Reviews, Sales, and Service Ratings for
Aegis

I contacted Aegis in reference to a damaged luggage claim and it has been a complete run-around and they do NOT take responsibilty. They want me to contact the Airline for them to resolve the issue.

We’re sorry to learn, Carlos, that your luggage was damaged while in the custody of the airline. We are happy to initiate a claim for you. Please understand it is necessary to provide a copy of the Property Irregularity Report issued by the airline, and its final determination. This information was shared with you when you contacted our office on October 18, 2024.

Should you have any questions or concern, please feel free to reach out to our Customer Service team at (800) 498-9540.

I fell and fractured my pelvis in August and had to cancel my trip. Aegis was easy to work with, they sent a claim via email to fill out and then file. I filled out my portion, had the doctor fill out his and filed the claim with Aegis. Within weeks they had responded in the affirmative and ok'd my claim.

Filed a cancellation report before embarking over 3 weeks ago and have not heard from them since? Still waiting! Will pursue for a answer shorty.

Thank you, Roger, for your review. Our records indicate your claim was settled last week. Your settlement check will be mailed via USPS to the address on file. I’ll request to have the Explanation of Payment resent to your email. We hope you will consider Aegis once again, for your future travel insurance needs.

Process worked well once I figured out who to call and get the right policy number. It took longer than I expected to get the final claim approved and a check sent (I think it took 4-6 weeks). Otherwise I was pleasantly surprised at how easy the claim process was.

Thank you, Ruth, for your review. We’re pleased you found the claim process easy. For future reference, please remember to review the Summary of Benefits, you will find both your policy number and the contact information for filing a claim, in addition to Customer Service and Emergency Assistance, should you need them. We hope you will consider Aegis again for your future travel insurance needs.

Aegis 24 hour assistance was very responsive in opening my claim and sending me the claim form.

Purchase of the policy was straight forward and easy and the policy was very competitively priced. Assuming the claim process goes smoothly I will be a return customer.

-AZ

The filing procedure was clear and somewhat tedious, but the claims department staff at Zurich were consistently helpful, informative and professional throughout the filing and claim review period. They were also accessible by phone. That facilitated what turned out to be a more comprehensive and drawn out review than we had expected. We are pleased with the outcome though so we offer our special thanks to them.

We appreciate your feedback, Joseph . We take our claims review process seriously and are sorry you found the process to be tedious. We're pleased though, that the adjusters were able to assist and ultimately adjudicate your claim to your satisfaction. We hope you will consider Aegis once again for your future Travel Insurance needs

My wife and I got badly delayed in our Europe trip because the crowd strike microsoft outage, and had to buy a same day train from Amsterdam to London to catch my bother wedding. Its cost us $900, and insurance isnt covering it because in the small print they list out reasons that they will offer a claim (eg. mechanical breakdown, weather, strike, FAA mandate, etc.) , and they are saying that crowdstrike outage doesn't fall into one of those categories. My wife and I cannot just afford to pay $900. This is wrong. We purchased travel insurance for this exact scenario and they are finding a loophole to wriggle out of it. It is unjust and we feel helpless unless we take this to a legal battle.

I am waiting for response to filing a claim.