Reviews, Sales, and Service Ratings for
Aegis

Quick, affordable and easy to obtain my policy. Unfortunately our return trip was interupted with flight issues and no baggage access. In the process of filing a claim and so far customer service has been great!

Unfortunately we had a medical issue on day one of our trip and again at the end. My claims were initiated quickly and they communicated with me during our trip as to the required documentation. I am so grateful they were there to help me.

Nothing as yet

Still have not received a check to cover my loss! I sent all paperwork last year after our trip to Itsly . Then again they contacted me months later missing documents I sent via email several times. Again in Europe end of 2022 I contacted them asking for an answer . Still needed more. I was not able to send anything again because I was in Europa nit having the paperwork with me, back here since few weeks thinking about contacting them again. Not sure if it’s too late. I claimed around 300$ due to Covid. I guess all the insurance companies are the same. They want the money but give nothing back. Disgusting. Maybe you can help with this. Thank you

GoReady has been very cordial, but have provided no assistance in getting responses to questions from the insurance company.

After receiving this review, we immediately contacted the insured. We were able to clear up confusion on the main piece of backup documentation he had missing & told him to contact us back with any further questions.

We filed a claim with GoReady's online basic claim form 8 days ago regarding lost luggage on the airlines. Our only check bag was finally brought to our viking cruise ship 36 hours after our trip started. without warm cloths we missed out on the first 2 days tours in the cold German weather

We received notification that these insureds were interested in filing a claim on Sunday evening. We replied to them by email on Tuesday morning, less than 36 hours later, letting them know the backup documentation that would be required. We also need to know the amount they would like to claim & we advised them of their policy’s limits.

We never heard back from them or received any reply to our email. However, we’ll reach out to the insureds today to help them along.

I spent about $4,000 for two trips. 1 was for 18 days in Greece and the other was for 2 month in Florida. They were happy to take my money. My only claim was for $200 Drs. visit on the cruise. That was last October. I have contacted multiple times, filled out all paperwork required. I just confirmed another trip for 2 months but I will not use your company again.Do not use this company.

Following receipt of this review, we were able to speak with the claims adjuster to get this case approved and paid. The adjuster apologized for the oversight.

Due to problems like this one that the insured experienced, we are no longer working with this claims processing company on any new policies that we sell. We assure Mrs. Fracasse and all other travelers of a greatly improved claims experience which we’ve already seen since we launch at the start of the new year. Average claims are processed & paid within approximately 1 week of receiving the necessary documentation from the insured. For in-transit claims that qualify, our Stress Less service still has the capability of instant payment thus removing the claims process altogether.

I mailed all the documents requested about a month ago. We were unable to go on the trip. I have not heard anything from GoReady, or Zurich insurance.

Because of sudden illness I had to re-book my departure flight by one day and had a pay $1068.20 change fee.

While still at home, I called the customer service number and their office was closed. When I reached the number the next day, initially the person -Marilyn- told me that, as I had not left home yet, I did not qualify for ANY coverage. Only after I complained, she actually looked at my policy and checked with a supervisor and then said, yes, I could submit a claim. I submitted the two airfare bookings plus the doctor's note.

While I was traveling I received the claim form (for non-medical cause) plus a request for 7 more documents, all of which had absolutely nothing to do with my claim for "trip delay or airline ticket change fee".

On 3/10/2023, when I arrived back home, I called their customer service again to find out which documents I actually still had to submit. The agent told me that she would let "Markus" know and that he would call me by 3/14. Fortunately I requested his phone number from her.

I did not receive a phone call from Markus and therefore called on 3/16/23 and left a message for him to call me as I wanted to verify which documents I still needed to submit.
I called him again on 3/17/23 and finally reached him. Of course, many of the documents they initially requested were not needed at all.

I am not impressed by their customer service or response time.

In February 2023 I paid for another travel insurance with GoReady for a trip coming up in November 2023 and am sorry I did. I would not choose this company again.

We’re sorry to hear that Christiane was unhappy with the service she received. Full payment for her claim was issued yesterday in the month following it being opened. Our office does not have anyone named Marilyn working here, so we can only assume that individual works for our 24/7 emergency assistance provider. Their main role is to provide medical assistance as opposed to interpreting coverage. Questions related to coverage are best answered by our office during regular business hours.

We are confident that you’ll find a better experience moving forward for your upcoming trip in November as in 2023 we have implemented significant upgrades in both areas of claims processing and 24/7 emergency assistance.