Reviews, Sales, and Service Ratings for
Aegis

April didn't help with anything!

I bought a travel insurance policy, my flight was cancelled, I had a non-refundable hotel, and they denied coverage. I am an attorney that actually does insuracne coverage work, and the basis for the denial borders on bad faith. I am appealing their decision and intend to litigate if needed.

I filed a claim on Mar. 2, 2020. I was able to get refunds on parts of my trip but was filing for the flight cost. As the flight had been rebooked from an original trip it has an expiration date. Due to the coronavirus issues I would be unable to rebook the flight before the deadline. I have yet to hear back from Yani Pascal. I reached out to him again on Mar. 16 to see what the progress was on my claim. I received no reply and have not heard anything since then.

OMG!!!

My trip was cancelled do to Corona virus but your company doesn't care!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

April did not respond to emails, but does answer the phone. Sent claim form within 2 days, said to expect long wait times for review. Submitted claim online, but expect there to be issues because although I have cancel for any reason, American Airlines is not issuing emailed confirmation of cancellations at this point for all flights, even when you call them and ask for written cancellation proof. Submitted claim with April explaining this. Still pending review.

my claim isn,t complete its getting hard to talk to anybody about my claim .maybe you could help. my policy # is3gcvgrsmo812603.

I understand this is a crazy time. I purchased the insurance policy for peace of mind. I have been robbed by April of that peace. First of all, they didn't answer my call when I was seeking guidance on what to do after the president's announcement. I emailed the company right away trying to make a claim. I also called and left a message. I have heard NOTHING. Also, now according to their claim center there is no refunds due to Covid-19. I will not be purchasing trip insurance from April ever again (and I travel a lot).

Excellent response and payment for all expenses due to necessary cancellation.

We did submit a claim for "trip interruption" as we had to leave the tour in Murren, Switzerland due to altitude issues. We re-joined several days later, but had charges for a different hotel, etc., during that time.
Submitted the claim in October. It is still "under review." We're assuming that they're hoping we'll get tired of waiting and give up???

I uploaded the documents 5 days, I see that no one has reviewed them as of yet. However, it was only 3 business days. April's claim process can be confusing and the people who you get on the phone don't know anything about filling out the documents.