Reviews, Sales, and Service Ratings for
Aegis

We were faced with a unique situation. Our international flight was cancelled while in route to New York due to the upcoming blizzard. We had to make a very fast devision to purchase new tickets on line on the airplane for a flight leaving that evening to avoid the storm.

Once we returned I filed my claim with April under the trip interruption part of thr plan. We were reimbursed for the full amount we paid on the replacement tickets. I found April to be professional. I will definitely use them again.

Sent us a check with statement that they would be sending a letter to explain reimbursement. Never received letter or explanation of why they did not pay for the entire claim amount submitted..

In the end, everything worked out fine. The difficulties encountered in getting my bills paid abroad lay both with APRIL and with the hospitals abroad. All that were owed money eventually received it, but it took my son in the U.S., my daughter in the U.K., and myself to make this happen. That said, I may use APRIL again because they are the only group I've ever filed a claim with and it did eventually get paid, although not without some minor costs to both me and my daughter and much of my busy children's time.

filed a claim as my wife was not up to making the trip so we had to cancel because of her anxiety attack about flying

Medically prohibited from taking trip. A claim was filed this past week.

April has been most uncooperative and uncommunicative. They denied our claim verbally and we have yet to receive any claim forms, or anything else in writing. We are trying to determine what medical condition they are basing their pre existing denial on

While the agents were friendly, the amount of paperwork was ridiculous.

I was very pleased that I received my insurance money. You always hear about how insurance companies fight in order not to pay people their due. But I was treated very professionally. I would use your company again in my next travels. I was sorry to miss the trip, but I had to have a double knee replacement surgery. Thank you again for your good service

I made a claim with April insurance upon entering the emergency room, 7,500 miles from home. I was assigned a case worker who seemed to be no more than a receptionist. For one month no action was taken. My case was then taken away from the first agent and escalated to a more senior agent who show no interest in my medical condition, but focused instead ob the purchase date of my insurance and the initial deposit date of my trip. She was clearly searching for any loophole to deny my claim. so it was no surprise that two weeks later, six weeks after making my claim, it was denied as preexisting. I now must hire an attorney as my doctors are all happy to testify that my particular condition was a medical emergency and can never be preexisting.

They take forever to process a claim and the customer service reps are nothing but rude.