Reviews, Sales, and Service Ratings for
Aegis

sent 2 emails- no reply- 3 days

So far just filing claim. Have not interact with resolution of claim.

Up to this point, I have been happy with Squaremouth, but, unfortunately, I was diagnosed with cancer just weeks before my trip. I have filed a claim, and to date haven't heard anything.

This insured provided their backup documentation for review on 10/17/23. The claim was approved for payment 6 days later on 10/23/23. We remain available should the insured have any additional questions or concerns.

Several phone calls.1.They said claim was filed .It was not.2.2weeks later I insisted to file .Half an hour wait I was assigned a claim number.3.Forms sent I filled out detailed info emergency surgery 3 days ICU/Hospital stay doctor's letter all relevant documentation sent.All this happened 10 days before commencing the trip.Sept.23 when claim was filed .Nothing happened since then except my phone calls.The latest info was that it will take 3 to 6 months to process the claim

Following receipt of this review, our team touched base with Katalin. She was able to provide us with the necessary backup documentation that was still missing & the claim was settled & paid in less than 2 weeks.

I was unable to go on my trip due to illness of my traveling companion. I called Aegis several times over the course of several weeks to find out how to file a claim. The customer service person only instructed me to simply email all my airfare receipts, my traveling companion's airfare receipts, my traveling companion's physician's notes, and any other pertinent information. I followed those instructions emailing all of the information. After 2 weeks of waiting and not receiving any confirmations by Aegis, I again called asking why I haven't heard from this company and why I haven't been allowed to file a claim. I got nowhere and so I told the representative that I was planning to contact the BBB about this insurance company. Within a half hour of ending the phone call, I received a phone call back from the representative saying I would be hearing from someone soon in regard to filing a claim. Soon, I received an email claim form, so again I had to resend all the previous information I had already sent. This time, I decided to make copies of the documents and send all of it via USPS. It has now been a week and a half since I mailed the documents and I still have not received any confirmation of receipt of my information. At present, I am intending to file a complaint with the BBB in regard to Aegis if I do not hear back from them soon. Honestly, no one who needs to file a claim should be treated this way. I will never use these companies again and want to warn other potential travelers to beware of them.

Our office has received calls from the insured 5 times over the few weeks since this claim was initiated checking on its status. There appeared to be an initial disconnect in expectations when the insured believed the claim process would be resolved in a matter of days & without a claim form needing to be completed & signed. To help expedite our claims process, we collect the common documentation our call center is certain the adjuster will ask for from the insured at the point the claim is being initiated & before they even receive their claim form.

As it stands today, the insured just returned the claim form to us on the same day she posted this review. The adjuster requested one additional piece of backup documentation from the insured which we’re currently pending receipt of. Following that, we expect her claim to be reviewed & settled shortly.

Paperwork was simple and was sent to Aegis on 19 Sept.
Have not heard back on my submission as of yet.

I sent a claim in a week ago and have not received any acknowledgement that it was received and/or is being processed

Apologies for the delayed response from our claims department. However, your claim was approved & processed for payment. Our claims department reached out to you today to make you aware. Please let us know if we can be of any further assistance & thank you for your business.

It is an easy efficient way to choose travel insurance.

I contacted Aegis by email after my husband took a fall and fractured his arm. They were prompt and supportive. Now that we are home, I have no reason not to expect to receive that same service as we file our claim.

Upfront (pre-trip) experience was great.
Customer service during a medical emergency by one team member while on the trip was great.
Post-trip claim experience has been a nightmare. The family working on a claim has been met with nothing but misinformation, changing expectations, and run-around from your team and is extremely frustrated.

At this point we would be EXTREMELY unlikely to use you for our upcoming trips.

We’re pleased to hear that the insured had a great experience with our Customer Service & Emergency Assistance Centers before & during her trip. We’re sorry to hear that the claims reimbursement process didn’t meet your expectations. Fortunately, your claim was approved & paid within a few weeks of this review once all necessary documentation was in hand. We’ll look to see where the claims processed can be further improved & hope you give us another chance to exceed your expectations.