0.2% (155) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
666
4 stars
230
3 stars
144
2 stars
66
1 star
89
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,349
Since 2013
MONTHLY SALES
1184
Average Monthly Sales Since 2013
REVIEWS
1,195
Since 2013
Overall Rating
4.07 out of 5
Overall Rating 4.07 out of 5
1,195 Reviews Since 2013
Customer Reviews for Aegis
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
GOREADY is DISGUSTING!! DISGUSTING GOREADY has been stonewalling since 9/14/21 and today is already 2/5/2022.DISGUSTING GOR EADY has ignored every email and phone message (they don't pick up phones...you must leave a message). DISGUSTING GOREADY closed my claim because they said they never heard from anyone in 90 days. They have sent emails that they need the same documents over and over again. They keep reassigning the case to other people. They are insisting that the deceased sign the claim form. Really?Really? If that's not giving you the finger what is? Even with the death certificate, the power of attorny signature, a letter from the doctor and the nursing home DISGUSTING GOREADY refused to move the claim forward UNLESS THE DECEASED SIGNS THE FORM. GOREADY is Disgustig beyond belief ! Disgusting!! Disgusting!!
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13 out of 29 people found this review helpful
Rating 1 out of 5
Policy:
Go Ready Pandemic Plus
Review Received:
November 1, 2021
Sarah from TN
Verified Squaremouth Customer
Our trip was cancelled by the cruise line. When I contacted the insurance company they would only refund a small portion of the premium paid for the policy, even though they never had any liability to pay anything. I purchased the policy within days for putting down the deposit for the cruise and the cruise line refunded the deposit in full, therefore the trip insurance never had any liability and I should have received a full refund. At this time we have a cruise booked for Sept. 2022 and I do not plan on getting insurance from square mouth or any insurance company affiliated square mouth. The person I spoke to sounded like they were doing me a favor by refunding anything at all.
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20 out of 27 people found this review helpful
Rating 1 out of 5
Policy:
Go Ready Pandemic Plus
Review Received:
October 28, 2021
Julie from WI
Verified Squaremouth Customer
I wrote a letter to request a claim form as was outlined in the policy. No one ever responded to my request so I was not able to submit a claim. I won’t be using this insurance for future travel. I just booked new travel insurance this week for a trip next year and purchased elsewhere.
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13 out of 13 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
October 27, 2021
Stanley from KS
Verified Squaremouth Customer
Too early in the claim process to evaluate.
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1 out of 8 people found this review helpful
Rating 3 out of 5
Policy:
Go Ready Choice
Review Received:
October 25, 2021
Sandra from WI
Verified Squaremouth Customer
Our first flight was delayed which caused us to miss our connecting flight and American Airlines could not get us on a new flight for 24 hours. We had to get 2 hotel rooms and buy clothes and food.Our luggage was ticketed and drop off at STT airport around noon on October 8 . Our luggage was sent through from Miami to Chicago On October 8th even though we missed our connecting flight so we did not have luggage from noon on October 8th until 10.30pm on October 9th. Your representative send that our luggage would not be covered which is very upsetting.
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18 out of 18 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Pandemic Plus
Review Received:
October 17, 2021
GC from DE
Verified Squaremouth Customer
First time we purchased cancel for any reason insurance and first time we filed a claim.
Filing the claim was easy, response was quick. Will be buying insurance through them in the future.
Hope to never have to use it....
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11 out of 11 people found this review helpful
Rating 1 out of 5
Policy:
Go Ready Choice
Review Received:
October 6, 2021
Oxana from CA
Verified Squaremouth Customer
I submitted a claim about a month ago, never heard from the company.
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7 out of 7 people found this review helpful
Rating 2 out of 5
Policy:
Go Ready Choice
Review Received:
September 13, 2021
Emily from PA
Verified Squaremouth Customer
Unfortunately I have not received any feedback or guidance on this claim I have submitted. There has been no follow up or follow through regarding information from April. It’s been a disappointing experience.
Review Updated: 01/12/2022
Please do not use this insurance company under any circumstances. There are so many other options to use. It is impossible to get a hold of anyone who works there or get any response via email or phone. We have tried the claims adjuster, customer service, and the claim adjusters supervisor and no one will respond. It has been more than 3 weeks without a response and the claim has been open for months.
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13 out of 14 people found this review helpful
Rating 1 out of 5
Policy:
Go Ready Choice
Review Received:
September 13, 2021
Abhinav from NC
Verified Squaremouth Customer
I have taken the april travel protection for my travel, and the trip has been cancelled due to work related reason, i had to work over the long weekend for a production support. I reached out to April, their phone never gets connected, i sent couple of emails to service@april-usa.com, no response from them. Its frustrating, and it would be really helpful if sqauremoth helps me in this case.
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22 out of 22 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
September 12, 2021
Dayna from HI
Verified Squaremouth Customer
Super fast and easy process to submit paperwork online. I will always buy travel insurance from here.
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1 out of 2 people found this review helpful