Reviews, Sales, and Service Ratings for
Aegis

I tried to call. They don't answer. I emailed. No reply

Response is delayed on claims and not satisfied on service

I tested positive for Covid during our trip to Ecuador and wasn’t able to go on our scheduled Galapagos cruise. I called the 24 hour hotline while I was there, but all they did is provide a claim number for me. I told them I wanted help finding a quarantine hotel. They never called me back. They just emailed me and said they had received all the documents I had sent them. I handled the quarantine and testing on my own. When I got back I emailed service at GoReady to file a claim. It has been 5 days and they still haven’t responded.

Once I submitted my claim info I have not heard from anyone for 2 1/2 weeks. I have called six different times and was given an adjuster’s name and number but have not heard from him after several voicemails were left. I’m not sure how to proceed from here.

So far so good.
We were robbed while staying at a VRBO villa in St Martin. The ins. Agent on the phone was very helpful and told me the documents to gather before the claim form was available. Claim is pending but so far no glitches.

Very responsive to all questions pre-departure, as well as questions about needing to file a claim. No response to paperwork provided yet for claim, but it was submitted just before the holiday weekend.

I have had a lot of problems with people getting back to me. Multiple times people have called me and said that would be sending me an email or calling me again to update and never followed up. I also tried to take advantage of the Stress Less Benefits and was told that I just needed to book my own accommodations and flight home and then I would be reimbursed. However, no one has even contacted back about those charges. Part of the reason I chose this company was because of the Stress Less Benefit with I was not even allowed to use. So far the customer service experience has been terrible. Unless things improve I would strongly recommend to all my other friends that travel to book with a different agency.

When our trip was interrupted we called and were told to just do everything ourselves and then file a claim. No assistance in getting new flights and hotels to get us home. Kind of a stressful bummer. Filled out the claim short form and haven't heard anything back.

I am still waiting for the claim email

I had a small claim for an injury while in Maui. The claim process was straight forward and I submitted it.

For some reason after uploading my claim, I never received an acknowledgement for the submission. I waited patiently for about a month before contacting April insurance again by emailing them my concern. Still after waiting an additional 3 weeks for a reply, I contacted Squaremouth and spoke to their customer service rep (Nancy) who contacted April Travel Protection on my behalf.

Within one week I was contacted by phone by April (the insurance company) and they apologized and said I would receive two checks within a couple of weeks. One check for the full amount of the claim and one check for interest for the delay (didn't expect that).

Overall I have to credit Squaremouth and April for stepping up and addressing the problem and leaving me with a positive feeling about their professionalism and I would use them again. 4 out of 5 stars due to the initial oversight.