0.2% (158) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
691
4 stars
241
3 stars
152
2 stars
67
1 star
91
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
69,374
Since 2013
MONTHLY SALES
999
Average Monthly Sales Since 2013
REVIEWS
1,242
Since 2013
Overall Rating
4.07 out of 5
Overall Rating 4.07 out of 5
1,242 Reviews Since 2013
Customer Reviews for Aegis
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Great value and luckily we did not need to file a claim as all went well with our trip.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
June 13, 2015
Joseph from FL
Verified Squaremouth Customer
I am waiting for a claim form from April. I am also waiting for documentation from airline regarding travel delay. My opinion of April will be greatly affected by the timely handling of a relatively minor claim. $102 hotel stay due to delayed travel.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
VIP Plan
Review Received:
June 9, 2015
Pat from TX
Verified Squaremouth Customer
Yes, I would recommend, prompt and efficient.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 2 out of 5
Policy:
Go Ready Choice
Review Received:
June 8, 2015
L from GA
Verified Squaremouth Customer
More than 7 calls requesting medical . assistance. Never had a single call back. Asked repeatedly what a reasonable time for a call back... told an hour. They kept saying it was a holiday weekend - I could have gone to an urgent care, but they said they had to use a doc in their network which would come to my hotel. (I ended up paying for another hotel night, simply so their doctor could access me - but it never happened)
Ended up canceling remainder of trip and driving home (35 hours) to see my own physician.
Inexcusable experience.
Was this review helpful to you?
78 out of 79 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Trip Cancellation
Review Received:
June 2, 2015
HD from SC
Verified Squaremouth Customer
Enjoyable experience
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Economy Plan
Review Received:
June 1, 2015
Hal from NM
Verified Squaremouth Customer
I had to postpone my trip South Asia and rebook later because of illness. April reimbursed for lost airfare and tour expenses. I was very satisfied with their service.
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
June 1, 2015
Valerie from FL
Verified Squaremouth Customer
Sarah did a very good job at following up with me on a question I had and eventually got me an answer. She was persistent with the company to get me the information I needed.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Go Ready Trip Cancellation
Review Received:
June 1, 2015
Phyllis from VA
Verified Squaremouth Customer
Claim process takes too long.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Go Ready Choice
Review Received:
June 1, 2015
Ray and Elaine from CA
Verified Squaremouth Customer
I filed a claim for a trashed suitcase in late April. I sent in the requested forms, pictures and specifics as to how the bag was damaged by airport personnel. Although the bag was seldom used,(except for extended trips), it was in good condition for a about four years old. I explained that due to it's age, I no longer had the original purchase receipt, (understandable, right)?
Last week I received a request from Seven Corners, Inc whom I guess APRIL laid my claim off onto which they received from SquareMouth, asking for the" ORIGIONAL"purchase receipt. I wrote again restating the I didn't have one.
Where this is going, I can only guess...The scrap heap?
Was this review helpful to you?
5 out of 5 people found this review helpful
Rating 3 out of 5
Policy:
Multi-Trip Plan Universal
Review Received:
June 1, 2015
stewart from GA
Verified Squaremouth Customer
They keep asking for my documents. I have sent them twice. I continue waiting.
Was this review helpful to you?
0 out of 0 people found this review helpful