Aegis
Overall Rating 4.07 out of 5
Overall Rating 4.07 out of 5 1,258 Reviews Since 2013

  • Rating 5 out of 5
    Policy:
    Economy Plan
    Review Received:
    June 1, 2015
    Hal from NM Verified Squaremouth Customer

    I had to postpone my trip South Asia and rebook later because of illness. April reimbursed for lost airfare and tour expenses. I was very satisfied with their service.

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    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Go Ready Trip Cancellation
    Review Received:
    June 1, 2015
    Phyllis from VA Verified Squaremouth Customer

    Claim process takes too long.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    June 1, 2015
    Ray and Elaine from CA Verified Squaremouth Customer

    I filed a claim for a trashed suitcase in late April. I sent in the requested forms, pictures and specifics as to how the bag was damaged by airport personnel. Although the bag was seldom used,(except for extended trips), it was in good condition for a about four years old. I explained that due to it's age, I no longer had the original purchase receipt, (understandable, right)?
    Last week I received a request from Seven Corners, Inc whom I guess APRIL laid my claim off onto which they received from SquareMouth, asking for the" ORIGIONAL"purchase receipt. I wrote again restating the I didn't have one.
    Where this is going, I can only guess...The scrap heap?

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    5 out of 5 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Multi-Trip Plan Universal
    Review Received:
    June 1, 2015
    stewart from GA Verified Squaremouth Customer

    They keep asking for my documents. I have sent them twice. I continue waiting.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Multi-Trip Plan Elite
    Review Received:
    June 1, 2015
    j from OR Verified Squaremouth Customer

    My claim for a damaged (destroyed) suitcase was handled reasonably promptly. After filing, I got an email acknowledging the claim, which was re-assuring. A check was mailed a couple of weeks later.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    June 1, 2015
    Giovanni from FL Verified Squaremouth Customer

    I've sent the same set of information to APRIL 3 times and they keep on asking for the same document without realizing they already have it…. very frustrating. Because of this I have not received any reimbursement yet….
    Despite this problem I have had good experience with their customer service that is trying to find a resolution.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Go Ready Trip Cancellation
    Review Received:
    May 14, 2015
    Jeanette from FL Verified Squaremouth Customer

    I sent the claim in and have not heard from them thus far. When I did speak to them, I was told they had all the information they needed. That was 3 weeks ago.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Multi-Trip Plan Elite
    Review Received:
    May 5, 2015
    William from DC Verified Squaremouth Customer

    Policy lived up to what is was described and claim benefits were distributed to me as stated.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    April 5, 2015
    Shari from CA Verified Squaremouth Customer

    Our experience with APRIL Travel Protection was 5 stars up until we had to file a complaint. We rate it now with 0 stars because it is almost 4 months and our claim has not yet been resolved. Very disappointing.

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    5 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    April 3, 2015
    Becca from CA Verified Squaremouth Customer

    Excellent service, easy process, prompt payment. Couldn't ask for better!

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    0 out of 0 people found this review helpful

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