Reviews, Sales, and Service Ratings for
Aegis

Unfortunately I have not received any feedback or guidance on this claim I have submitted. There has been no follow up or follow through regarding information from April. It’s been a disappointing experience.

I have taken the april travel protection for my travel, and the trip has been cancelled due to work related reason, i had to work over the long weekend for a production support. I reached out to April, their phone never gets connected, i sent couple of emails to service@april-usa.com, no response from them. Its frustrating, and it would be really helpful if sqauremoth helps me in this case.

I am attempting to file a claim, but receiving very little assistance. I sent proof of the claim via certified mail to Star Indemnity and Liability at 399 Park Avenue in New York (where I was told to send it).

I then tried to call April assistance line, but was unable to get through in two attempts because of heavy call volume. I did receive a call back and explained my dilemma to a very helpful person, who suggested she would send me an email explaining the process I would have to complete the filing of my claim, and suggesting she would check with Star Indemnity to have them send her the information I filed.

I did not receive the email, so I'm still waiting for someone to tell me what I need to do.

It is cumulatively frustrating. I bought travel insurance specifically for these reasons, and it shouldn't be this difficult.

Help me please.

i open claim and they have not send email yet with claim number.

Great person that answer the claim phone is not helpful at all.

Claims were submitted tuesday, 8/24. No update on status yet. Not sure where to go to see if they have been reviewed. Hopefully by monday I'll hear back.

I have been trying to submit a claim. Called 4 times. Waiting time is about 60 min. NO ONE sent me the papers yet and I have been waiting.
I will never use them again. Not sure how Swueemouth uses them.

We had to cancel our trip because my husband fell and is still in a nursing home. I called April Travel Protection (ATP) and was told to submit. my claim. I submitted my claim on July 19, 2021. I never received an acknowledgement and called again. I was told that it wa sent to the processing department. I have not heard from them since. Here is the text of my request( the request has 23 attachments):

Ellen West