Reviews, Sales, and Service Ratings for
Aegis

They have provided no claims forms-just want me to provide receipts. They also have initially denied my return via business class despite the fact that with a fractured humerus and my arm in a sling i would be subject to being bumped in other flight classes as well as the extreme discomfort I experienced, even flying business class. i am totally unable to use my arm. and have major swelling, bruising, and pain even with medication.

Am still compiling other documentation to be submitted.

We were sorry to learn of the accident that occurred while on your trip and understand you had been working closely with our Emergency Assistance Team. We are happy to know you were able to utilize our Stress Less Benefits during your Trip Interruption which prevented you from having to front your own monies and go through a claims reimbursement process for your return flight expenses. With any injury, the local, treating physician provides a travel recommendation regarding return flight arrangements. With your injury, the treating physician did not recommend a seat upgrade. You were not denied an upgrade, you simply decided not to pay the difference to improve your class of service above the one you originally booked and beyond what the independent doctor in Japan deemed medically necessary.

We have noted you have contacted our team to initiate a claim for some of your additional out-of-pocket expenses. Once you have submitted all the supporting documentation, your case will be reviewed and adjudicated according to the terms and conditions of the policy. In the meantime, should you have any questions or concerns, please feel free to contact our office at (855) 277-4587 (Press 2).

Confusion with you when I contacted you that husband passed. I was still going with another couple. You requested cost of cruise and death certificate. Then was told you needed cancelation papers. To me, with insurance, I should get back his cruise cost. Had a call from your company to check what msc refunded me. It was $128.00. Please tell me what amount you will be refunding me.

On behalf of the Aegis Go Ready team, please accept our sincere condolences on the loss of your husband. Our thoughts are with you during this difficult time.

Your claim was pending cancellation documentation for your husband’s cruise portion. Once this was received, the claim was promptly reviewed and adjudicated. You were notified last Wednesday of the settlement amount. Please allow 7-10 business days for the payment to arrive via USPS. Should you have any questions or concerns please feel free to contact our office at (800) 498-9540.

We wish you well and hope you will consider Aegis for your future travel insurance needs.

Our daughter got sick in our claim. The requirement that we have a note from urgent care that specifically mentions a theme park instead of accepting a diagnosis and a school note seems a bit ridiculous

On December 30th, my wife and I came down with Covid. We had to go to the hospital in Brasillia Brazil. We gave them all of our insurance from you along with our Blue Cross Blue Shield, my secondary Employers Health Benifits. We were treated at the hospital and released. They told us we could go and didn't have to pay anything. I have no idea who they will contact for payment. We had to go to another hospital in Brasillia to get Paxlovid medication. I submitted all the documentation from the hospital to your company and haven't heard a thing since.
I expected since both my wife and myself had Covid that the insurance would kick in and allow us to move to a hotel to isolate and extend our trip until we felt better. I found out that since the doctor didn't note on his records that we "weren't fit to travel", the insurance didn't cover the hotel, food or extend our trip until we were out of quarentine. I also found out that the airlines don't give a damn if you have covid or not, you fly when you have a valid ticket. The airlines give you the option to change your ticket, but you have to pay the difference in the fare.

He initiated a medical claim with our Emergency Assistance team on Dec 30, 2023. They sought medical attention for COVID and were discharged. They were staying with family, and wished to move to a hotel to isolate, and postpone their flights. Medical Reports were requested, received and reviewed by our Medical Team on January 1st. The Medical reports received did not indicate that the customer was not Fit To Fly home on their scheduled return. This was discussed the with the customer and advised that without medical reports substantiating medical reasons why they were not fit to fly, we couldn’t confirm eligibility of expenses associated with an isolation hotel and new return tickets. It was further explained to him that based on the review from the medical team there is no medical requirement for him to delay his trip. He indicated that their motivation to delay their return and self isolate was to not risk the safety of others while they are COVID positive. While we appreciate his concern, there is no flight restriction based on covid at this point and we cannot authorize Travel Delay expenses at this time. He was advised If he was denied boarding, then we can review what the airline requests, and assist him with this, but without travel restrictions, he is fit to travel. He acknowledges that Airlines currently do not restrict travel when you are COVID positive, and was frustrated that his self imposed quarantine would not be eligible for benefits.

