Aegis
Overall Rating 4.07 out of 5
Overall Rating 4.07 out of 5 1,258 Reviews Since 2013

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 28, 2017
    Susan from GA Verified Squaremouth Customer

    Can not comment yet. Claim being processed

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  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 17, 2017
    Elizabeth from MD Verified Squaremouth Customer

    The claim process required a lot of information to be submitted. However, April was very clear about what was needed, we only had to submit information once, and the full payment came in about 3 weeks.

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    0 out of 0 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 9, 2017
    James from NM Verified Squaremouth Customer

    We had to cancel the trip. I have filled out the forms twice, sent multiple emails to Miami and have received NO response, To date I will I would give Squaremouth zero stars and unless things change I will regularly share my opinion with friends planning travel and travel agencies.
    Jim Webster

    Response From:
    Squaremouth:
    LaKisha Manning
    Response Received:
    October 12, 2017

    Thank you for posting a review of April Travel Protection.

    We apologize for your negative experience.

    A member of our Zero Complaint Team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    4 out of 5 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    September 27, 2017
    zinaida from WA Verified Squaremouth Customer

    Nothing happened yet

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    0 out of 2 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    September 21, 2017
    William Joseph Vollenweider from FL Verified Squaremouth Customer

    Provided all (complete) info for claim and had been denied!!! Why did I purchase insurance if you could wiggle out of payment for a claim that is as valid as black and white and you have denied. Reading the policy coverage gave us a claim for reimbursement. Please take into consideration we paid for the policy the same day we applied and now you take advantage of us!!!!!!
    William was declared unable to travel, asked that his portion be refunded................we then continued our trip and had a private tour paid for, the ship cancelled our port, were unable to use the tour, the cost to us was 1,900 E. We want a refund from this policy.

    Review Updated: 10/19/2017

    The claim did not follow all your advertising or the data that was in the insurance as purchased for the trip. It was quite plain that the company just didn't want to pay a claim.
    The company also did not reimburse William for his payment when he gave amble notice of medical cancellation. Note; that Kerry had paid for insurance when he took William's place on the trip.

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    5 out of 5 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    September 21, 2017
    Kerry Joseph Vollenweider from FL Verified Squaremouth Customer

    Paid with credit card same day of purchase, NO response now that we have a claim! Why have travel insurance??? Gave full details for claim and were declined coverage. Will write further comments to the company, Please read the coverage policy as we did when we purchased providing us with coverage if we had a claim, what kind of policy do you offer????

    Purchased additional policy for William Joseph Vollenweider under separate cover, had to cancel his travel due to illness, asked for refund when we cancelled his travel and have been denied.

    Response From:
    Squaremouth:
    Cheri Cummings
    Response Received:
    September 25, 2017

    Thank you for posting a review of April Travel Protection.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    September 9, 2017
    Richard from MO Verified Squaremouth Customer

    Had to cancel Trip due to illness. Filled claim with April and they acknowledged receipt. We will see.

    Review Updated: 10/07/2017

    Quick and easy claim process. Received payment within 30 business days. Of course this claim was pretty simple: My traveling companion came down with shingles a week prior to departure.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Trip Cancellation
    Review Received:
    August 20, 2017
    Kiki and Al from Md. from MD Verified Squaremouth Customer

    Due to illness we had to cancel our trip. We did file a claim and are awaiting settlement Thus far their response has been very prompt.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    August 13, 2017
    Jack from IL Verified Squaremouth Customer

    I use only squaremouth, they are excellent, easy to work with, very professional

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    July 30, 2017
    Robert from WA Verified Squaremouth Customer

    I called to get clarification on filing a claim. It took 3 business days for the call to be returned. This is poor customer service. I was then sent the wrong form for submitting my claim.

    Response From:
    Aegis
    Aegis:
    Janet Garces
    Response Received:
    August 4, 2017

    We thank Robert for purchasing April Travel Protection’s Choice plan and taking his time to post a review. We would like to respond to his concerns regarding response time and claim forms. Robert left a voicemail on a Friday, late in the day. Contact was made the following Monday (1 business day later). During the claim qualification phone call and subsequent forwarding of forms, there was a misunderstanding of what type of claim was being initiated. As soon as the error was brought to our attention, we apologized and sent the correct form. Mr. Wicklein’s claim is presently under review & adjudication should be forth coming shortly.

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    2 out of 2 people found this review helpful