Reviews, Sales, and Service Ratings for
Aegis

At the very last minute, my group tour was cancelled. I live in New Hampshire, but was already in Connecticut with friends that were also part of the group. When I returned home I contacted April Insurance, only to be told that I should have contacted them the previous day. The representative with whom I spoke told me that she would inquire about an exception when I explained the circumstances. I waited two weeks but heard nothing. I then contacted the company again and was assured that a supervisor would be calling me that very afternoon. That was on the 27th. I have heard nothing since.
I am very disappointed with this service

I always buy travel insurance when traveling but had never had to use it until this trip. I am grateful that I purchased the additional sporting equipment coverage, because 1/5 of our ski bags was delayed (and eventually lost) and I had to rent ski gear. It was very easy to file a claim and payment was prompt once I submitted all of the required documentation. As bad as the ski equipment baggage delay seemed, the trip only got worse, when one of our party had an unexpected medical emergency and died on the day we were supposed to depart. In the immediate aftermath of the death, April Travel's Emergency Assistance representatives were exceedingly helpful in liaising with the foreign funeral home and arranging repatriation, and 99% of those charges were covered by the plan. In addition, because we paid the hospital and first responder costs up front, we filed a claim for those charges upon our return; April's Medical Claim representatives were very responsive and helpful throughout the claims process, and all of our medical expenditures were reimbursed. In addition to our specific interactions with adjusters for repatriation and emergency expenses, we spoke to many April representatives, and everyone was incredibly courteous, sympathetic, and helpful. The only feedback I can offer is for future travel insurance-purchasers: purchase trip interruption coverage. My family opted out of purchasing trip cancellation/interruption coverage because the date we purchased coverage was very close to our departure date and we knew we would not change our plans. The downside of our lack of trip interruption coverage was that the fees we paid to modify our return airfare (the death delayed our return by 24hrs) were not covered by our policy. To future travelers, I strongly recommend purchasing trip interruption coverage, just to be safe. Even though these (relatively small) charges were not covered by the April Policy, April's trip interruption adjuster was very helpful and kind in suggesting ways to investigate whether those charges might be covered by other policies (e.g., credit card trip interruption insurance). I can't say enough good things about April, and would recommend them to anyone looking for a travel insurance policy.

I’ve been talking with them regarding my trip schedule change due to my daughter getting really sick with food poisoning.
So far they are being really polite making me feel protected. 5 stars for their customer service although the case has not yet finished

I purchased my policy via April. Upon returning from my trip I needed to make a claim. Initially, when I first called the number listed for April the operator had no real idea what I was trying to make a claim on; credit card, accessory, etc.. In this case, it was travel insurance. After a few minutes of confusion on both our ends, I finally mentioned April and she finally knew who she needed to direct my claim towards, otherwise she was conviced I was making a credit card claim. Since then, I have now been in touch with another company, having me fill out paperwork and provide every intricate detail of my travel, a booking # (this is nowhere to be found on my paperwork I’ve received from April initially) even proof of purchase of said item which was a Christmas present. (I’ve had to contact the gift giver, have her print out and send me proof that she bought it. Awkward to say the least.). This 3rd company asking for all the paperwork I’ve never heard of before. Neither of which has called themselves or even referred to “April”. I’ve also noticed that at the bottom of this paperwork all of this and policy has been underwritten by a fourth company. How many databases is my info being entered into? Starting to grasp the idea that April is just a conduit and once a person needs to make a claim they are going to have to jump through various hoops in order to do so. Fair enough. I’m in the process now, too late to turn back and I’d like to be reimbursed for items that I sought to insure. However, the bureaucratic hoops of having to do so are a bit dizzying. I understand the process. I just hope you understand what it’s like on the other end of it. Losing somethings d wanting the means to get it back but having to go through such a process in order to do so.
Thank you for your time.

Thank you for your review. We appreciate your feedback and apologize for the confusion at the onset of your call.

We were able to reach out to Jones to verify he had everything needed to complete his claim submission, and to offer any assistance, as needed. He did have a couple of questions, which we were happy to answer.

Jones has a pending claim with the airline, which needs to be resolved first, prior to the final review of this claim. Once that final disposition has been received, I have requested his claim be expedited.

I am happy to report, as of this writing, Jones’ claim has been adjudicated, his settlement check will be forthcoming.

Filed paper on 8/13 and still getting more I need this I need that. Classic roadblocks to get someone to give up. Sucks

I was forced to cancel my trip due to a medical emergency. I contacted April and the first agent was very helpful and emailed me the necessary forms. I returned the completed forms and was then contacted via email by a claims agent who was handling my case. I then received a request for additional information. I tried to contact the claims agent via email and via phone call on two separate occasions seeking clarification of the request but never received a response. Finally I called the Squaremouth Zero Complaint group and they followed up with April and in a short amount of time the case was resolved and I received my reimbursement.

I was very disappointed in the lack of responsiveness on the part of the claims agent. In my opinion this is not a professional way of dealing with your customers. I hope that April doesn't treat all their customers in this manner.

Our flight was cancelled and April refused to even talk to us as long as the carrier was still in the picture. The airline did take care of us but it is nerve wracking to expirence a cancelled flight and not get any encouragement from the insurance people.
As we missed our xfer from the final airport to the hotel, we were told to take a taxi and submit the receipt. This we did.
After 3 weeks with no response we called them and was told they had 1 month to respond. At exactly one month our claim was xfered to another agency who then took 2 more weeks of requests for more paperwork to justify our $40 taxi ride.
After 1 more week was told our claim was approved 'pending approval' after 1 more week, still nothing.
Don't know how much of that is april or their approval company, but not happy with the process

During our trip we required the services of a physician at our hotel. Once we returned home, I called your number and inquired as to how to file a claim. Your representative was helpful, emailed me the required forms and I submitted the materials. I was impressed by the speed and quality of the response. I now await resolution of the claim.

The initial help with our claim was very good but it is now over two months since we filed our claim and we have not received our refund or had any request for more information. I have sent an email requesting information on the delay.

We were pleased to inform Lawrence that his claim has been approved & payment is on the way. The customer did apologize for overestimating the amount of time that had passed & has told us that they are pleased with our service at APRIL. We look forward to the opportunity to insure future trips for them.