snidely that "we don't give out free money." I thought that was why we paid $230 for the policy to do exactly that. I guess at 79 I am still gullible enough to believe what I read. Again, "the details", not what the policy states on the front page. Live and learn.

It’s unfortunate that Judy misunderstood how insurance works & didn’t read the website or description of coverage documentation before or after purchasing the policy. This policy even comes with a 10-day free look period where the insured can receive a 100% refund on the policy if they review it & are unhappy with the coverage for any reason.

Whether it’s car insurance, homeowner’s insurance, medical insurance, or in this case travel insurance, it’s quite customary for the policy to only reimburse for expenses the policyholder incurs due to an insurable situation having occurred. In her daughter’s case, they did incur an insurable situation which was their flight being delayed. However, they did not incur any expenses for the inconvenience & therefore do not have anything to claim.

For what it’s worth, we did receive a call from the insured on February 7th (one day after the policy was purchased) so they could correct a typo in the name they provided. That would’ve been another opportunity to ask any questions they had about coverage.

Absolutely terrible, do not purchase. I submitted a claim and have not received any communication whatsoever in the 1.5 months since I have submitted all my documents. I have not been able to reach anyone in charge if my claim, including managers, even after calling and emailing several times. This is extremely unprofessional. If you want some false reassurance that you're protected when you're not, feel free to purchase this plan. Otherwise, please use another company.

I filed a claim via their website for delayed luggage. I filed it 48 hours ago. They have yet to contact me. But clearly they have the info because you contacted me. We will see if how well the claim process goes.

We received the insured’s request to initiate a claim 2 days ago (on Saturday). We replied to her today requesting for her to reconfirm certain information. Once received, we will initiate her reimbursement claim.

Shortly after we returned from our trip (4/5) we called go ready to initiate a claim...We mailed the claim form with the attached receipts to goready .This packet was received by goready claims on april 22. Since I have been very unhappy with go ready as
* staff at Go ready filed two claims on my behalf.. one for medical issues which I did not request and a second one for trip delay and trip interruption claim which is valid
*apparently my claim was routed to another adjuster without informing me
* and despite repeated calls to the company requesting an update on one has returned my calls or responded to my request for a status update re my claim but when I did finally connected with a goready staff I was told it would be another 3-4 weeks before a decision re my claim will be made.assuming the process takes another 4 weeks.. this will mean my claim will take nearly 2 months t settle
..

Go-ready may have inexpensive products ..but on a scale of 1-5 for claims I would rate them 1.

We did not have access to the ability to call the US to make our initial claim. We called Go Ready and we’re referred to Generali which was confusing and we’re given new phone numbers which put us on hold for long periods in the beginning.

There were several times I tried to call from my vacation in Spain when I tested positive for Covid and I was put on HOLD for a very long time. Communication with our hotel staff was difficult due to the language barrier and we didn’t have a very good set up for calling the US . The telephone numbers that were given to us when we purchased the insurance were different. There are a lot of companies. We ended up with Generali?????