Reviews, Sales, and Service Ratings for
Aegis

GoReady never responded to claims. Waste of money, don't purchase.

I just found this in my junk folder. I would have responded sooner.

I purchase travel insurance thru Square Mouth. Unfortunately, we were unable to travel because my husband had a stroke. I have filed a claim but am not getting any answers to my multiple phone calls. I know that my claim was received because Tanya Jacques told me so in our initial conversation. Since then ( in January), we have called 8 times and no one returns our call.

This is terrible customer service. I am not only disappointed in your lack of customer care but you are adding additional stress to an already stressful situation because I am dealing with my sick husband.

I would like this claim to be settled fairly.

Sarah H Perry

Hi,
We had to cancel the trip due to Covid.
We have mailed the insurance everything the same day we have canceled the trip but never heard back.
After a lot of efforts we were abole to open a Claim (Claim Number 3968488).
Now we are waiting for them...

The insured’s claim was processed within several days of them emailing us. Our claims department is not open on the weekends which accounted for the delay they seemed to be unhappy with.

Needs more prompt responses when filing claim

No feedback at all for my claim. I will not be using this company again and let everyone know about how terrible the customer service was

Totally scam,

We have not received any calls or emails from the insured relative to this policy. They have purchased multiple policies from us, so we believe they're referencing the wrong one. On their last policy, they filed a claim which was opened in February & paid out for the full amount claimed the following month.

I made my claim and uploaded all of my appropriate documents to broadspire claimant upload. It took more than 5 weeks for this to be reviewed for the first time, and even after calling numerous times where they would not even answer the calls, I was finally put into contact with my policy reviser. They told me to drip load one more document which I have done. It has been 3+ weeks since I have uploaded the requested document and they still have not reviewed it or answered my calls. As of now I am still making the claim.

I'm still waiting for the claims adjuster to call me to start my claim.