CANCELED BECAUSE OF COVID.
FILED CLAIM.
ONE MONTH LATER THEY ASKED FOR MORE FORMS TO BE SUBMITTED BY "E-MAIL"
BEING TECHNOLOGICALLY CHALLENGED, I SENT THEM BY "USPS".
NO RESPONSE SINCE THE LETTER AND FORMS WERE SENT.
MAYBE NEXT MONTH, UNLESS VALENTINE'S DAY DELAYS THE PROCESS.

We really enjoyed that the policy was easy to compare with others and everything was clearly laid out. We did experience a missed connection while we were on our trip and it was a bit of a headache working with the representative when we tried to file the claim. There was a communication barrier and we couldn't quite understand the person we were speaking with. Eventually we found out that we could not submit the claim until we returned home from our trip - which was nearly 3 weeks later. We submitted a claim and it has been almost a week and we have not heard anything back.

We had a chance to speak with this client & cleared up some of her coverage confusion. Firstly, it’s not that she wasn’t allowed to submit a claim while on vacation. We simply recommend waiting until the trip is completed in case additional expenses are incurred.

Secondly, the insured had not yet submitted a claim at the time of her review. She had simply informed us after hours on January 6th that she was going to miss her connecting flight. We responded to her the following morning on January 7th noting the backup documentation her adjuster would need. However, we never got a response from her to that email.

Following our conversation with her after receiving this review, she realized that she didn’t have any eligible expenses to claim & decided to dismiss the process.

I called today and was on hold for more than 1 hour. This is discouraging. Have to try again tomorrow

Don't buy this travel insurance, it's a complete waste of money. Why do you buy travel insurance? So that if part of your trip goes wrong, you don't get hit with big bills because you had to make a last-minute plan B. This insurance company doesn't cover that. (I see the name of the insurance company as Aegis, Zurich Travel Assist, and when I called them the recording even had some other name... a bit shady I think?) The claims process was a total nightmare. I called multiple numbers and the system kept glitching and hanging up on me before I could even get to a live person. Their phone menu didn't even have the option "file a claim." When I finally got through to a real person, they said that because one portion of my trip was cancelled before my trip started, I would need to cancel the entire trip, file a claim, wait 10 business days, and hope (no promises) to be reimbursed for the entire trip. But what if I don't want to cancel my trip, I just want help covering last-minute replacement travel arrangements? No, they don't cover that, I finally found out, after hours of trying to get through their horrendous phone menu and talking to three different agents. If you haven't left on your trip yet, they will only let you cancel the entire trip, not help with a portion. I decided not to take my chances hoping they might reimburse me for cancelling my entire trip, so I went on my trip anyway, and tried filing a claim for the additional expenses incurred by the cancellation of the one portion. I have now been waiting for 12 business days, and have yet to hear any answer. For my next trip, I'll take my chances and not blow away 7% of the cost of the trip on totally useless "travel insurance." Consider yourself warned.

My Wife unfortuntly had to go to th ER the day of Embarkation. Because of the long time spent and the condition she was in we had to cancel our 10 day cruise what was going to be her 70th Birthday. Dec 4th. I arranged flights home from FT Lauderdale on Dec 3rd. She is being treated now by her Primary and GI and will go through a Procedure Late January.

Go-Ready was the first contact from the Hospital and they were assuring and helpful. The paper work to fill out from Zurich was pain staking but understand all information was needed. It asked the ER Doctor who treated her to fill out a few questions. Not an easy task for an ER Doctor 2 thousand miles away. I have faxed to the ER and asked them to either Mail or email back. this was on Dec 11 and 13th. On the 13th I called them and a nurse said they received it. Confusion from Zurich as I spoke to them a few times where one said that form would be needed and I had 90 days to get it. She was abasive. I called again on another day and was told by a different agent that the release papers with his name on it would be enough. I sent in all paper work less the questions for the Doctor and receipts to them on Dec 13th priority mail. I have also email both Go-Ready and Zurich on everything that has been done with no reply back.

Mailed documentation from the client was not received until 2 days ago. Our claims department spoke with the insured today to provide him an update. His case will be reviewed shortly & he should have a response before the end of this week.