Reviews, Sales, and Service Ratings for
Aegis

Paperwork was simple and was sent to Aegis on 19 Sept.
Have not heard back on my submission as of yet.

I sent a claim in a week ago and have not received any acknowledgement that it was received and/or is being processed

Apologies for the delayed response from our claims department. However, your claim was approved & processed for payment. Our claims department reached out to you today to make you aware. Please let us know if we can be of any further assistance & thank you for your business.

It is an easy efficient way to choose travel insurance.

I contacted Aegis by email after my husband took a fall and fractured his arm. They were prompt and supportive. Now that we are home, I have no reason not to expect to receive that same service as we file our claim.

Upfront (pre-trip) experience was great.
Customer service during a medical emergency by one team member while on the trip was great.
Post-trip claim experience has been a nightmare. The family working on a claim has been met with nothing but misinformation, changing expectations, and run-around from your team and is extremely frustrated.

At this point we would be EXTREMELY unlikely to use you for our upcoming trips.

We’re pleased to hear that the insured had a great experience with our Customer Service & Emergency Assistance Centers before & during her trip. We’re sorry to hear that the claims reimbursement process didn’t meet your expectations. Fortunately, your claim was approved & paid within a few weeks of this review once all necessary documentation was in hand. We’ll look to see where the claims processed can be further improved & hope you give us another chance to exceed your expectations.

Quick, affordable and easy to obtain my policy. Unfortunately our return trip was interupted with flight issues and no baggage access. In the process of filing a claim and so far customer service has been great!

Unfortunately we had a medical issue on day one of our trip and again at the end. My claims were initiated quickly and they communicated with me during our trip as to the required documentation. I am so grateful they were there to help me.

Nothing as yet

Still have not received a check to cover my loss! I sent all paperwork last year after our trip to Itsly . Then again they contacted me months later missing documents I sent via email several times. Again in Europe end of 2022 I contacted them asking for an answer . Still needed more. I was not able to send anything again because I was in Europa nit having the paperwork with me, back here since few weeks thinking about contacting them again. Not sure if it’s too late. I claimed around 300$ due to Covid. I guess all the insurance companies are the same. They want the money but give nothing back. Disgusting. Maybe you can help with this. Thank you