0.2% (159) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
700
4 stars
245
3 stars
154
2 stars
67
1 star
92
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
69,898
Since 2013
MONTHLY SALES
833
Average Monthly Sales Since 2013
REVIEWS
1,258
Since 2013
Overall Rating
4.07 out of 5
Overall Rating 4.07 out of 5
1,258 Reviews Since 2013
Customer Reviews for Aegis
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Great service at a fair price! I had to reach them twice for questions & they were extremely helpful each time. As a self admitted textaholic, I even engaged them in a text chat from my phone & it worked great.
Had a bit of a scare on my outbound flight as bad weather had delayed me for a few hours. I reached out to find out what to do & they gave me clear instructions. If my flight delay reached 6 hours, they would help arrange a new one for me. They even said they would pay for it right away, so I didn't have to go through a claims process. Fortunately, it didn't come to that. I was on my way to Vegas after about 3 or so hours in the airport.
WILL DEFINITELY USE AGAIN & RECOMMEND APRIL!!
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65 out of 73 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Trip Cancellation
Review Received:
July 23, 2014
Mike from OR
Verified Squaremouth Customer
April Travel Protection gave excellent customer service.
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17 out of 21 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Trip Cancellation
Review Received:
July 8, 2014
Patric from CA
Verified Squaremouth Customer
Good to have the backup. Had a wonderful trip.
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18 out of 20 people found this review helpful
Rating 2 out of 5
Policy:
Economy Plan
Review Received:
June 17, 2014
Mark from FL
Verified Squaremouth Customer
I called the Emergency Assistance line several times during my 'problem time.' I had to call them collect as they somehow couldn't call my international cellphone number (but others reached me). They weren't much help during my 'problem time' in Rome Italy. I went to hospital in Rome. Staff recommended I remain for additional treatment for congestive heart failure. I cut short my trips, and returned home for treatment by my regular physicians. I filed claim - providing all paperwork required. April denied claim because I 'left the hospital against medical advice.' April is considering my appeal. NO I would not recommend this policy. Their first claim response is denial.
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249 out of 257 people found this review helpful
Rating 3 out of 5
Policy:
Go Ready Trip Cancellation
Review Received:
March 31, 2014
Albert from WA
Verified Squaremouth Customer
As the tour we were going to take was cancelled, I asked if we could cxl our policy. They said it would have to go to the proper dept. but we didn't hear anything until some time later when I noticed a refund had been made to my credit card. We appreciated this.
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125 out of 131 people found this review helpful
Rating 3 out of 5
Policy:
Economy Plan
Review Received:
February 8, 2014
Devon from DE
Verified Squaremouth Customer
I sent my claim to the provider in early January and I have followed up multiple times, yet still no update or resolution. I am not happy with how long the claim process is taking.
Not sure why this provider takes to long to process claims or why the claim process is so old fashioned. You can email a PDF but you still have to call the provider, request a claim form (can't find it anywhere on the website), print and fill it out, and then scan and email it. Why can't the form be submitted electronically through an online account?
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325 out of 338 people found this review helpful
Rating 5 out of 5
Policy:
Economy Plan
Review Received:
January 20, 2014
BH from FL
Verified Squaremouth Customer
Great selection
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21 out of 35 people found this review helpful
Rating 1 out of 5
Policy:
Economy Plan
Review Received:
December 18, 2013
David from CA
Verified Squaremouth Customer
I ordered coverage for two people. You and April issued a policy for myself only, a mistake it took many messages and phone calls to sort out -- and was only sorted on the eve of our lengthy trip abroad.
Response From:
Aegis:
Jason Schreier
Response Received:
January 6, 2014
We appreciate David taking the time to review our services. David's policy was one of the first ones issued for APRIL Travel Protection on SquareMouth's website. Unfortunately, he helped us discover an IT error that resulted in his companion's policy not being issued.
That IT error was promptly resolved and we have successfully issued all policies without concern ever since. More importantly, we were able to quickly resolve David's issue within hours of being notified. Meanwhile, we were in contact with David throughout this process both by phone and email.
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107 out of 116 people found this review helpful