Aegis
Overall Rating 4.07 out of 5
Overall Rating 4.07 out of 5 1,242 Reviews Since 2013

  • Rating 5 out of 5
    Policy:
    VIP Plan
    Review Received:
    June 27, 2015
    David from ME Verified Squaremouth Customer

    Great value and luckily we did not need to file a claim as all went well with our trip.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    June 13, 2015
    Joseph from FL Verified Squaremouth Customer

    I am waiting for a claim form from April. I am also waiting for documentation from airline regarding travel delay. My opinion of April will be greatly affected by the timely handling of a relatively minor claim. $102 hotel stay due to delayed travel.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    VIP Plan
    Review Received:
    June 9, 2015
    Pat from TX Verified Squaremouth Customer

    Yes, I would recommend, prompt and efficient.

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    June 8, 2015
    L from GA Verified Squaremouth Customer

    More than 7 calls requesting medical . assistance. Never had a single call back. Asked repeatedly what a reasonable time for a call back... told an hour. They kept saying it was a holiday weekend - I could have gone to an urgent care, but they said they had to use a doc in their network which would come to my hotel. (I ended up paying for another hotel night, simply so their doctor could access me - but it never happened)

    Ended up canceling remainder of trip and driving home (35 hours) to see my own physician.

    Inexcusable experience.

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    78 out of 79 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Trip Cancellation
    Review Received:
    June 2, 2015
    HD from SC Verified Squaremouth Customer

    Enjoyable experience

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Economy Plan
    Review Received:
    June 1, 2015
    Hal from NM Verified Squaremouth Customer

    I had to postpone my trip South Asia and rebook later because of illness. April reimbursed for lost airfare and tour expenses. I was very satisfied with their service.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    June 1, 2015
    Valerie from FL Verified Squaremouth Customer

    Sarah did a very good job at following up with me on a question I had and eventually got me an answer. She was persistent with the company to get me the information I needed.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Go Ready Trip Cancellation
    Review Received:
    June 1, 2015
    Phyllis from VA Verified Squaremouth Customer

    Claim process takes too long.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    June 1, 2015
    Ray and Elaine from CA Verified Squaremouth Customer

    I filed a claim for a trashed suitcase in late April. I sent in the requested forms, pictures and specifics as to how the bag was damaged by airport personnel. Although the bag was seldom used,(except for extended trips), it was in good condition for a about four years old. I explained that due to it's age, I no longer had the original purchase receipt, (understandable, right)?
    Last week I received a request from Seven Corners, Inc whom I guess APRIL laid my claim off onto which they received from SquareMouth, asking for the" ORIGIONAL"purchase receipt. I wrote again restating the I didn't have one.
    Where this is going, I can only guess...The scrap heap?

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    5 out of 5 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Multi-Trip Plan Universal
    Review Received:
    June 1, 2015
    stewart from GA Verified Squaremouth Customer

    They keep asking for my documents. I have sent them twice. I continue waiting.

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    0 out of 0 people found this review helpful