Reviews, Sales, and Service Ratings for
Aegis

I am waiting for an affidavit to sign stating that I will not use any of the miles since I cancelled the trip. This could have been made clear to me a lot sooner.

Very good customer service - available and responsive,
Straight forward claim submission and processing,

April Travel Protection is dragging their heels in paying medical bills and trip interruption claims. They keep saying it is still under review, but has been over 2 months.

although it took several week to process the claim I can honestly say I was impressed with the process . I submitted documentation requested once with the relevant claim form and lo and behold several checks arrived a few weeks later with no queries and settlement for what I requested in full.
Very well done!

I submitted a claim for delayed baggage to APRIL on and have yet to hear from them! Not even an acknowledgement that they are working on my claim!
As such, I am only giving a 4* rating for now. In the event they settle my claim correctly, I will change my rating to 5*; otherwise, I will drop my rating to NO or 1* !

Everything was quick, easy, and professional.

The agency was prompt in providing claim form as soon as I called in to initiate the claim.
Unsure yet how they will process the trip cancellation for any reason claim.

Our luggage did not make the connection from our transfer in Rome to our final destination in Milan. Since our arrival was early evening we knew we'd be without our suitcases until the next day at the very least. We kept track of all our purchases and communications with the airline. Once we got home I contacted April and got the claim process rolling. The only glitch was their getting our email address wrong, so the attachments they sent were delayed initially. Once everything was submitted and follow up requests supplied, we were paid within 30 days.

I think the only thing I would add is to have the claim form more accessible to download on the website or have a way to just submit the claim on the website. I had to email someone to get the form that took a few days to get. Not a huge deal, but it would just be easier to have it accessible on the website.

My small claim was handled quickly and extremely efficiently with promptness and courtesy.