0.2% (155) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
666
4 stars
230
3 stars
143
2 stars
66
1 star
89
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,270
Since 2013
MONTHLY SALES
1192
Average Monthly Sales Since 2013
REVIEWS
1,194
Since 2013
Overall Rating
4.07 out of 5
Overall Rating 4.07 out of 5
1,194 Reviews Since 2013
Customer Reviews for Aegis
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I have filed a claim with April after being delayed 26 hours on my trip. They claim that they will only cover me for 1 day because the second day doesn't start until 30 hours after a delay. I have appealed the judgement, only to be denied a second time. I have also called squaremouth to file a complaint against them.
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213 out of 219 people found this review helpful
Rating 5 out of 5
Policy:
VIP Plan
Review Received:
September 17, 2014
Charles from NC
Verified Squaremouth Customer
Our baggage to Brussels, Belgium was delayed by 33 hours. I contacted April Travel Protection by email immediately and received the forms to submit a claim for the delay. We returned home on 9/10/2014 and have submitted a claim to them. Hopefully we will have no problems collecting for the delayed luggage since our policy states we have a $200 daily limit per person covered after 12 hours delay. April states they will process the claim within approximately thirty business days. Hopefully that will be the case.
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17 out of 19 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Trip Cancellation
Review Received:
July 23, 2014
Mike from OR
Verified Squaremouth Customer
April Travel Protection gave excellent customer service.
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17 out of 21 people found this review helpful