Reviews, Sales, and Service Ratings for
AXA Assistance USA

To make a long story as short as possible, my wife and I purchased trip insurance for what for us was a trip of a lifetime. It was to be an anniversary celebration as well as a birthday celebration for us and our friends. Meticulous planning went into a three week adventure through the Scottish highlands. Plans and money spent was all worked out in advance, including the cost of trip insurance. Because we are older now, experience has taught us to expect the unexpected so we purchased trip insurance through this website with AXA Assistance USA. We got to Squaremouth through research on the web. We ended up with AXA after a telephone conversation with Squaremouth advising us to go with the company giving the lowest rate for what we needed.

One week into our three week trip, our son calls to tell us that my Mother has died. We dropped out plans to rush home but convinced our companions to continue on.

Our policy calls for 100% coverage for trip interruption. The death of a family member counts as a valid reason for trip interruption. We purchased $13,000 worth of trip insurance at a cost of $508.00. We put in a claim for $9316.49 along with a detailed explanation and all valid receipts and proof. We received a check for $547.52 with no explanation of what was and wasn't paid.

A phone call to Squaremouth resulted in a breakdown for payment from the provider that simply is not acceptable.

As with any policy, the ***** is in the details which are too numerous to go into in this review. Suffice it to say this matter is not over.

My advice to any reader of this review is to 1) Do not purchase insurance from AXA Assistance USA. 2) In purchasing trip insurance, it is probably best to go through someone you know locally and understand exactly what it is you are paying for. We were never provided a detailed policy, only a one page Summary of Coverage.

Please understand, my beef is not with this website. They have been supportive by contacting the provider on my behalf and getting the breakdown of payments and pleasant to work with but....I should have known better than to buy insurance over the internet. From now on I will handle trip insurance just like my car or home insurance...I will only deal with someone I know.

My beef is with AXA Assistance USA who appears unwilling to support their product.

If there is any change in this case, I will try to update on this site.