Reviews, Sales, and Service Ratings for
Aegis

I am very pleased with the way my claim was handled, yet would point out that timeliness is extremely important. I took sick the night before traveling to the airport where we were staying, before catching an early morning flight the next day. I saw my Dr. on travel day, who had me come back the next day for further diagnosis and treatment. In the interim I called APRIL and received medical forms to take with me to that next Dr.'s appointment. On the day I would have flown out, I was in the Dr.'s office and they filled out the paperwork stating that I was unable to make the trip. In reviewing my policy for Trip Cancellation or Trip Interruption Coverage, it states "that a Physician must advise cancellation of the covered trip on or before the Scheduled Departure Date." I was very grateful that I had the forms with me on the day of departure, but wonder how it would have gone if I had been admitted to the hospital the night before or had gotten on the plane and didn't have the opportunity to contact APRIL Travel Protection when I did. I had pneumonia and found it difficult to tend to these matters.

Once my claim was filed, it was handled promptly and efficiently. There was very good followup by APRIL when the claims adjuster requested additional information and my response wasn't properly copied to them. I will definitely continue to use SquareMouth to fill my travel insurance needs and recommend APRIL Travel Protection for fair, prompt coverage.

After talking to the company prior to my delayed trip, I was pessimistic that I would be made whole in my claim, but I was very happy when I received my reimbursement of almost four times the amount I expected. I am very glad to recommend April insurance.

claim originally denied
subsequently approved
taught me to read fine print even when squaremouth gave company a high rating

I got stuck because of the snow storm in January and this caused a 3 days delay for us to get back home. I put in a claim to April while 2 other families that were with us put a claim to other companies. The other families got their full reimbursements within about 3 weeks. My claim took over 2 months while I had to keep calling back otherwise they never contact me back. Eventually I got reimbursement but not for my full claim.
Gave it 2/3 stars only because eventually I got something otherwise the experience with them is barely 1 star!

Handled professionally and timely.

Even though I delayed in filing my claim, the process was more painless than I was expecting, and the check was in the mail before I knew it!

I filed a claim last week and haven't heard back from April.

I am not sure why anyone would use this service unless they felt that they would need the death benefit. I was in Laos when I had my accident. Obviously the customer support group does not understand how 3rd world countries work.

It took way too long to get the claim rejection notice. More than 30 days. Also the cancellation insurance policy was not properly explained. My flight was cancelled the by the carrier, United Airlines the very same morning I was scheduled to leave, due to inclement weather conditions. As a result I was rebooked two days later, and I missed tour features.

I was rejected for the claim because April said, the cancellation only policy ends the day travel begins. This was not clearly explained on the website when I booked the insurance policy. I feel I should have been eligible for some type of remuneration from April insurance.

In making my claim, the instructions were complete and easy to follow. It was a satisfactory experience.. Thank you
Sylvia