Reviews, Sales, and Service Ratings for
Aegis

I put a claim in weeks before our cruise. I needed surgery and was not able to travel. I filed out the form and added doctor forms stating I could not travel as well as receipts for transportation to the airport and the cost of the cruise. I contacted them twice and have not gotten a confirmation nor have I heard from them. I am not pleased.

We’re sorry you were unable to travel due to an unexpected surgery. We hope you are recovering well. Your submission was received and attached to your file. A duplicate set of claim forms were emailed to you. Once they were completed and returned, your case was promptly reviewed and adjudicated.

Additionally, we want to reassure you that a settlement check has already been issued and mailed. We appreciate your patience throughout this process.

I filed a claim 6 days ago and haven’t heard back.

Thank you for your patience during the processing of your recent travel insurance claim.

Due to an uptick in claim submissions, there was a slight delay in the setup of your case. However, we promptly emailed the necessary proof of loss claim forms, which you completed and returned. Your claim was then reviewed and adjudicated within the standard three-week timeframe. We're pleased to confirm that you have now received and cashed your settlement check.

We appreciate your business and hope you will choose our travel insurance for your future travel needs.

No feedback until we get the results from the claim, which involved some medical expense, an expedited return home, and trip interruption. The medical filing, for only a little over three hundred dollars, is incomplete, pending an explanation of benefits from the primary provider, which is a Medicare supplement.

The Aegis people, as well as the World Travel Plan people, were very supportive during the process of decision-making, and I would give them all a high rating. The main claim, for trip interruption and additional travel expense, was filed over three weeks ago. We were told that we would hear from the insurer within 3 or 4 weeks from the filing date, and have heard nothing as yet.

We are happy we purchased trip insurance through SquareMouth. Of course, we always hoped we would not need to use it, but unfortunately, we had to file a claim.

We were on cruise between Australia and New Zealand, and my wife Brenda fell in the bathroom and broke her ankle with 3 fractures.
After a visit to a local hospital in New Zealand, they put her in a cast and advised that we return to the US for surgery. So we interrupted our trip and flew home early.

We filed a claim for trip interruption and are awaiting processing. We hope to have a quick resolution.

Thank you.

I bought our policy on 9/2/2023. Policy#4GRCWSM1962527. I was diagnosed with breast cancer in mid-September and had to cancel trip. I filed all papers for a refund of our $900 trip deposit and the claim was approved in writing on January 3, 2024.
It is February 12 and I have not yet received our refund check. Please take care of this as soon as possible.
Thank you, Jewel Graner

They have provided no claims forms-just want me to provide receipts. They also have initially denied my return via business class despite the fact that with a fractured humerus and my arm in a sling i would be subject to being bumped in other flight classes as well as the extreme discomfort I experienced, even flying business class. i am totally unable to use my arm. and have major swelling, bruising, and pain even with medication.

Am still compiling other documentation to be submitted.

We were sorry to learn of the accident that occurred while on your trip and understand you had been working closely with our Emergency Assistance Team. We are happy to know you were able to utilize our Stress Less Benefits during your Trip Interruption which prevented you from having to front your own monies and go through a claims reimbursement process for your return flight expenses. With any injury, the local, treating physician provides a travel recommendation regarding return flight arrangements. With your injury, the treating physician did not recommend a seat upgrade. You were not denied an upgrade, you simply decided not to pay the difference to improve your class of service above the one you originally booked and beyond what the independent doctor in Japan deemed medically necessary.

We have noted you have contacted our team to initiate a claim for some of your additional out-of-pocket expenses. Once you have submitted all the supporting documentation, your case will be reviewed and adjudicated according to the terms and conditions of the policy. In the meantime, should you have any questions or concerns, please feel free to contact our office at (855) 277-4587 (Press 2).

Confusion with you when I contacted you that husband passed. I was still going with another couple. You requested cost of cruise and death certificate. Then was told you needed cancelation papers. To me, with insurance, I should get back his cruise cost. Had a call from your company to check what msc refunded me. It was $128.00. Please tell me what amount you will be refunding me.

On behalf of the Aegis Go Ready team, please accept our sincere condolences on the loss of your husband. Our thoughts are with you during this difficult time.

Your claim was pending cancellation documentation for your husband’s cruise portion. Once this was received, the claim was promptly reviewed and adjudicated. You were notified last Wednesday of the settlement amount. Please allow 7-10 business days for the payment to arrive via USPS. Should you have any questions or concerns please feel free to contact our office at (800) 498-9540.

We wish you well and hope you will consider Aegis for your future travel insurance needs.

Our daughter got sick in our claim. The requirement that we have a note from urgent care that specifically mentions a theme park instead of accepting a diagnosis and a school note seems a bit ridiculous

On December 30th, my wife and I came down with Covid. We had to go to the hospital in Brasillia Brazil. We gave them all of our insurance from you along with our Blue Cross Blue Shield, my secondary Employers Health Benifits. We were treated at the hospital and released. They told us we could go and didn't have to pay anything. I have no idea who they will contact for payment. We had to go to another hospital in Brasillia to get Paxlovid medication. I submitted all the documentation from the hospital to your company and haven't heard a thing since.
I expected since both my wife and myself had Covid that the insurance would kick in and allow us to move to a hotel to isolate and extend our trip until we felt better. I found out that since the doctor didn't note on his records that we "weren't fit to travel", the insurance didn't cover the hotel, food or extend our trip until we were out of quarentine. I also found out that the airlines don't give a damn if you have covid or not, you fly when you have a valid ticket. The airlines give you the option to change your ticket, but you have to pay the difference in the fare.

He initiated a medical claim with our Emergency Assistance team on Dec 30, 2023. They sought medical attention for COVID and were discharged. They were staying with family, and wished to move to a hotel to isolate, and postpone their flights. Medical Reports were requested, received and reviewed by our Medical Team on January 1st. The Medical reports received did not indicate that the customer was not Fit To Fly home on their scheduled return. This was discussed the with the customer and advised that without medical reports substantiating medical reasons why they were not fit to fly, we couldn’t confirm eligibility of expenses associated with an isolation hotel and new return tickets. It was further explained to him that based on the review from the medical team there is no medical requirement for him to delay his trip. He indicated that their motivation to delay their return and self isolate was to not risk the safety of others while they are COVID positive. While we appreciate his concern, there is no flight restriction based on covid at this point and we cannot authorize Travel Delay expenses at this time. He was advised If he was denied boarding, then we can review what the airline requests, and assist him with this, but without travel restrictions, he is fit to travel. He acknowledges that Airlines currently do not restrict travel when you are COVID positive, and was frustrated that his self imposed quarantine would not be eligible for benefits.