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Rating 4 out of 5Policy:
Go Ready ChoiceReview Received:
February 5, 2020Mark from MO Verified Squaremouth CustomerWas this review helpful to you?Purchasing was fine.
Just filed a claim so don’t know results yet.
0 out of 7 people found this review helpful -
Rating 1 out of 5Policy:
Go Ready Trip CancellationReview Received:
January 20, 2020Robert from CA Verified Squaremouth CustomerThe claims process was way too involved. I had to provide the same information via email with attachments and via document uploads to three different representatives from April Travel Protection - A Sales Support Specialist, A Claims Processor, and finally An Adjuster. At each time it was like starting the claim anew. The whole process took way too long and involved way too many parties. It felt like each layer of bureaucracy, each additional gatekeeper was designed so that we would get frustrated with the process and drop the claim. We eventually go our check (for $51) but it took tenacity on our part to keep the claim moving along.
The process felt like the insurance company only wanted to deal with travel agencies or people that had booked their trips through a travel agency. If you are handling your own bookings and making your own travel arrangements, I would recommend that you avoid April Travel Protection.
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18 out of 18 people found this review helpful -
Rating 2 out of 5Policy:
Go Ready Trip CancellationReview Received:
January 18, 2020Norman from PA Verified Squaremouth CustomerI am still trying to settle my claim. There is virtually no customer service. No 800 number. They only have an address for communications. they are slow to respond.
Review Updated: 02/15/2020
Very slow to respond. Kept asking for info already sent. They did respond and closed the claim positively after I contacted squaremouth,
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18 out of 18 people found this review helpful -
Rating 5 out of 5Policy:
Go Ready ChoiceReview Received:
December 26, 2019JIM from AZ Verified Squaremouth CustomerWas this review helpful to you?Claim filed November 26, 2019. Have not received any RESPONSE from then as yet (Dec. 26, 2019).
This is not acceptable. ---Jim
25 out of 26 people found this review helpful -
Rating 3 out of 5Policy:
Go Ready ChoiceReview Received:
December 9, 2019Mario from KS Verified Squaremouth CustomerOur flight AA flight # 3816 from Chicago to Kansas City on 9/27/2019 was cancelled due to bad weather. By then it was too late for us to find a motel near the airport for the night because all motels were booked. We ended up sleeping in the airport We were re-booked for 9/28/2019 first from Chicago to Denver and then from Denver to Kansas City.
I filed a claim for the additional meals incurred as a result of the delay both for the evening and the following morning. The claim was submitted to the claim office on Oct 7, 2019. Despite several phone calls to the claim office and email, up to now I have not received any reply or answer to my claim which is simple and uncomplicated with all the supporting receipts attached to it.
We are very disappointed with the service of this company. Based on this experience, we will never purchase another insurance from April Travel Protection in the future.[
We hope you can help us rectify the problem we have.Mario Yu
Review Updated: 01/07/2020
Nothing was done on the claim for 2 months until Squaremouth intervened. This shows the lousy service of the claims department.
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26 out of 26 people found this review helpful -
Rating 4 out of 5Policy:
Go Ready ChoiceReview Received:
December 8, 2019xxxx from MT Verified Squaremouth CustomerWas this review helpful to you?I have not received the claim form. And yes, I check my spam folder daily.
8 out of 8 people found this review helpful -
Rating 4 out of 5Policy:
Go Ready ChoiceReview Received:
November 23, 2019Ron from TN Verified Squaremouth CustomerWas this review helpful to you?On going
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
Go Ready ChoiceReview Received:
November 22, 2019Des from CA Verified Squaremouth CustomerWas this review helpful to you?So far very professional, however the claims filing process is a little disjointed and stuck between online and paper processes. No reason it can’t all be done online without completing actual pieces of paper versus inputting info into a claims module
5 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
Go Ready ChoiceReview Received:
November 21, 2019Richard from FL Verified Squaremouth CustomerWas this review helpful to you?Representatives were friendly and helpful. Needed forms were sent timely.
3 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
Go Ready ChoiceReview Received:
November 18, 2019Richard from MA Verified Squaremouth CustomerWas this review helpful to you?Contacted April the day after the missed connection. They opened a claim, sent the forms and instructions within a few days. However, the required information seems very repetitive and poorly explained. I sent items via their website and am hoping for the best.
3 out of 3 people found this review helpful
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Additional Information