Reviews, Sales, and Service Ratings for
Aegis

Our flight was cancelled and April refused to even talk to us as long as the carrier was still in the picture. The airline did take care of us but it is nerve wracking to expirence a cancelled flight and not get any encouragement from the insurance people.
As we missed our xfer from the final airport to the hotel, we were told to take a taxi and submit the receipt. This we did.
After 3 weeks with no response we called them and was told they had 1 month to respond. At exactly one month our claim was xfered to another agency who then took 2 more weeks of requests for more paperwork to justify our $40 taxi ride.
After 1 more week was told our claim was approved 'pending approval' after 1 more week, still nothing.
Don't know how much of that is april or their approval company, but not happy with the process

During our trip we required the services of a physician at our hotel. Once we returned home, I called your number and inquired as to how to file a claim. Your representative was helpful, emailed me the required forms and I submitted the materials. I was impressed by the speed and quality of the response. I now await resolution of the claim.

The initial help with our claim was very good but it is now over two months since we filed our claim and we have not received our refund or had any request for more information. I have sent an email requesting information on the delay.

We were pleased to inform Lawrence that his claim has been approved & payment is on the way. The customer did apologize for overestimating the amount of time that had passed & has told us that they are pleased with our service at APRIL. We look forward to the opportunity to insure future trips for them.

Our trip was canceled due to an medical emergency. I made a claim and provided all the pertinent medical info, and was told my claim would not be reviewed for forty five days. When purchasing my policy payment was made that same day. I find forty five days to be unacceptable.

I e mailed you requesting refund on a canceled flight from Wenatchee to Seattle on Dec.29th 2017. Have not heard back.
Marilyn or Donald Patterson, mardonpat@hotmail.com. phone 509 682 9427

My experience with purchasing April Insurance online was simple and reasonably fast. They provided a lot of information, everything I needed without contacting them directly. I instantly downloaded the details of the policy I wanted, which had AD&D 24/7 insurance that was difficult to find elsewhere. That was important to me since I am a family caretaker and rarely travel.
I did file a claim for a trip delay, my connection flight was delayed due to a problem with de-icing equipment. The weather was bad, but other flights were leaving so when we had to wait nearly 7 hours to learn we were canceled it was almost 2am. In an unfamiliar city and having to wait 12 hours for a rescheduled flight, I needed help. I contacted April customer care for concierge assistance. The customer service rep contacted a local hotel, he had to call several to connect with an available service to find a name and number for me to book a room. I was so relieved to have a place to sleep and not have to stay at the airport any longer.
I have already recommended April to a friend, and will certainly share my good experience with others. Thanks for all the assistance I needed during a stressful time.

I submitted my claim through April travel protection (Susan Mendez) and received a confirmation of claim submission on October 3rd. 45 BUSINESS days later, I contacted Susan to follow up only to be told she wasn't sure why it hadn't been finalized but would check on it and call me back. 2 more days later after NO response, I attempted to call back. Put on hold for 30 minutes, nothing! Finally called seven corners directly only to find out my claim was never submitted to them and they JUST received it 2 days earlier, on the 45th day, after I called to check on it! Still waiting on that return call from Susan! Will NEVER do business with ATP again!

We called inquiring how to file a claim a few days ago and they said they would email the claim form. We haven’t received it yet.