Reviews, Sales, and Service Ratings for
Aegis

Great people, great customer service, professional and knowledgeable.

So far so good. check back to see if I got my money back.

When I contacted, it was with Zurich's Claim Center, not Aegis and that person was responsive.

Since I have filed a claim I am waiting to hear back. One thing that left me puzzled was the lack or reply about any confirmation of having received documentation and claim materials.

Let's see how this plays out.

Thank you for your review. We reached out to you yesterday and left a voicemail to let you know that your adjuster is currently reviewing your claim documents. We also provided our contact information for any questions you might have. If you need any help or have additional questions, please feel free to reach out to us. We’re here to assist you and ensure everything goes smoothly!

Not having an online site to file claims is cumbersome and outdated. The process of calling an agent who then has to walk you through the process verbally, then submit things to an email address followed by waiting for several days before you even get a claim number is exasperating. This will be followed by a several week wait u til you find out if more information is needed or if the claim is approved/denied. I may use squaremouth again, but there is a very low likelihood that I will purchase a policy from Aegis.

The problem that we are having is that Aegis hands off their claim to an underwriter. We filed this claim on June 9th, we resubmitted it on June 26th and still have not resolved this. Zurich, the underwriter, gets zero stars.

The insurance was very confusing. I didn't realize I purchased insurance only if our trip never started. I had to go home from our trip after a few days do to illness.
I will never buy insurance again. This was my first and last time doing so!!

Thank you for sharing your feedback with us. We understand that insurance details can sometimes be confusing, and we sincerely regret any misunderstanding regarding the coverage you purchased.

Unfortunately, the policy you purchased was our trip cancellation product, specifically designed to protect against events that prevent you from starting your trip. For situations where your trip is cut short after it has begun, our comprehensive products include both trip cancellation and trip interruption coverage, along with a range of additional benefits. We are committed to providing clear and detailed information about our products to ensure our customers can make informed decisions. If you reconsider purchasing insurance in the future, please don't hesitate to contact us directly so we can assist you in selecting the best product that aligns with your needs.

In the middle of the claim. We will see how it goes through the process.

I emailed Aegis on 6/3 for assistance with making a claim, and received the following message: "This is to confirm that your email was received, please allow ten business days for new claim notification documents to be processed."

I also attempted to call their customer service number, but the phone rang for over an hour before I had to hang up.

Today is 6/8 and I have yet to hear back from Aegis. I also have yet to submit any documents, and do not have any instruction on how to do so either.

I had booked a cruise on American queen voyages and about three weeks before the the cruise the company went into a chapter 11 bankruptcy.
It will be a while before I get my deposit back, if ever.

I have a medical claim for about $275. My primary is medicar and I have a supplement with Cigna. I know medicare will not cover this expense and I doubt that Cigna will. But the claims department told me that this is a secondary insurance and I must submit to my primary insurance first.