Reviews, Sales, and Service Ratings for
Aegis

We filed a claim with GoReady for trip cancellation due to a medical reason for which a doctor had advised against travel. Because it was the week before our departure our tour company refunded nothing, so the claim was for the whole amount of the trip ($13,000+). We received a check for the full amount of our claim today, exactly 14 weeks after first contacting GoReady. When we first called GoReady we were informed that processing was taking 6-8 weeks so it took a little longer than expected, and some follow-up calls were necessary. However, the various representatives were always pleasant and helpful, and the process to submit documentation online was very easy. I would give them five stars except for the amount of time it took to get the refund.

Review Updated: 02/04/2023

This is pertaining to Policy #45GRWASM1495922 and the provider is GoReady Insurance and the underwriter is Starr Indemnity. & Liability Company.
During my trip to Mongolia leaving the US on September 14th, 2022, and returning on October 5th, 2022 I contacted Covid on September 23rd, 2022, and had to be removed from the tour group and was put into quarantine in the capital of Ulaanbataar for 6 days. During that time, I tried emailing GoReady from Mongolia since my phone would not call out of the country. I was trying to know what articles I would need to collect in order to file a claim for trip interruption. I did NOT get a response from GoReady insurance. I had my sister who is in the US call the Emergency Assist number for those needing assistance inside the US. She talked with representatives on the emergency number 3 different times and they stated each time they would call me at my hotel in Mongolia to help me. They did NOT call. Upon my return on October 5th, 2022 I started a claims procedure with GoReady and they did not reply. The initial claim submission was on October 12, 2022. I tried an additional time and again, but they did not reply. Square Mouth contacted me with a survey asking how I liked GoReady. I replied that I was rating them as low as I could and stated the above reasons. The very next morning after stating this via an email to Square Mouth I received a call from GoReady apologizing for the "mixup" and they filed a claim. I was given a claim with Affinity for Trip Interruption #4059448 and another #4059449 for Trip Delay. When I was speaking with the GoReady representative, she was able to pull up the forms I had already submitted and stated that she would forward them to the two policies for Trip Delay and Trip Interruption. When nothing happened for several days, I again contacted GoReady and spoke with Carolyn Payano at 904-513-7495 about the trip delay. I was asked by Carolyn Payano to submit additional forms which I did. She also gave me Judith Joseph's contact 404-885-8539 regarding the trip interruption. I talked with Judith Joseph on November 4th. At that time she quickly reviewed what I had submitted and asked me to submit 3 additional forms. She also asked that I email her at judith.joseph@us.crawco.com to let her know when I had downloaded the additional forms as well as leave a voice mail on her phone to also let her know these forms had been downloaded so she could look for them. I did both the email notification as well as the voicemail on November 4th. I heard no confirmation from her. I again tried calling on November 9th as well as emailing reiterating that the forms had been downloaded as she requested and could I please have a confirmation regarding this and please give me a status on the claim. Again, no response. On November 17th I once again contacted Judith Joseph asking if she had received the forms and what was the status. Again, NO response. The forms that I have downloaded so far are:
the Broadspire claim form with signature
receipt from Hotel Bayangol for the 6 days at the hotel during quarantine
the official Mongolian confirmation that I was tested positive for Covid at a state testing site on October 21, 2022
an updated travel itinerary from Exodus travel--the company I was with on the tour
the original bill for the tour from Exodus that was sent to me on May 30, 2022--$12,698.00 US for both my husband and myself
the official letter from Joe Figueiredo who is Customer Services Executive at Exodus stating that I was removed from the tour on the 23rd of October and rejoined the tour October 29th thus missing 6 days of the tour. He also stated the tour was 17 days long and my price was $6,349 US--my half of the May 30th bill of $12,698.00
my flight schedule and payment from Expedia showing the itinerary as well as the $6,216.74 US cost for both my husband and myself
Delta airlines cancelation policy in full
my Visa credit card statement showing the charge for the airfare--mine singled out at $3,108.37 US
the Visa statement showing the $12,698.00 from Exodus travel. I could not find the total $12,698.00 US charge but was able to find the $12,063.10 charge from Exodus but could not find the receipt for the remaining $634.90. I do not know where that is.
an additional receipt for 95,000 Mongolian Turk ($27.00 US) for a PCR test done again on September 26, 2022, also stating I was continuing to be testing positive

When I talked with the first GoReady representative on October 12, 2022, I was assured by her that there would be a response in 2-3 days. It has now been 46 (!) days and still nothing. I have had email confirmations from Affinity Broadspire stating "Successful Upload Notification "On November 4th, November 4th, and October 21st. I also received an "Acknowledgement Letter from Broadspire Claims for both 4059449 and 4059448 on October 12. I also received an email on October 12th that "Your Claim has been Initiated.
What more can I do??? Help---please.
Pamela and Scott Woodward
1-509-627-3621
woodfish24@charter.net
480 Columbia Park Trail
Richland, WA. 99352

Response From:

Aegis:
Jason

Response Received:
October 12, 2022