Reviews, Sales, and Service Ratings for
Aegis

We had to cancel our February trip. We submitted our claim at the end of January due to covid. We were told that our claim would be addressed in 30 days. After 30 days passed I attempted to call customer service with no answer or explanation for a wait time. Then I called the emergency service number with the same results. Now it’s 12 days into March with no contact from GoReady.
We are very displeased with this service and their timeliness.

I have very bad experience with GoReady insurance. I opened claim which was hard to do to begin with. Finally, after a while I reach out to claim representative. She asked me to submit paperwork which I did and since than she disappeared. She's not returning my phone calls, not replying to my emails. It's been 6 months now. Very pure Customer Service.

As an industry, we have seen an unprecedented spike in the number of claims over the last years, which at times has translated into a backlog as result of the pandemic. In this case, the adjudication process for this claim is a bit more laborious since it requires a lot of supporting documentation for us to review which is why it has taken longer than usual. On 03/08, the assigned adjuster requested further documents to adjudicate her claim, which we are currently waiting to receive in order to make final determination.

I filled on 28th of January and made claim get documentation mail 9th of February but i still didn’t get confirmation and in website never reviewed i am very sad about your service !!!’

We’re very sorry to hear that you had a bad experience at Go Ready Insurance. It’s our goal to deliver the highest quality of service to all of our customers. In the case of this claim, we are awaiting documentation from his sister in order to initiate the claim. Once received, the claim will be reviewed in a timely manner by one of our licensed adjusters.

I uploaded documents supporting my claim more than a month ago and they are still unreviewed. This is in addition to it taking weeks to just get the information on how to submit a claim.

As an industry, we have seen an unprecedented spike in the number of Covid-related claims over the last years, which at times has translated into a backlog as result of the pandemic. Nonetheless, our adjusters are currently reviewing the paperwork that was submitted to us in order to make a final determination on Audrey’s claim.

One of the two of us had to cancel travel due to illness. The claim information was sent uploaded on 10 Feb 2022 and still hasn't been processed. I haven't heard anything from Broadspire. It's a little confusing between GoReady, Squaremouth and now Broadspire. I don't know who does what.

We still have not heard anything about out claim. It is now been 6 months give or take.

We have contacted this insured & had to leave a voicemail as they did not answer. Our records indicate that we do not have an open claim for this insured, have not received an email or phone call from them in the last 8 months. Our voicemail stated that we will be happy to initiate a claim for them if they contact us back.

The response was very slow. I used the contact options on the website, and there was no response at all. This includes contact during my trip, in a circumstance where I had been told to contact my insurer immediately if I anticipated filing a claim. I made immediate contact and heard nothing back.
I finally found another contact email using a Google search, rather than the link on the website, and this finally got me a response. Since then, I've repeatedly been given processing times for my claim -- your files will be reviewed in 3 days, your claim will be processed in 10 days, etc. -- that have not turned out to be accurate.
I most recently received an email with a list of the documents that I uploaded. This is the only update I've had on my claim in several weeks, and it's the same list I received as a confirmation when I first uploaded the documents. This does not inspire confidence.

we were not allowed to board the flight to curacao on 1/1/22; this was caused by a missing COVID-19 document, which on the official website of the curacao govt. CLEARLY shows that this could have been resolved on arrival at HATO airport.
this cost us:

LODGING: $481.25
Uber : 177.15
Taxi : 50.00
Vaxx : 400.00

Total : $1,058.40.

Since these costs are totally COVID-19 related I expect these to be covered by your policy.

There is nowhere on our website, the SquareMouth website, or in our policy’s Description of Coverage document that it says the policy covers any “COVID-related” expense. Should an insured, family member, or traveling companion test positive for COVID, there are a number of benefits that would apply.

However, there is no travel insurance policy that covers expenses originating from not receiving your test results in time to board a flight.

You all are trying to steal my money I filed a claim and nothing no info no contact no nothing from you all

I filed a claim and have not had a return email or call.