Aegis
Overall Rating 4.07 out of 5
Overall Rating 4.07 out of 5 1,226 Reviews Since 2013

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 13, 2014
    Michael from NJ Verified Squaremouth Customer

    April representatives were very helpful and understanding. Our claim
    was reviewed and a determination was made very quickly....No
    hassle at all.
    I would recommend April Travel Protection to other travelers.
    If we travel in the future, I definitely would buy the April Travel
    Protection Policy

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    57 out of 65 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Multi-Trip Plan Elite
    Review Received:
    October 7, 2014
    Kath from NY Verified Squaremouth Customer

    This should be zero star, not one. Appalling. Absolutely the worst insurance policy service I have ever experienced in 50 years. The front end people were fine, but as soon as the claim was sent back to head office, they showed themselves to be incompetent, uncaring, and uninformed. I would never ever use these people again or recommend them to others. They left me open-mouthed with their inability to deal with simple, basic insurance issues and most of all with their complete and utter lack of communication.

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    111 out of 120 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 1, 2014
    Hub from WA Verified Squaremouth Customer

    Quick response from customer representative and medical bill have all been reimbursed within 30 days. Will definitely use APRIL again.

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    60 out of 65 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    September 25, 2014
    shura from MT Verified Squaremouth Customer

    Awesome help finding the correct policy. Wonderful staff, very helpful and knowledgeable, prompt and complete.

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    9 out of 10 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Go Ready Trip Cancellation
    Review Received:
    September 24, 2014
    Douglas from MA Verified Squaremouth Customer

    Air France pilots decided to strike while we were on vacation, cancelling our return flights. I was unable to get through to Air France (all lines busy), so I contacted April who told me they would take responsibility for rebooking. However, I continued to call Air France and ultimately got in touch and they booked us on another carrier. I then called April and told them we were all set. Bottom line is that I don't know how April would have performed but they seemed willing to help. If this happens next time, I would be more persistent with the airline and probably not contact April unless absolutely necessary. I think April should be clearer on what customers should do in the event of an airline strike.

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    19 out of 22 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Multi-Trip Plan Elite
    Review Received:
    September 23, 2014
    Robert from TN Verified Squaremouth Customer

    I have filed a claim with April after being delayed 26 hours on my trip. They claim that they will only cover me for 1 day because the second day doesn't start until 30 hours after a delay. I have appealed the judgement, only to be denied a second time. I have also called squaremouth to file a complaint against them.

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    213 out of 219 people found this review helpful

  • Rating 5 out of 5
    Policy:
    VIP Plan
    Review Received:
    September 17, 2014
    Charles from NC Verified Squaremouth Customer

    Our baggage to Brussels, Belgium was delayed by 33 hours. I contacted April Travel Protection by email immediately and received the forms to submit a claim for the delay. We returned home on 9/10/2014 and have submitted a claim to them. Hopefully we will have no problems collecting for the delayed luggage since our policy states we have a $200 daily limit per person covered after 12 hours delay. April states they will process the claim within approximately thirty business days. Hopefully that will be the case.

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    17 out of 19 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Economy Plan
    Review Received:
    September 17, 2014
    Catharina from VA Verified Squaremouth Customer

    I did have a question for April insurance during my travels which they promptly answered. However, I do not give maximum ratings because there may always be room for improvement. I did have medical problems but knowing that not much could be done about it at the time and to avoid the hassle of filing a claim I did not seek medical attention.
    Other than that, yes I would recommend this policy to others.

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    10 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Trip Cancellation
    Review Received:
    September 6, 2014
    Beverly from PA Verified Squaremouth Customer

    I called for clarification and was given the info I needed to make a decision. I would recommend it to others.

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    15 out of 17 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Go Ready Trip Cancellation
    Review Received:
    August 12, 2014
    Richard from CA Verified Squaremouth Customer

    The telephone Agent was excellent; very patient with questions, and gave very clear answers.

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    16 out of 18 people found this review helpful