Reviews, Sales, and Service Ratings for
Aegis

If I could give them 0 stars I would. First of all they will ONLY consider claims paid for by a credit card! In a medical emergency in a foreign country one is not thinking about asking emergency medical care provider if they can process credit cards! So they'd deny a legitimate claim that had all the necessary documentation EXCEPT for the credit card statements since the provider could not process credit cards. We submitted signed and stamped receipts that had serial numbers on them but they would not accept them.

Also, they kept on repeatedly asking for exact same documents even though they have been already submitted - 3 times for proof of social security number and the date of birth even though copy of S.S. card and driving licence were already submitted. And they asked for a signed claim form a couple of times even though this was already submitted on opening the case. As someone who's been using travel insurance often for well over 30 years and had number of claims submitted, I find GoReady to be completely worthless. Will NEVER use them again!

We’re sorry for Steven’s negative experience. There was some initial confusion with 1 of their 2 claims being opened under their traveling companion’s name as that individual was the lead on the policy. It was later made clear that Steven had suffered 2 incidents during his trip on 2 separate dates.

Following receipt of this review, our management team got involved. That same day, we were able to settle both of Steven’s claims which have been approved for payment. We hope Steven gives us another chance to show him that this is not a typical claims experience with our company.

So far process is slower than expected. I mailed everything they requested a couple of days ago. This should be an easy trip cancellation claim to process. I provided all the medical and financial information. Reviews on line are very concerning. Let’s see how it goes. Please check back in four weeks as I stated earlier.

Our claims department did receive the documentation by mail. Benefits do apply & our claim team will be contacting the insured shortly to finalize payment.

So far the experience has been very good. They are very prompt.

I would like to get my claim processed

This insured’s check was cut approximately 1 week prior to this review being posted. Therefore, her claim was paid out within 30 calendar days of being opened. We hope that the insured will reconsider her 3-star rating after receiving her check & verifying this information to be accurate.

When we got sick with COVID while we were in London and we had to miss one week of our plans, I contacted GoReady. Although they said we must get professional documentation and I informed them we only had public transportation to use, they made no effort to find out exactly where we were to assist in choosing the closest location. They sent info on places way on the other side of London and quoted lines from the policy at me. I did not feel supported in our time of need.
Once we were home I was required to submit documentation that GoReady would evaluate to see if I had a valid claim before they would send me a claim form.
Apparently the claim form comes from a 3rd party. That company requested all of the same documents I had already sent plus more.
I had to call numerous times (waiting weeks between calls) to find out what was happening with my claim. I was not allowed to speak to the claims adjuster but the person answering the phone had to email the adjuster and wait for him to respond, if he would.
Eventually I was told the adjuster would give me a call. Once he did it became apparent he did not even understand my claim. Eventually I was able to get him to understand why & what I was claiming for (We had purchased activities to do from various websites on our own. It wasn't a tour package). The company did eventually pay the claim after that.

We’re sorry to hear that the insured feels that way about how they were handled. Insured emailed us at 10:30 am on a Saturday & were responded to within approximately 1 hour. Regarding their condition & situation, they specifically wrote “have what we need as long as we do not get worse. I am writing because this week we have non-refundable [train & event tickets, hotel, etc.].” When told that an at home COVID test by itself would not be sufficient for their claim unless it was proctored or they saw a doctor or visited a testing clinic, the insured wrote “we do not feel up to going out.” Therefore, we sent the insured information on how to arrange a proctored COVID test as well as a website where they could input their location information to find a local clinic (if they preferred that option).

Regarding their reimbursement claim, a check was cut to the insured 2 weeks after they provided the necessary backup documentation.

I wasn't made aware that the travel insurance when I purchased the insurance. When I went to file a claim it was very difficult getting the insurance company to respond to me. I was dissatisfied with their service.

I did not have reason to contact Go Ready before my trip. I rated pre-travel experience at 3 starts to indicate receipt of policy documents other standard communication to be as I would expect, and have experienced with other carriers.

I submitted a claim for loss of a "non-refundable deposit" occasioned by a weather/common carrier related event. I was able to re-book the hotel at the original rate, and enjoyed my stay there earlier this month.

When I realized I would be making a claim for the original cancelation, I contacted the Go Ready claims department. Although not quite rude, their agent was curt, and not especially helpful. Subsequent communication with Go Ready had been via email, and I have no complaint with their process. I am expecting resolution of the claim by the end of this week.

I would be willing to communicate with Squaremouth about how things turn out.

Thank you.

We first talked to Squaremouth/GoReady on January 5 on the phone and started our claim to get a refund for our trip, since our flight from Dallas to Miami was cancelled and we could not get another flight to get us to the ship before it sailed from Miami. I was told what documents needed to be emailed to them, which I did, to document our cancelled flight, cost of our cruise, etc. I thought all was completed. After I called to check to make sure everything was received, I then received more documents to be filled out as well as a list of more things that needed to be emailed or sent into them, some of which I had already emailed in. We then had computer problems so I made copies of everything that was requested and mailed everything into them on January 13. We have heard nothing yet. I will wait another week, then I will contact Squaremouth/GoReady to see what the hold up is. So far, I haven't been very happy with their slow response.

Insurance was a great rate, and covers spot. Waiting to hear back on my claim. Communication is not great

After receiving this review, we immediately contacted the insured by phone. It turns out that she contacted the completely wrong company about her claim & they never answered her. We’ve set her on the right track now to get her claim attended to.

Go ready is very slow at reviewing my claim. i file claim in July of 2022 and I am still in battle with getting my funds. They keep asking for the same items over and over again with no resolve.

This insured’s check was mailed out approximately 1 week prior to this review being submitted. Once receiving the review, we contacted the insured to make her aware. Unfortunately, she didn’t answer the call, so we emailed her showing the date on the check to confirm that it wasn’t sent in response to her complaint. The claim’s delay was partially due to backup documentation that had not been submitted by the insured.