Reviews, Sales, and Service Ratings for
Aegis

it was easy to compare different travel insurance using Squaremouth. APRIL Travel Protection is what I ended up purchasing and had to file a claim. I tore my ACL during my vacation in Puerto Vallarta, MX and had to see the hotel doctor. He didn't do much - just gave me an ACE bandage & prescription-strength ibuprofen & some sort of anti-inflammatory cream. Although having to gather the documents, fill out the paperwork, , etc was a bit of a hassle, it was easy enough to get reimbursed for the doctor cost. From the time I filed the claim to receiving the reimbursement check, it took around a month to receive the check.
Highly recommend Squaremouth to search for travel insurance (excellent customer service & chat function!) and APRIL travel protection service.

Can someone contact me about my claim please?

Thank you for contacting Squaremouth.

A member of the Zero Complaint Team contacted you on 8/16/2016 to schedule a time to discuss your claim.

Alternatively, you may reach us at 800-240-0369. We are delighted to help.

Thank you again.

NOT at all satisfied with April Travel protection plan.
New insurance buyers, please remember even with "cancellation for any reason", they will ONLY reimburse 75% of the refund amount(airline ticket cancellation), NOT 75% of the trip cost. Reasons mentioned in cancellations clause won't normally meet normal conditions. Customer care is POOR.

STAY AWAY FROM APRIL TRAVEL PROTECTION.

We thank our policyholder for addressing his concerns, again, after his recent claim settlement.

All details pertaining to the optional Cancellation for Any Reason ("CFAR") benefit are outlined in the plan description of this website and also in the fulfillment documents sent via email immediately after purchasing the travel insurance policy. CFAR under the APRIL Choice plan provides 75% reimbursement of the pre-paid, forfeited, non-refundable payments or deposits to the travel supplier, excluding insurance premium.

His frustrations were centered around his misunderstanding that insurance is not intended so that the policyholder can be reimbursed twice by two separate entities for the same monies. The policyholder was already being reimbursed by the airline for 75% of his cancelled ticket's cost. Despite those monies already coming back to him, this policyholder wanted APRIL to reimburse him for those same dollars. Instead, APRIL followed the rules of his policy which mirror all other insurance providers which was to reimburse him for the portion of his ticket's costs that were not returned by the airline.

As requested by the policyholder, his settlement was processed under the CFAR provision and the reimbursed amount was based off the remaining costs not refunded by his airline. As stated, any reason cancellations (which do not require the policyholder to declare why they cancelled) are limited to a reimbursement of 75% of the non-refunded trip costs. In order to receive 100% reimbursement of the non-refunded trip costs, our adjusters would need to evaluate the policyholder's reason for cancellation.

On 7/18/16, we asked the policyholder to provide a reason for cancellation so our adjustors could potentially seek a 100% reimbursement under the standard Trip Cancellation benefit if his reason is a covered unforeseen event (as outlined in the terms & conditions of the policy). Our team is still pending a reply.

Thank you for taking the time to submit a review.

A member of the Zero Complaint Team contacted you on 7/19/2016 to discuss the Cancel For Any Reason coverage.

Squaremouth agrees with April's decision.

Please contact a member of the Zero Complaint Team if you have any questions. We are delighted to help and can be reached at 800-240-0369.

Thank you for the opportunity to assist you.

I am very pleased with the way my claim was handled, yet would point out that timeliness is extremely important. I took sick the night before traveling to the airport where we were staying, before catching an early morning flight the next day. I saw my Dr. on travel day, who had me come back the next day for further diagnosis and treatment. In the interim I called APRIL and received medical forms to take with me to that next Dr.'s appointment. On the day I would have flown out, I was in the Dr.'s office and they filled out the paperwork stating that I was unable to make the trip. In reviewing my policy for Trip Cancellation or Trip Interruption Coverage, it states "that a Physician must advise cancellation of the covered trip on or before the Scheduled Departure Date." I was very grateful that I had the forms with me on the day of departure, but wonder how it would have gone if I had been admitted to the hospital the night before or had gotten on the plane and didn't have the opportunity to contact APRIL Travel Protection when I did. I had pneumonia and found it difficult to tend to these matters.

Once my claim was filed, it was handled promptly and efficiently. There was very good followup by APRIL when the claims adjuster requested additional information and my response wasn't properly copied to them. I will definitely continue to use SquareMouth to fill my travel insurance needs and recommend APRIL Travel Protection for fair, prompt coverage.

After talking to the company prior to my delayed trip, I was pessimistic that I would be made whole in my claim, but I was very happy when I received my reimbursement of almost four times the amount I expected. I am very glad to recommend April insurance.

claim originally denied
subsequently approved
taught me to read fine print even when squaremouth gave company a high rating

I got stuck because of the snow storm in January and this caused a 3 days delay for us to get back home. I put in a claim to April while 2 other families that were with us put a claim to other companies. The other families got their full reimbursements within about 3 weeks. My claim took over 2 months while I had to keep calling back otherwise they never contact me back. Eventually I got reimbursement but not for my full claim.
Gave it 2/3 stars only because eventually I got something otherwise the experience with them is barely 1 star!

Handled professionally and timely.