Reviews, Sales, and Service Ratings for
Aegis

Our trip was canceled due to an medical emergency. I made a claim and provided all the pertinent medical info, and was told my claim would not be reviewed for forty five days. When purchasing my policy payment was made that same day. I find forty five days to be unacceptable.

I e mailed you requesting refund on a canceled flight from Wenatchee to Seattle on Dec.29th 2017. Have not heard back.
Marilyn or Donald Patterson, mardonpat@hotmail.com. phone 509 682 9427

My experience with purchasing April Insurance online was simple and reasonably fast. They provided a lot of information, everything I needed without contacting them directly. I instantly downloaded the details of the policy I wanted, which had AD&D 24/7 insurance that was difficult to find elsewhere. That was important to me since I am a family caretaker and rarely travel.
I did file a claim for a trip delay, my connection flight was delayed due to a problem with de-icing equipment. The weather was bad, but other flights were leaving so when we had to wait nearly 7 hours to learn we were canceled it was almost 2am. In an unfamiliar city and having to wait 12 hours for a rescheduled flight, I needed help. I contacted April customer care for concierge assistance. The customer service rep contacted a local hotel, he had to call several to connect with an available service to find a name and number for me to book a room. I was so relieved to have a place to sleep and not have to stay at the airport any longer.
I have already recommended April to a friend, and will certainly share my good experience with others. Thanks for all the assistance I needed during a stressful time.

I submitted my claim through April travel protection (Susan Mendez) and received a confirmation of claim submission on October 3rd. 45 BUSINESS days later, I contacted Susan to follow up only to be told she wasn't sure why it hadn't been finalized but would check on it and call me back. 2 more days later after NO response, I attempted to call back. Put on hold for 30 minutes, nothing! Finally called seven corners directly only to find out my claim was never submitted to them and they JUST received it 2 days earlier, on the 45th day, after I called to check on it! Still waiting on that return call from Susan! Will NEVER do business with ATP again!

We called inquiring how to file a claim a few days ago and they said they would email the claim form. We haven’t received it yet.

Can not comment yet. Claim being processed

We had to cancel the trip. I have filled out the forms twice, sent multiple emails to Miami and have received NO response, To date I will I would give Squaremouth zero stars and unless things change I will regularly share my opinion with friends planning travel and travel agencies.
Jim Webster

Thank you for posting a review of April Travel Protection.

We apologize for your negative experience.

A member of our Zero Complaint Team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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