Reviews, Sales, and Service Ratings for
Aegis

I appreciate the help and resolution of the claim. The initial contact did not provide all the information I needed. So, the process was a bit extended. In the end, everything worked out. Thank you.

I haven't heard anything since submission of the claim and it has been over 30+ days since submission.

Individual I was in contact with regarding claim no longer with April. Well over 30 days after I'd submitted my claim. there was absolutely no communication from April that my claim had been processed and paid. Am currently in Costa Rica so receiving mail on a forwarded basis. When I called April. Customer support (you Think you are speaking directly with claims because of telephone tree Selections) could not tell me if They'd even received my claim! Was told I'd receive a call back that day from claims notifying me of status. No Call back. Called back the next day. Had to get angry on phone to get transferred to actual claims dept. And supervisor in claims to get answers. She apologized, and was able to tell me immediately that my claim had been paid and mailed out a couple of weeks previously.

I am a licensed insurance agent and have been selling / promoting April via Squaremouth. Really like the concept of this particular insurance product for individuals who travel in/ out of country repeatedly, however the customer service experience left a Lot to be desired.

Utterly useless from start to finish. When you eventually get someone to talk to on the phone they expect you to know the exact details of claim processing before they will even send you the paperwork to make a claim - how can they expect you to frame your statements in their exact terms when they haven't sent you the forms that contain their terms and refuse to send the forms unless you can tell?! It's like playing "Think of a number from 1 to a 1,000,000 and unless you get it right I'm doing anything for you." Once you file the claim you get a form email & that's the last you hear from them. They farm the processing out to another insurance company. They did not respond to follow up questions, failed to resolve the claim within their own timelines, and when they do finally pay the claim they provide no detail and do not tell you what was approved and what was denied. The policy is essentially useless as far as I can tell: after $3000+ in travel losses/expenses they paid out $300. Or maybe it's really good and I just didn't ask for the right form (because they wouldn't tell me which forms I needed to ask for). I'll never know because I won't be going near them ever again.

I have filed a claim but have had no contact for months so cannot really rate as you have asked...please...handle claim one way or the other. Need to contact me or my traveling partner soon....Thanks! Stephanie Gurrera

The claims process was relatively easy. My only problem was that delivery of my claims package to April was delayed because no one was available in the office to accept the delivery from Fed Ex. (Christmas holidays, but the office was supposed to be open/staffed.) It took three attempts to deliver and Fed Ex finally just left the package at the door. (Good thing I mailed it in advance of the deadline). Approximately 30 days after April's receipt of my claims forms, I received notice that the payment would be sent. Several days later, I received the check.

Our overall experience of using squaremouth to purchase travel insurance was five star and we would use it again.

Seemed to take a long time but they did have currency exchange issues to contend with.

Everything was fine except for the fact that the airline lost my baggage and it was delayed more than 24 hours. Items were taken from my luggage. Which resulted in me having to make a claim. I have not heard back yet and I am beginning to get concerned about the claim. If you could assist it would be Greatly appreciated. Thank you

My attempt to reach April's 24 hour customer service on Christmas Day was a joke. Line dropped when CSR was on the line - after holding for about 5 minutes. I called back TWICE, was on hold about 15 minutes each time and then received a fast, busy signal before the line disconnected! NOT 24 hour service! We were stranded in Houston and had to handle EVERYTHING on our own. I even sent an email to them to make them aware of our upcoming claim. Never received a reply, so I called again a few days later to file our claim. We'll see how this goes!