Reviews, Sales, and Service Ratings for
Aegis

I filed a claim via their website for delayed luggage. I filed it 48 hours ago. They have yet to contact me. But clearly they have the info because you contacted me. We will see if how well the claim process goes.

We received the insured’s request to initiate a claim 2 days ago (on Saturday). We replied to her today requesting for her to reconfirm certain information. Once received, we will initiate her reimbursement claim.

Shortly after we returned from our trip (4/5) we called go ready to initiate a claim...We mailed the claim form with the attached receipts to goready .This packet was received by goready claims on april 22. Since I have been very unhappy with go ready as
* staff at Go ready filed two claims on my behalf.. one for medical issues which I did not request and a second one for trip delay and trip interruption claim which is valid
*apparently my claim was routed to another adjuster without informing me
* and despite repeated calls to the company requesting an update on one has returned my calls or responded to my request for a status update re my claim but when I did finally connected with a goready staff I was told it would be another 3-4 weeks before a decision re my claim will be made.assuming the process takes another 4 weeks.. this will mean my claim will take nearly 2 months t settle
..

Go-ready may have inexpensive products ..but on a scale of 1-5 for claims I would rate them 1.

We did not have access to the ability to call the US to make our initial claim. We called Go Ready and we’re referred to Generali which was confusing and we’re given new phone numbers which put us on hold for long periods in the beginning.

There were several times I tried to call from my vacation in Spain when I tested positive for Covid and I was put on HOLD for a very long time. Communication with our hotel staff was difficult due to the language barrier and we didn’t have a very good set up for calling the US . The telephone numbers that were given to us when we purchased the insurance were different. There are a lot of companies. We ended up with Generali?????

GoReady never responded to claims. Waste of money, don't purchase.

I just found this in my junk folder. I would have responded sooner.

I purchase travel insurance thru Square Mouth. Unfortunately, we were unable to travel because my husband had a stroke. I have filed a claim but am not getting any answers to my multiple phone calls. I know that my claim was received because Tanya Jacques told me so in our initial conversation. Since then ( in January), we have called 8 times and no one returns our call.

This is terrible customer service. I am not only disappointed in your lack of customer care but you are adding additional stress to an already stressful situation because I am dealing with my sick husband.

I would like this claim to be settled fairly.

Sarah H Perry

Hi,
We had to cancel the trip due to Covid.
We have mailed the insurance everything the same day we have canceled the trip but never heard back.
After a lot of efforts we were abole to open a Claim (Claim Number 3968488).
Now we are waiting for them...

The insured’s claim was processed within several days of them emailing us. Our claims department is not open on the weekends which accounted for the delay they seemed to be unhappy with.

Needs more prompt responses when filing claim

No feedback at all for my claim. I will not be using this company again and let everyone know about how terrible the customer service was