Reviews, Sales, and Service Ratings for
Aegis

I have had a lot of problems with people getting back to me. Multiple times people have called me and said that would be sending me an email or calling me again to update and never followed up. I also tried to take advantage of the Stress Less Benefits and was told that I just needed to book my own accommodations and flight home and then I would be reimbursed. However, no one has even contacted back about those charges. Part of the reason I chose this company was because of the Stress Less Benefit with I was not even allowed to use. So far the customer service experience has been terrible. Unless things improve I would strongly recommend to all my other friends that travel to book with a different agency.

When our trip was interrupted we called and were told to just do everything ourselves and then file a claim. No assistance in getting new flights and hotels to get us home. Kind of a stressful bummer. Filled out the claim short form and haven't heard anything back.

I am still waiting for the claim email

I had a small claim for an injury while in Maui. The claim process was straight forward and I submitted it.

For some reason after uploading my claim, I never received an acknowledgement for the submission. I waited patiently for about a month before contacting April insurance again by emailing them my concern. Still after waiting an additional 3 weeks for a reply, I contacted Squaremouth and spoke to their customer service rep (Nancy) who contacted April Travel Protection on my behalf.

Within one week I was contacted by phone by April (the insurance company) and they apologized and said I would receive two checks within a couple of weeks. One check for the full amount of the claim and one check for interest for the delay (didn't expect that).

Overall I have to credit Squaremouth and April for stepping up and addressing the problem and leaving me with a positive feeling about their professionalism and I would use them again. 4 out of 5 stars due to the initial oversight.

Aweful. So far feels like a complete fraud.

Our trip was cancelled by the cruise line. When I contacted the insurance company they would only refund a small portion of the premium paid for the policy, even though they never had any liability to pay anything. I purchased the policy within days for putting down the deposit for the cruise and the cruise line refunded the deposit in full, therefore the trip insurance never had any liability and I should have received a full refund. At this time we have a cruise booked for Sept. 2022 and I do not plan on getting insurance from square mouth or any insurance company affiliated square mouth. The person I spoke to sounded like they were doing me a favor by refunding anything at all.

Too early in the claim process to evaluate.

Our first flight was delayed which caused us to miss our connecting flight and American Airlines could not get us on a new flight for 24 hours. We had to get 2 hotel rooms and buy clothes and food.Our luggage was ticketed and drop off at STT airport around noon on October 8 . Our luggage was sent through from Miami to Chicago On October 8th even though we missed our connecting flight so we did not have luggage from noon on October 8th until 10.30pm on October 9th. Your representative send that our luggage would not be covered which is very upsetting.

First time we purchased cancel for any reason insurance and first time we filed a claim.
Filing the claim was easy, response was quick. Will be buying insurance through them in the future.
Hope to never have to use it....