This insurance provider is currently unavailable on Squaremouth
Overall Rating
4.2% (86) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
605
4 stars
203
3 stars
105
2 stars
41
1 star
45
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
2,063
Since 2007
MONTHLY SALES
0
Average Monthly Sales Since 2007
REVIEWS
1,040
Since 2007
Overall Rating
4.26 out of 5
Overall Rating 4.26 out of 5
1,040 Reviews Since 2007
Customer Reviews for Global Alert
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Website made comparing policies easier than researching each individually. Customer service rep helped confirm my understanding of product I should purchase.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Preferred Plus
Review Received:
August 28, 2016
Janet from TX
Verified Squaremouth Customer
I have no complaints about the process or the time it took to complete. They required specific documents which I provided and settled the claim in a timely manner.
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3 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Preferred Plus
Review Received:
August 28, 2016
Winnifred from AK
Verified Squaremouth Customer
I didn't worry about maybe having a medical emergency.
Very happy with it.
Thanks for your prompt service. Would recommend with 5 stars.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
August 23, 2016
Alan from OR
Verified Squaremouth Customer
The coordination with Travel with Alan/Travel Leaders, Lynwood, WA, made us feel more secure in our selection.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
August 22, 2016
Patricia from MD
Verified Squaremouth Customer
Great Trip.
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0 out of 0 people found this review helpful
Rating 2 out of 5
Policy:
Preferred
Review Received:
August 21, 2016
Joel from MD
Verified Squaremouth Customer
There was a very large amount of paperwork required to file my relatively small claim (less than $200 for a medical cost on cruise); as a customer who has bought many, many policies through Squaremouth I expect you to expedite my claim.
Response From:
Global Alert:
Joshua Walker
Response Received:
August 23, 2016
Thank you for taking the time to write a review.
We can confirm your claim was reported online on 8/19/16.
You expressed concern about the paperwork required to file your claim. We understand it can seem like a lot, but every claim is required to be documented in order for benefits to be payable. Without proper documentation, a claim cannot be considered payable.
A claims analyst will call you today to review the details of your claim and make sure all of your concerns are addressed.
Thank you again for sharing your feedback. We look forward to speaking with you and we are grateful for the opportunity to assist you.
Response From:
Squaremouth: Kelly Calkins
Response Received:
August 23, 2016
Thank you for posting a review.
A member of our Zero Complaint team has contacted you to discuss your claim.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
August 20, 2016
robert from NY
Verified Squaremouth Customer
It was a pleasure dealing with the person on the phone and on line. thankfully i dident need your services, it was nice knowing I had coverage.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Essentials
Review Received:
August 19, 2016
Christopher from NC
Verified Squaremouth Customer
I became ill while traveling in Germany and required medical assistance. My family was able to contact Global Alert and get everything I need as far as information goes and they were very helpful in giving me the info I needed in order to make a claim once I received my bill from the hospital.
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9 out of 10 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
August 6, 2016
Judith from WA
Verified Squaremouth Customer
I was able secure travel insurance by comparing premiums and coverage with several companies.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
August 4, 2016
George from OR
Verified Squaremouth Customer
Excellent service--very professional.
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0 out of 1 people found this review helpful