Aegis
Overall Rating 4.07 out of 5
Overall Rating 4.07 out of 5 1,258 Reviews Since 2013

  • Rating 4 out of 5
    Policy:
    Go Ready Trip Cancellation
    Review Received:
    January 23, 2022
    Abigail from CT Verified Squaremouth Customer

    I think the customer service agent might have confused our claim for a trip cancellation claim instead of a cancel for any reason claim, and if this is the case, it might be causing delays in our refund.

    Review Updated: 02/22/2022

    There were significant delays in approving my claim and sending me my refund.

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    3 out of 6 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Go Ready Trip Cancellation
    Review Received:
    January 21, 2022
    Deborah from CA Verified Squaremouth Customer

    Claim uploaded a month ago without update. Customer service reps have supposedly escalated, but still no response. Turnaround time should be 2-3 days.

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    14 out of 14 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    January 19, 2022
    CE from CO Verified Squaremouth Customer

    Easy to buy, difficult to use

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    11 out of 13 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    January 11, 2022
    MARGO from TN Verified Squaremouth Customer

    Waiting on information from airline to complete my claim for trip interrupted.

    Review Updated: 02/17/2022

    Have provided information they have requested. Have not received any claim resolution.
    Margo Walsh

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    2 out of 3 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    January 10, 2022
    STEPHEN from VA Verified Squaremouth Customer

    I tried to call. They don't answer. I emailed. No reply

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    11 out of 11 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    January 8, 2022
    Yogendra from NJ Verified Squaremouth Customer

    Response is delayed on claims and not satisfied on service

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    7 out of 8 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    January 4, 2022
    Sajil from IN Verified Squaremouth Customer

    I tested positive for Covid during our trip to Ecuador and wasn’t able to go on our scheduled Galapagos cruise. I called the 24 hour hotline while I was there, but all they did is provide a claim number for me. I told them I wanted help finding a quarantine hotel. They never called me back. They just emailed me and said they had received all the documents I had sent them. I handled the quarantine and testing on my own. When I got back I emailed service at GoReady to file a claim. It has been 5 days and they still haven’t responded.

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    21 out of 22 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    January 3, 2022
    Hudson from MN Verified Squaremouth Customer

    Once I submitted my claim info I have not heard from anyone for 2 1/2 weeks. I have called six different times and was given an adjuster’s name and number but have not heard from him after several voicemails were left. I’m not sure how to proceed from here.

    Was this review helpful to you?

    15 out of 20 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    January 2, 2022
    Daniel from GA Verified Squaremouth Customer

    So far so good.
    We were robbed while staying at a VRBO villa in St Martin. The ins. Agent on the phone was very helpful and told me the documents to gather before the claim form was available. Claim is pending but so far no glitches.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    December 30, 2021
    Carol from PA Verified Squaremouth Customer

    Very responsive to all questions pre-departure, as well as questions about needing to file a claim. No response to paperwork provided yet for claim, but it was submitted just before the holiday weekend.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

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