0.2% (159) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
700
4 stars
245
3 stars
154
2 stars
67
1 star
92
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
69,898
Since 2013
MONTHLY SALES
833
Average Monthly Sales Since 2013
REVIEWS
1,258
Since 2013
Overall Rating
4.07 out of 5
Overall Rating 4.07 out of 5
1,258 Reviews Since 2013
Customer Reviews for Aegis
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Even though I delayed in filing my claim, the process was more painless than I was expecting, and the check was in the mail before I knew it!
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1 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
Go Ready Trip Cancellation
Review Received:
May 7, 2016
Daniel from CA
Verified Squaremouth Customer
I filed a claim last week and haven't heard back from April.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Economy Plan
Review Received:
April 22, 2016
john from FL
Verified Squaremouth Customer
I am not sure why anyone would use this service unless they felt that they would need the death benefit. I was in Laos when I had my accident. Obviously the customer support group does not understand how 3rd world countries work.
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4 out of 5 people found this review helpful
Rating 1 out of 5
Policy:
Go Ready Trip Cancellation
Review Received:
April 20, 2016
Gloria from NY
Verified Squaremouth Customer
It took way too long to get the claim rejection notice. More than 30 days. Also the cancellation insurance policy was not properly explained. My flight was cancelled the by the carrier, United Airlines the very same morning I was scheduled to leave, due to inclement weather conditions. As a result I was rebooked two days later, and I missed tour features.
I was rejected for the claim because April said, the cancellation only policy ends the day travel begins. This was not clearly explained on the website when I booked the insurance policy. I feel I should have been eligible for some type of remuneration from April insurance.
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25 out of 27 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Trip Cancellation
Review Received:
April 19, 2016
Sylvia from WA
Verified Squaremouth Customer
In making my claim, the instructions were complete and easy to follow. It was a satisfactory experience.. Thank you
Sylvia
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
VIP Plan
Review Received:
April 19, 2016
Kenneth from CO
Verified Squaremouth Customer
We were faced with a unique situation. Our international flight was cancelled while in route to New York due to the upcoming blizzard. We had to make a very fast devision to purchase new tickets on line on the airplane for a flight leaving that evening to avoid the storm.
Once we returned I filed my claim with April under the trip interruption part of thr plan. We were reimbursed for the full amount we paid on the replacement tickets. I found April to be professional. I will definitely use them again.
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4 out of 4 people found this review helpful
Rating 4 out of 5
Policy:
Multi-Trip Plan Elite
Review Received:
April 19, 2016
GARY from WI
Verified Squaremouth Customer
Sent us a check with statement that they would be sending a letter to explain reimbursement. Never received letter or explanation of why they did not pay for the entire claim amount submitted..
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Multi-Trip Plan Universal
Review Received:
April 19, 2016
Marlene from NY
Verified Squaremouth Customer
In the end, everything worked out fine. The difficulties encountered in getting my bills paid abroad lay both with APRIL and with the hospitals abroad. All that were owed money eventually received it, but it took my son in the U.S., my daughter in the U.K., and myself to make this happen. That said, I may use APRIL again because they are the only group I've ever filed a claim with and it did eventually get paid, although not without some minor costs to both me and my daughter and much of my busy children's time.
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5 out of 5 people found this review helpful
Rating 4 out of 5
Policy:
Go Ready Trip Cancellation
Review Received:
April 4, 2016
ronald from MA
Verified Squaremouth Customer
filed a claim as my wife was not up to making the trip so we had to cancel because of her anxiety attack about flying
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Trip Cancellation
Review Received:
March 26, 2016
Bruce from FL
Verified Squaremouth Customer
Medically prohibited from taking trip. A claim was filed this past week.
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0 out of 0 people found this review helpful