Reviews, Sales, and Service Ratings for
Aegis

options were not explained well................

We were not given any information concerning the details of the different insurances. The details would have determined which insurance we purchased. We had to make several phone calls to try to understand exactly what coverage we had purchased.
We felt this inadequacy really affected our choices.
On a positive note, when we did call, the ladies were very patient and polite.

APRIL did not acknowledge receipt of my claim for 30 days after I mailed it. However, after that moved along well. We would use APRIL again.

I had two policies with April Travel Protection, one an annual policy and another to cover what isn't covered in the annual policy. I had two back to back trips. I was hospitalized two days into the first program and the doctor advised me to go home to recover there. I already had medical and flight home insurance from my travel company so I didn't apply for that reimbursement. But I filed two claims, one for the trip that was interrupted and one for the program I had to cancel. For the canceled program, I was paid everything that I lost. For the interrupted program, I got back about $200 less than I had claimed, but I wasn't sure how to go about figuring the amount go claim. My one complaint is that they told me they would send an explation of how the reimbursement amount was figured, but I never received it.

Squaremouth is a great site. Squaremouth enabled us to find a policy appropriate to our needs. Unfortunately, our trip was delayed by two days because of a Lufthansa strike. We took most of a day when we returned to file a claim with all the required paperwork and receipts. Several weeks later we received checks in the mail from April (Seven Corners) for 50% of the amount we claimed, with no explanation whatsoever. We called Seven Corners to ask why we did not receive the full amount and an itemized statement of what was approved. One week later we called again and were told additional checks were in the mail.

We should not have had to ask for a detailed explanation--it should have been included in the first letter from Seven Corners. The process with Seven Corners made us wonder (a) if their in-house policy is to approve 50% in a perfunctory way and hope the customer just accepts that figure and goes away, (b) whether in fact the "claims adjuster" even read our full page narrative with receipts. In the end, they gave us an "acceptable" amount (though less than our claim) with a brief explanation. I'm sure there are worse insurance companies, but Seven Corners (April VIP) could upgrade its act.

We will definitely look at Squaremouth again, and maybe Seven Corners/April.

it took avery long time for the claim to be paid and multiple phone calls

Thank you for choosing APRIL Travel Protection. Our team prides itself in providing exceptional customer service to all policyholders. Our Claims Manager reviewed our APRIL records following the receipt of this online review and confirmed that this claim was settled within the promised 30 business days.
Our team received the completed claim forms on 9/1/15. APRIL's adjustors settled the claim, for the full amount, on 9/22/15.

My claim was filed over 3 weeks ago and have heard nothing.

We have filed a claim with April for trip cancellation due to Joaquin storm --We are awaiting their results.

A letter was mailed to me on October 1st to say the claim had been settled and the check would be sent separately. So far as of the 8th, I have not received a check.

All service reps were cordial and efficient.

ATP policy was quick easy to purchase, affordable and coverage was clearly explained . I did get sick on vacation and had to file a claim. It was handled promptly and without any hassle. While I hope never to have to use it again, I will certainly continue to purchase my travel policies from ATP. Peace of mind is priceless.