Reviews, Sales, and Service Ratings for
Aegis

Go ready got my claim and I have heard nothing from them. I called last week. They told me I would hear by this past Friday. I have heard nothing
Judith Lewis

I am trying to make a claim on a hotel room & some purchased food. I was never able to use my hotel reservation because my flight was canceled out of Denver and I missed my connection in Mexico City. I think it is unfortunate that the flight cancellation has to be specifically due to weather or mechanical. You had stated that the travel insurance was updated to help with Covid problems. My flight was canceled due to "adjustments in our operations". You did not update your flight cancelation acceptance to help with Covid problems. This was not specifically stated in the insurance. I am disappointed by this fact.

I sent an inquiry back on 01/24/22 & 01/29/22 via online with your website and various emails listed below to submit a claim for missed tour events and rebooked flights for my Egypt-Dubai 2021-2022 trip and have not received a reply back. Your claims process is not good.

Still waiting to hear from adjuster. We were told 2-3 days and it’s been almost 10 days. This makes me very nervous. Would appreciate communication. It was easy to buy the insurance, but so far I’m unsatisfied with the claims process.

Your customer service to be helpful when I was stranded with COVID in Buenos Aires - that part was good and you helped me get retested so I could get home. Now, I am having a little trouble filing the claim. The portal for uploading claim receipts and forms was not working and I was told I could either send it in by mail or email to my claim specialists email. That took a few more phone calls, but I was finally able to email the forms. Still waiting to hear what will happen.

Yes, we were having some brief issues with our claims portal that was not allowing some users to upload their backup documentation. That issue was identified & corrected yesterday afternoon at 4 pm ET. Please feel free to upload your documents there now if you would like. Otherwise, I’m sure the email you sent will suffice as well. Be sure to let us know if you have any additional issues. Thanks.

I think the customer service agent might have confused our claim for a trip cancellation claim instead of a cancel for any reason claim, and if this is the case, it might be causing delays in our refund.

Claim uploaded a month ago without update. Customer service reps have supposedly escalated, but still no response. Turnaround time should be 2-3 days.

Easy to buy, difficult to use

Waiting on information from airline to complete my claim for trip interrupted.