Reviews, Sales, and Service Ratings for
Aegis

One of the phone numbers for Aegis just rang and rang...no answer. Finally called a different one and able to talk to a real person who was able to help me. From there on was a good experience

Thank you for taking the time to post your review, we always appreciate the feedback. We have checked our phone records and do see three calls on March 11 all were answered within 11 seconds and were for 9, 5 and 13 minutes in duration. We are happy to know that you were able to get your questions answered and a claim initiated.

We would like to investigate which number you dialed that rang without an answer. We’ve left our contact information on your voicemail so you may share this information.

Should you have any questions or concerns, please feel free to contact our team at (800) 498-9540.

I didn't know I needed to file a medical claim with my Medicare supplement carrier before Aegis would consider my claim for medical expenses incurred on my trip to South America.

Thank you for taking the time to post your review. The Choice Plan as noted is Secondary in Medical Coverage to your own Primary Medical Insurance (Medicare in your instance). This information is noted on the policy documents you received on the Summary of Benefits, and on page 13 of the Schedule of Benefits. In addition, on the SquareMouth page when comparing the competitors plans, it is noted as well, with a Help Text blurb which describes the difference between Primary and Secondary coverages.

Once your claim is settled with your primary provider, you may submit the balance to be considered for reimbursement through our team of adjusters. We hope this process isn’t too inconvenient & should you have any questions or concerns, please reach out to our team at 800.498.9540. You might be pleased to know that we’re in the process of converting this plan to include Primary Medical coverage which hopefully you’ll consider for your next trip.

Due to a medical diagnosis I had to cancel the cruise, which I did on March 11. I still have not received my refund, however my travel mate received her refund from Global 2 weeks ago. I see no reason for this delay and would never recommend Aegis to anyone. Please see what you can do to expedite my refund. I was so looking forward to that cruise but it just couldn't happen.
I submitted all the paperwork they requested so I see no reason for the delay. It is a legitimate claim. Stage 4 bone cancer is no joke!
Respectfully,
Janet Deardorff

We’re very sorry for the medical diagnosis which was the reason for your Trip Cancellation. With the tracking number you recently provided, it was discovered the parcel you sent us was addressed to the wrong address. It was now able to be retrieved and we have requested an expeditious review and adjudication.

We are very sorry for what you are going through and will do our best to see the claim is adjudicated as quickly as possible. Should you have any questions or concerns, please feel free to contact our team at (800) 498-9540.

I have purchased travel insurance each time I purchase a vacation, and have never had a need to file a claim.

This time, I was actually the victim of a theft of one item of personal property, my sunglasses. I filed a report with the cruise line and a thorough investigation was conducted.

Once I returned home, I double checked my coverage for baggage and personal effects and the policy states:

We will reimburse the Insured for a Baggage and Personal Effects Benefit, for direct loss, theft, damage or
destruction of his/her Baggage, Personal Effects, passports or visas during a Covered Trip, up to the
corresponding Maximum Covered Amount per Insured shown in the Schedule.

I read the exclusions that were on page 25 of 29. There is a paragraph excluding artificial limbs and prosthetic devices, etc. which I only skimmed as I did not think sunglasses would be in that category.

I submitted a claim yesterday and promptly received a denial stating indeed my sunglasses were not covered as follows:

artificial limbs or other prosthetic devices, artificial teeth, dental bridges, dentures, dental braces,
retainers or other orthodontic devices, hearing ****, any type of eyeglasses, sunglasses or contact
lenses;

I don't know how I possibly missed reading this one word in a 29 page document, but I did.

I realize this is not a claim for a large amount, I just find it frustrating that something so commonly used by most people would be excluded and the exclusion buried along with artificial medical devices.

We’re sorry to hear that the insured was not happy that sunglasses are excluded from the Baggage & Personal Effects benefit. We can assure you that this exclusion is not unique to this policy or our company. You’ll find eyeglasses and sunglasses excluded from almost every travel insurance policy sold in this country. We remain at the insured’s disposal should they have any additional questions & would certainly have informed her of this exclusion should she had inquired at the time of purchase.

We purchased a “cancel for any reason” policy. Several months prior to the departure date of the trip, the tour company cancelled the trip.
I contacted an agent to file a claim and was told what information they required which I supplied in the form of a letter from the tour company.
I have sent the information twice because there was no response to the first submission, neither has there been a response on the second submission.
Not satisfied with customer service under these circumstances.

On March 13, 2024, Elena contacted us by phone, notifying us of the cancellation of her trip by the travel supplier. We instructed her to send supporting documentation via email. Unfortunately, her initial email, which came to us without any content, inadvertently ended up in our junk folder, leading to us not receiving it. Despite her subsequent attempt on April 3, 2024, which also ended up in the junk folder, we were unaware of the oversight until April 28, 2024, when SquareMouth brought it to our attention.

We immediately reached out to Elena via email and voicemail to apologize for the inconvenience. We sincerely appreciate Elena's patience throughout this process. A refund check is now being issued to her, and her policy has been canceled as per her original request. We value Elena as a customer and thank her for her understanding.

Trip was cancelled due to husband’s illness. Filed a claim for nonrefundable deposit which was received. Thanks you.

We’re sorry you had to cancel your trip due to your husband’s illness and hope he is on the road to recovery. We’re happy to hear your experience with the claims process was positive and appreciate you taking the time to let us know you’ve received your settlement. We hope you will consider Aegis again for your future travel insurance needs.

I attempted to make a claim. They indicated that they would send me paperwork to complete the claim. I have not received any paperwork.

My contact with Aegis at the time I received medical care was quick and pleasant. At that time, I was advised to submit the paperwork for my claim after my return to the US, which was in 3 days. I did submit all the paperwork for my claim on April 3. I have yet to hear back from them, so I can't speak to how well they handle claims as yet.

Welcome home! We’re sorry to hear you needed to seek medical attention while on holiday, but happy to hear your experience with our team was quick and pleasant.

Your supporting documents have been received and attached to your file. A proof of loss claim form has been emailed to you. Please complete, remember to sign and date and return the document. Once received you will be assigned to a licensed adjuster who will then review and adjudicate your case.

Should you have any questions completing the form, please feel free to contact our team and we will be happy to assist.

I cannot believe that mental health illness with complete diagnosis is not considered a legitimate reason for cancellation of a trip and covered by your company.

Dana, we understand your frustration with mental health being an exclusion. However, please note that this is a standard exclusion across the entire travel insurance industry and not something specific to our company.

I am trying to make a claim because the day before I was leaving on vacation. I had open heart surgery so we were not able to go.
I have heard from GS and two other companies and nobody still has contacted me although they said they would not sure what to do as I have sent you all my documentation. Please get back to me 812-744-3848 Craig E Beckley.