Reviews, Sales, and Service Ratings for
Aegis

Provided all (complete) info for claim and had been denied!!! Why did I purchase insurance if you could wiggle out of payment for a claim that is as valid as black and white and you have denied. Reading the policy coverage gave us a claim for reimbursement. Please take into consideration we paid for the policy the same day we applied and now you take advantage of us!!!!!!
William was declared unable to travel, asked that his portion be refunded................we then continued our trip and had a private tour paid for, the ship cancelled our port, were unable to use the tour, the cost to us was 1,900 E. We want a refund from this policy.

Paid with credit card same day of purchase, NO response now that we have a claim! Why have travel insurance??? Gave full details for claim and were declined coverage. Will write further comments to the company, Please read the coverage policy as we did when we purchased providing us with coverage if we had a claim, what kind of policy do you offer????

Purchased additional policy for William Joseph Vollenweider under separate cover, had to cancel his travel due to illness, asked for refund when we cancelled his travel and have been denied.

Thank you for posting a review of April Travel Protection.

We apologize for your negative experience.

A member of our Zero Complaint team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Had to cancel Trip due to illness. Filled claim with April and they acknowledged receipt. We will see.

Due to illness we had to cancel our trip. We did file a claim and are awaiting settlement Thus far their response has been very prompt.

I use only squaremouth, they are excellent, easy to work with, very professional

I called to get clarification on filing a claim. It took 3 business days for the call to be returned. This is poor customer service. I was then sent the wrong form for submitting my claim.

We thank Robert for purchasing April Travel Protection’s Choice plan and taking his time to post a review. We would like to respond to his concerns regarding response time and claim forms. Robert left a voicemail on a Friday, late in the day. Contact was made the following Monday (1 business day later). During the claim qualification phone call and subsequent forwarding of forms, there was a misunderstanding of what type of claim was being initiated. As soon as the error was brought to our attention, we apologized and sent the correct form. Mr. Wicklein’s claim is presently under review & adjudication should be forth coming shortly.

I have not received a claims form in the mail yet. I did receive two emails from April. I did not see them until I had concluded my trip. Once I did, I emailed them the copies of the medical doctor's report which included medical codes. I called them on July 19, 2017 to confirm they received my emails with documentation. The representative is forwarding my emails to the claims department.

Contacting them was confusing. It didn't help that I was in a lot of pain. I initially tried the bolded outside the US phone number. During Two phone calls – the representatives didn't know how to handle my request. I then called the customer service/claims phone number which was not bolded.
I was able to get a claim number started – the representative was knowledgeable. Depending how quickly my claim is resolved will determine how I modify my rating.

Thank you for posting a review of April.

We apologize for your negative experience.

A member of our Zero Complaint Team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Claim processed rapidly. Very professional service. Recommended highly.