Reviews, Sales, and Service Ratings for
Aegis

I have not received a claims form in the mail yet. I did receive two emails from April. I did not see them until I had concluded my trip. Once I did, I emailed them the copies of the medical doctor's report which included medical codes. I called them on July 19, 2017 to confirm they received my emails with documentation. The representative is forwarding my emails to the claims department.

Contacting them was confusing. It didn't help that I was in a lot of pain. I initially tried the bolded outside the US phone number. During Two phone calls – the representatives didn't know how to handle my request. I then called the customer service/claims phone number which was not bolded.
I was able to get a claim number started – the representative was knowledgeable. Depending how quickly my claim is resolved will determine how I modify my rating.

Thank you for posting a review of April.

We apologize for your negative experience.

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Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Claim processed rapidly. Very professional service. Recommended highly.

The one month window of submitting a claim is a bit short when the person doing the claim is the one that was ill and thus the trip was cancelled.

Too soon to rate as we have a claim in progress.....

We are very disappointed and upset with APRIL travel and with Squaremouth. It has been well over 2 months since we filed a claim, and they have stalled and then the adjusters denied our claim, unjustly. It is being appealed back to the under writer, but its still taking way too long, and I don't think they intend to pay us. this was a very costly trip for us, which is why we insured. We had booked a train tour, with live music on board, from Chicago to San Antoniao and back to Chicago. The train was the trip. However we had to fly to Chicago to catch the train, on January 7. there was a big snow storm on the East coast that day, and our flight to chicago was canceled, as were most all other flights leaving Hartford for the afternoon and evening. There was no way we could get to Chicago to catch this train and join the tour. April or the adjuster denied our claim based on the fact that the airport wasn't closed for 48 hours!!! When does that ever happen? But still, irrelevant to our case since even if the air port was closed for 12 hours, we would have missed our train departure.
The adjuster was 7 Corners, ;which is financially linked to Squaremouth, so we feel that SquareMouth is complicit in this denial of our claim.

Thank you for posting a review of April Travel Protection.

We apologize for your negative experience.

A member of our Zero Complaint team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

April's 24 hour line emergency is a joke. I could not find some one to pick the phone for a while when I had a family emergency. When I finally reached the person, customer service did not care for my situation and did not return my call when promised. I had to ultimately work directly with the hospital at the time of discharge. It's been 2 weeks now and have still no idea on the status of the claIm,

Thank you for posting a review of April Travel Protection.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

We were unable to travel for health reasons. A claim was filed with April by mail. They were contacted to ensure they had received the claim and they have. They are in process of evaluating the claim which, according to their customer service, requires 30 business days. We will be able to provide more information after the claim is fully evaluated and our refund is provided.

My husband and I travel frequently; we are older, but have never yet filed a claim. Due to a fall shortly prior to our trip, we were unable to travel. The customer assistance at April was very good in terms of getting the documentation to me. I needed to call once for clarification; someone answered and was very helpful. Our claim was completed and in the hands of the company about a month after the incident. Within 3 weeks April had reviewed the claim and covered fully our losses. We have learned via email that a check is to be issued and received shortly.