Reviews, Sales, and Service Ratings for
Aegis

My travel partner became very sick soon after arriving in Mexico. There was no time to contact April as he needed treatment immediately. We contacted April a couple of days later and they told us what paperwork to get but we had limited internet and phone access so we did not file a claim until we returned home. Their customer service was excellent at walking me through the process and they settled the claim quickly. I will definitely use them again and recommend them to my friends.

Pending the outcome of my submitted claim and the attention I receive on the claim, I will be better able to rate the ins. provider at a later date. When I called from overseas to the 24 hour travel assistance hotline about the claim or issue, I could not get any answer. It appeared that the line was not functioning. However, I was able to get an answer from the regular telephone number. Please contact me in about four weeks for a proper evaluation and review.

claim mailed on March 10, 2015. Per USPS the claim is scheduled for delivery to April TP on March 16

I kam on the FIFTH round of resubmitting the same documents. A different specialist makes a redundant request as she does not have the documents already sub,itted to another specialist. Now I have received a letter from another company demanding the same thing as well as doctor records. This policy was purchased and paid as CANCEL For ANY REASON. This constitues BAD FAITH

We thank Susan for taking her time to write a review of her experience with April Travel Protection.
We recognize there were duplicate requests for additional documentation, and apologize for her frustration.
This experience has allowed April the opportunity to review our standard operating procedures and implement modifications which will benefit our future clients.
We are happy to share, as of last week, her case has been settled and checks have been mailed.

I still need a written note to let me know why some items were decided. I thought they were to contact me. Thanks. It is easy to buy, but difficult to put in a claim.

Filed claim
Cance trip due medical two days prior .
Filed out all forms and now
Waiting

was misled in trip cancelation April simply don't want to pay claim that I honestly bought to protect my trip

Thank you for taking the time to write a review and speak with our Squaremouth Zero Complaint Team regarding your experience filing a claim.

I understand your claim was denied, and I apologize for the frustration this caused. Unfortunately, your claim was for a trip interruption, and your policy did not include this benefit as the plan was pre-departure Trip Cancellation only.

All plans sold on Squaremouth come with a free-look period of either 10 or 14 days. This allows you to review your coverage and if you are unsatisfied with the coverage or exclusions, we are delighted to cancel your policy and fully refund your premium.

You can also view all the policy coverages by clicking on 'Policy Detail' or 'View Certificate' prior to purchasing the policy, which allows you to verify what is included within the coverage you have selected. Our website also allows you to add filters for benefits you would like to ensure are included within the policy you purchase.

I am sorry that this time, the policy did not include the coverage you were looking for. We look forward to assisting you in the future to ensure you purchase the least expensive plan that includes the coverage you are looking for.

So far am not satisfied with service from April Travel Protection.Difficulty communicating with them internationally and they did not seem to understand my situation which was rather unique. Was sent information that was incorrect and confusing. They did not seem to be very professional and was transferred to various agents. Though my claim is yet to be completed I am hopeful that in the end they will prove themselves to be a reputable travel insurance company. You are free to get back with me as I took your advice in contracting with April. You gave them a very good recommendation and I trusted you.

We thank Donald for entrusting his travel insurance needs with April Travel Protection. We take great pride in our exceptional customer service and are truly disappointed Donald feels we were unable to meet his expectations.

Donald reached out to April's 24 hour call center three days after he learned his cruise was cancelled. Basic information was obtained and, a case was opened. After taking the time to review all call and email communications, I can confirm that our team was courteous, professional, and competent throughout.

While multiple organizations were engaged in the coordination efforts to return this cruise lines' guests to their home cities or their next destinations, Donald made the decision to extend his stay abroad. Throughout this period, each company was regularly communicating with Donald and one another via phone and email.

Keeping within the terms and conditions of the policy, Donald's claim has been finalized. We were able to maximize his benefit allowances including:

Trip Interruption - for his airfare to get to his next destination along with the applicable ground transfers which allowed him to resume his post cruise plans;

Trip Delay - due to the interruption of his trip while getting to his next destination and;

Missed Connection due to the cancellation of the sailing to cover accommodations and meal expenses

We understand that Donald believes that he should receive additional compensation to, in essence, repay him for the 2-week substitute vacation he chose to take when his original cruise abroad went awry. However, travel insurance is here to repay policyholders for non-refundable items that were cancelled or unexpected expenses for travel disruptions. In this case, the cruise line naturally refunded him for the cruise that they were unable to provide. Had Donald chosen to return to the states within a timely fashion like the rest of his follow passengers had done, he most certainly would not have had additional expenses out of pocket. The fact that he chose to remain in a 5-star hotel for 2 weeks and then fly back home on his originally scheduled Business Class Ticket put him in a situation where his policy limits were reached.

Squaremouth has contacted the customer to open a Zero Complaint Case. Squaremouth has contacted April Travel Protection to determine what has happened with this claim.

I had to cancel for medical reasons I mailed the claim on
12/6/14. Did not hear from you yet.

Edna Herrmann
drednah@aol.com

please let me submit review

The response to my initial email, following the incident for which I submitted a claim, was reasonably prompt. So far I don't know what the result of the claim will be, however.