Aegis
Overall Rating 4.07 out of 5
Overall Rating 4.07 out of 5 1,258 Reviews Since 2013

  • Rating 3 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    November 28, 2023
    Sherry from CA Verified Squaremouth Customer

    They have not been helpful with my claim since the trip was canceled.
    They keep requesting more information stating that what I sent wasn’t clear enough even though it is from the tour company.
    They did not call the tour company to verify anything like customer service said they would.
    It’s been a month and no money.
    Wry disappointed.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    November 24, 2023
    Edward from CA Verified Squaremouth Customer

    I purchased several policies from SquareMouth in the past. Never filed a claim, so I do not have any experience. This time I filed a very small claim, and we'll see how it will go.

    Review Updated: 12/22/2023

    I had a very satisfying experience with Squaremouth Insurance. The claim was processed without any problems. Will be using it again.

    Response From:
    Aegis
    Aegis:
    Jason
    Response Received:
    November 27, 2023

    This insured’s claim which was just initiated one week ago on 11/20/23 just prior to the Thanksgiving holiday has been approved. Payment will be sent shortly.

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    0 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Go Ready Trip Cancellation
    Review Received:
    November 21, 2023
    George from MA Verified Squaremouth Customer

    Claim filed 11/20/2023

    Review Updated: 12/19/2023

    3 weeks from claim submission to receiving a check! Excellent. However they do not keep you informed such as acknowledging receipt of the claim. Telephone response is slow and and requires at least one transfer to even find out if they received the claim.
    Thanks. Keep them in shape.

    Response From:
    Aegis
    Aegis:
    Jason
    Response Received:
    December 5, 2023

    Claim was approved for payment on 12/04/23.

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    2 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    November 9, 2023
    KENNETH from CA Verified Squaremouth Customer

    Aegis is very slow to respond to a claim. I filed 10/19/23 and have yet to receive a reply. They indicated 5-10 days but we are now almost a month. Customer Service was helpful in preparing claim but the back end falls short.

    Review Updated: 12/07/2023

    It took longer than Aegis estimated to process claim, but payment was made. Would use them again.

    Response From:
    Aegis
    Aegis:
    Jason
    Response Received:
    November 9, 2023

    This claim was approved for payment roughly 3 weeks (or 15 business days) after all necessary documentation was submitted. The insured has been notified. Hopefully, we can continue improving our processing time to better meet their expectations.

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    12 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 30, 2023
    Michael from OR Verified Squaremouth Customer

    Easy to purchase. When I experienced difficulties during my travel I received calls and emails asking about my situation. This made me feel much more comfortable with the coverage. Upon arriving back in the US I filled the necessary paperwork and received an automatic reply. There has been no further contact either way for the past 2 weeks. Now we wait out Medicare to see what they do before any other funds will be forth coming.

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    7 out of 8 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Go Ready Pandemic Plus
    Review Received:
    October 28, 2023
    Kevin from FL Verified Squaremouth Customer

    sent 2 emails- no reply- 3 days

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    6 out of 7 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 26, 2023
    Donald from OH Verified Squaremouth Customer

    So far just filing claim. Have not interact with resolution of claim.

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    3 out of 5 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 22, 2023
    Anita from SC Verified Squaremouth Customer

    Up to this point, I have been happy with Squaremouth, but, unfortunately, I was diagnosed with cancer just weeks before my trip. I have filed a claim, and to date haven't heard anything.

    Response From:
    Aegis
    Aegis:
    Jason
    Response Received:
    October 27, 2023

    This insured provided their backup documentation for review on 10/17/23. The claim was approved for payment 6 days later on 10/23/23. We remain available should the insured have any additional questions or concerns.

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    8 out of 8 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 16, 2023
    katalin from CA Verified Squaremouth Customer

    Several phone calls.1.They said claim was filed .It was not.2.2weeks later I insisted to file .Half an hour wait I was assigned a claim number.3.Forms sent I filled out detailed info emergency surgery 3 days ICU/Hospital stay doctor's letter all relevant documentation sent.All this happened 10 days before commencing the trip.Sept.23 when claim was filed .Nothing happened since then except my phone calls.The latest info was that it will take 3 to 6 months to process the claim

    Response From:
    Aegis
    Aegis:
    Jason
    Response Received:
    November 2, 2023

    Following receipt of this review, our team touched base with Katalin. She was able to provide us with the necessary backup documentation that was still missing & the claim was settled & paid in less than 2 weeks.

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    14 out of 16 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 3, 2023
    Barbara from NC Verified Squaremouth Customer

    I was unable to go on my trip due to illness of my traveling companion. I called Aegis several times over the course of several weeks to find out how to file a claim. The customer service person only instructed me to simply email all my airfare receipts, my traveling companion's airfare receipts, my traveling companion's physician's notes, and any other pertinent information. I followed those instructions emailing all of the information. After 2 weeks of waiting and not receiving any confirmations by Aegis, I again called asking why I haven't heard from this company and why I haven't been allowed to file a claim. I got nowhere and so I told the representative that I was planning to contact the BBB about this insurance company. Within a half hour of ending the phone call, I received a phone call back from the representative saying I would be hearing from someone soon in regard to filing a claim. Soon, I received an email claim form, so again I had to resend all the previous information I had already sent. This time, I decided to make copies of the documents and send all of it via USPS. It has now been a week and a half since I mailed the documents and I still have not received any confirmation of receipt of my information. At present, I am intending to file a complaint with the BBB in regard to Aegis if I do not hear back from them soon. Honestly, no one who needs to file a claim should be treated this way. I will never use these companies again and want to warn other potential travelers to beware of them.

    Response From:
    Aegis
    Aegis:
    Jason
    Response Received:
    October 5, 2023

    Our office has received calls from the insured 5 times over the few weeks since this claim was initiated checking on its status. There appeared to be an initial disconnect in expectations when the insured believed the claim process would be resolved in a matter of days & without a claim form needing to be completed & signed. To help expedite our claims process, we collect the common documentation our call center is certain the adjuster will ask for from the insured at the point the claim is being initiated & before they even receive their claim form.

    As it stands today, the insured just returned the claim form to us on the same day she posted this review. The adjuster requested one additional piece of backup documentation from the insured which we’re currently pending receipt of. Following that, we expect her claim to be reviewed & settled shortly.

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    23 out of 24 people found this review helpful