Reviews, Sales, and Service Ratings for
Aegis

Everything was quick, easy, and professional.

The agency was prompt in providing claim form as soon as I called in to initiate the claim.
Unsure yet how they will process the trip cancellation for any reason claim.

Our luggage did not make the connection from our transfer in Rome to our final destination in Milan. Since our arrival was early evening we knew we'd be without our suitcases until the next day at the very least. We kept track of all our purchases and communications with the airline. Once we got home I contacted April and got the claim process rolling. The only glitch was their getting our email address wrong, so the attachments they sent were delayed initially. Once everything was submitted and follow up requests supplied, we were paid within 30 days.

I think the only thing I would add is to have the claim form more accessible to download on the website or have a way to just submit the claim on the website. I had to email someone to get the form that took a few days to get. Not a huge deal, but it would just be easier to have it accessible on the website.

My small claim was handled quickly and extremely efficiently with promptness and courtesy.

It was easy to purchase online.

The paperwork for a claim was a bit confusing but their response was swifter than promised and they paid us quickly.

The rental car company-Enterprise-was unbelievably bad and their cost of repair of 350euros was about 300 too much.

I was notified that I would receive claim forms within 24/48 hrs and two weeks later still nothing. It seems everyone went on vacation and my claim request sat stagnet until everyone returned. I should have been notified there would be a delay.

Great policy due to the fact that I could cancel for any reason. Wished it would have covered 100% of the claim because I only had $500 into the trip when I cancelled it.

I am waiting for a claim form from April. I am also waiting for documentation from airline regarding travel delay. My opinion of April will be greatly affected by the timely handling of a relatively minor claim. $102 hotel stay due to delayed travel.