Aegis
Overall Rating 4.07 out of 5
Overall Rating 4.07 out of 5 1,194 Reviews Since 2013

  • Rating 5 out of 5
    Policy:
    Go Ready Trip Cancellation
    Review Received:
    July 26, 2015
    Judy from KY Verified Squaremouth Customer

    It was easy to purchase online.

    The paperwork for a claim was a bit confusing but their response was swifter than promised and they paid us quickly.

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    2 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Multi-Trip Plan Universal
    Review Received:
    July 9, 2015
    gerald from GA Verified Squaremouth Customer

    The rental car company-Enterprise-was unbelievably bad and their cost of repair of 350euros was about 300 too much.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    July 8, 2015
    Debra from CA Verified Squaremouth Customer

    I was notified that I would receive claim forms within 24/48 hrs and two weeks later still nothing. It seems everyone went on vacation and my claim request sat stagnet until everyone returned. I should have been notified there would be a delay.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    VIP Plan
    Review Received:
    July 7, 2015
    Travelor from MI Verified Squaremouth Customer

    Great policy due to the fact that I could cancel for any reason. Wished it would have covered 100% of the claim because I only had $500 into the trip when I cancelled it.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    June 13, 2015
    Joseph from FL Verified Squaremouth Customer

    I am waiting for a claim form from April. I am also waiting for documentation from airline regarding travel delay. My opinion of April will be greatly affected by the timely handling of a relatively minor claim. $102 hotel stay due to delayed travel.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Economy Plan
    Review Received:
    June 1, 2015
    Hal from NM Verified Squaremouth Customer

    I had to postpone my trip South Asia and rebook later because of illness. April reimbursed for lost airfare and tour expenses. I was very satisfied with their service.

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    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Go Ready Trip Cancellation
    Review Received:
    June 1, 2015
    Phyllis from VA Verified Squaremouth Customer

    Claim process takes too long.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    June 1, 2015
    Ray and Elaine from CA Verified Squaremouth Customer

    I filed a claim for a trashed suitcase in late April. I sent in the requested forms, pictures and specifics as to how the bag was damaged by airport personnel. Although the bag was seldom used,(except for extended trips), it was in good condition for a about four years old. I explained that due to it's age, I no longer had the original purchase receipt, (understandable, right)?
    Last week I received a request from Seven Corners, Inc whom I guess APRIL laid my claim off onto which they received from SquareMouth, asking for the" ORIGIONAL"purchase receipt. I wrote again restating the I didn't have one.
    Where this is going, I can only guess...The scrap heap?

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    5 out of 5 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Multi-Trip Plan Universal
    Review Received:
    June 1, 2015
    stewart from GA Verified Squaremouth Customer

    They keep asking for my documents. I have sent them twice. I continue waiting.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Multi-Trip Plan Elite
    Review Received:
    June 1, 2015
    j from OR Verified Squaremouth Customer

    My claim for a damaged (destroyed) suitcase was handled reasonably promptly. After filing, I got an email acknowledging the claim, which was re-assuring. A check was mailed a couple of weeks later.

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    0 out of 0 people found this review helpful