Reviews, Sales, and Service Ratings for
Aegis

Utterly useless from start to finish. When you eventually get someone to talk to on the phone they expect you to know the exact details of claim processing before they will even send you the paperwork to make a claim - how can they expect you to frame your statements in their exact terms when they haven't sent you the forms that contain their terms and refuse to send the forms unless you can tell?! It's like playing "Think of a number from 1 to a 1,000,000 and unless you get it right I'm doing anything for you." Once you file the claim you get a form email & that's the last you hear from them. They farm the processing out to another insurance company. They did not respond to follow up questions, failed to resolve the claim within their own timelines, and when they do finally pay the claim they provide no detail and do not tell you what was approved and what was denied. The policy is essentially useless as far as I can tell: after $3000+ in travel losses/expenses they paid out $300. Or maybe it's really good and I just didn't ask for the right form (because they wouldn't tell me which forms I needed to ask for). I'll never know because I won't be going near them ever again.

Four months before the departure date of my trip to Asia, I purchased your policy. Six weeks before departure date I slipped on ice while walking in a half-marathon. Injuries included broken jaw, broken nose, stitches in chin and several broken teeth. Fortunately, the maxillofacial surgeon and dentist gave me an okay to go on the trip anyway. However, while my departure was in doubt, I read through your policy and was shocked to see your long list of exclusions.
Your company promotes a false sense of security about coverage instead of being transparent about the two dozen or so exclusions. I would be surprised if there's any kind of event that makes it through that list of exclusions--and that you accept responsibility for covering.

Easy to get and have been a prior customer and have received excellent customer service.

I have filed a claim but have had no contact for months so cannot really rate as you have asked...please...handle claim one way or the other. Need to contact me or my traveling partner soon....Thanks! Stephanie Gurrera

still in process of making a claim.

The claims process was relatively easy. My only problem was that delivery of my claims package to April was delayed because no one was available in the office to accept the delivery from Fed Ex. (Christmas holidays, but the office was supposed to be open/staffed.) It took three attempts to deliver and Fed Ex finally just left the package at the door. (Good thing I mailed it in advance of the deadline). Approximately 30 days after April's receipt of my claims forms, I received notice that the payment would be sent. Several days later, I received the check.

Our overall experience of using squaremouth to purchase travel insurance was five star and we would use it again.

I did call to clarify coverage in Cuba because medical providers in Cuba can't bill US insurance carriers.

Initial customer service was poor. One birth date was entered wrong, our name was spelled wrong. Major errors even though they were spoken back to me correctly.
Took a long time to receive revised (and corrected) documents.

We thank Patricia for choosing APRIL Travel Protection.

We are saddened to hear about her purchase experience as it was not with our 24/7 Call Center team.
The modifications related to her policy were received by our APRIL team the afternoon of 10/29 and, given the weekend in-between, new policy documents were issued within 72 business hours.

Seemed to take a long time but they did have currency exchange issues to contend with.