0.2% (158) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
691
4 stars
241
3 stars
152
2 stars
67
1 star
91
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
69,374
Since 2013
MONTHLY SALES
999
Average Monthly Sales Since 2013
REVIEWS
1,242
Since 2013
Overall Rating
4.07 out of 5
Overall Rating 4.07 out of 5
1,242 Reviews Since 2013
Customer Reviews for Aegis
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I only bought trip cancellation coverage. Liked the price, and the one time that I called them they were very helpful.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Go Ready Choice
Review Received:
September 13, 2015
Scott from CO
Verified Squaremouth Customer
Needed to increase amount of coverage due to slight change in travel. Took several telephone calls and emails to finally get it done. Poor customer service just trying to increase coverage and give them more money. That scares me about what claim service might look like. I will definitely not use April again.
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14 out of 15 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
September 12, 2015
Carolyn from VA
Verified Squaremouth Customer
ATP policy was quick easy to purchase, affordable and coverage was clearly explained . I did get sick on vacation and had to file a claim. It was handled promptly and without any hassle. While I hope never to have to use it again, I will certainly continue to purchase my travel policies from ATP. Peace of mind is priceless.
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6 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
September 10, 2015
Steve from CA
Verified Squaremouth Customer
Promptly and respectfully responded to my questions when I was faced with a cancelled cruise.
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Economy Plan
Review Received:
September 9, 2015
Gerald from GA
Verified Squaremouth Customer
Based on past experience with April I chose them again--very competitive and insured all that I needed.
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1 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
Go Ready Choice
Review Received:
September 2, 2015
Johanna from CA
Verified Squaremouth Customer
I am waiting for an affidavit to sign stating that I will not use any of the miles since I cancelled the trip. This could have been made clear to me a lot sooner.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
September 2, 2015
Erella from NY
Verified Squaremouth Customer
Very good customer service - available and responsive,
Straight forward claim submission and processing,
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1 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
Go Ready Choice
Review Received:
September 2, 2015
anonymous from WA
Verified Squaremouth Customer
April Travel Protection is dragging their heels in paying medical bills and trip interruption claims. They keep saying it is still under review, but has been over 2 months.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Multi-Trip Plan Universal
Review Received:
September 2, 2015
John from AL
Verified Squaremouth Customer
although it took several week to process the claim I can honestly say I was impressed with the process . I submitted documentation requested once with the relevant claim form and lo and behold several checks arrived a few weeks later with no queries and settlement for what I requested in full.
Very well done!
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5 out of 5 people found this review helpful
Rating 4 out of 5
Policy:
Multi-Trip Plan Universal
Review Received:
September 2, 2015
Ellen from CA
Verified Squaremouth Customer
I submitted a claim for delayed baggage to APRIL on and have yet to hear from them! Not even an acknowledgement that they are working on my claim!
As such, I am only giving a 4* rating for now. In the event they settle my claim correctly, I will change my rating to 5*; otherwise, I will drop my rating to NO or 1* !
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2 out of 2 people found this review helpful