Reviews, Sales, and Service Ratings for
Aegis

I am attempting to file a claim, but receiving very little assistance. I sent proof of the claim via certified mail to Star Indemnity and Liability at 399 Park Avenue in New York (where I was told to send it).

I then tried to call April assistance line, but was unable to get through in two attempts because of heavy call volume. I did receive a call back and explained my dilemma to a very helpful person, who suggested she would send me an email explaining the process I would have to complete the filing of my claim, and suggesting she would check with Star Indemnity to have them send her the information I filed.

I did not receive the email, so I'm still waiting for someone to tell me what I need to do.

It is cumulatively frustrating. I bought travel insurance specifically for these reasons, and it shouldn't be this difficult.

Help me please.

i open claim and they have not send email yet with claim number.

Great person that answer the claim phone is not helpful at all.

Claims were submitted tuesday, 8/24. No update on status yet. Not sure where to go to see if they have been reviewed. Hopefully by monday I'll hear back.

I have been trying to submit a claim. Called 4 times. Waiting time is about 60 min. NO ONE sent me the papers yet and I have been waiting.
I will never use them again. Not sure how Swueemouth uses them.

We had to cancel our trip because my husband fell and is still in a nursing home. I called April Travel Protection (ATP) and was told to submit. my claim. I submitted my claim on July 19, 2021. I never received an acknowledgement and called again. I was told that it wa sent to the processing department. I have not heard from them since. Here is the text of my request( the request has 23 attachments):

Ellen West

I enquired about submitting a claim with an agent named Joanna. She was short, rude and impolite. I've never submitted a claim before and she acted like my questions were stupid and I should have known the answers to them. I followed her instructions and submitted a claim a week ago, but I still have not heard back. I've always bought April Travel Protection for my trips, but this is my first time actually filing a claim. I am looking to see how this will pan out before I continue using them on the future trips.

I contacted them to find out how to file a claim.
They provided me some info over the phone (no claim form) as to what to provide them.
I provided them the information.
They repied back that they needed even more information. (Again no claim form)
I provided them the additional information.
They replied back to provide them the sam information on a claim form.
I have now supplied them the same exact information 3 times.
NOW I am waiting to find out about my claim.

This is crazy.

There was no option to file a claim online on the April website. I had to contact customer service twice so they would provide information on how to file my claim (baggage delay).
And then I had to provide the same information multiple times to different agents. Which was a frustrating and time consuming experience for a $196 claim. In the end I received a check but I would not recommend this insurance because of the hassle.

Still waiting to hear back after submitting documents for a claim..