IMG
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 2,126 Reviews Since 2005

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    March 15, 2010
    Mike from CA Verified Squaremouth Customer

    Before Trip
    No claim and no contact with carrier, true evaluation should be if claim involved. Price reasonable.

    During Trip
    No claim

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    0 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Elite
    Review Received:
    March 13, 2010
    Gary from CO Verified Squaremouth Customer

    Before Trip
    I called the carrier to make a change on the policy information and received a voicemail. I didn't receive a call back before I had to travel, so the change wasn't made. The documentation arrived by email in a timely manner and by mail while I was on vacation.

    During Trip
    No claims were made.

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    1 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Elite
    Review Received:
    March 4, 2010
    Michele from Italy Verified Squaremouth Customer

    Before Trip
    We received one copy of the policy by mail rather than both that we had purchased (one for my husband and one for me).

    During Trip
    The first few times I tried to call the emergency help line, on a Saturday morning, there was no answer and no way to leave a message. I tried again on Monday, two days later, and received an answering machine but no one called me back. Finally, I was able to get through to someone either later that day or the next day. When I was able to reach people on the help line, they were very helpful and pleasant.

    Claim Process
    The claim check was processed on February 16, 2010, but I didn't receive it until March 4, 2010. Part of this delay, at least a few days' worth, is because I have an overseas address. The paperwork I had to provide was extensive and somewhat burdensome, including some things that might have been difficult to prove if I had been asked. For instance, the time/date provided by the airline's website for delivery of our lost luggage was not actually the date/time it was delivered as that date/time was much later. In any case, I was very pleased from the standpoint of the people I was able to speak with on the help line and also, of course, pleased that they paid my claim without requesting any follow-up documentation. Of course, I had given them everything plus the kitchen sink, so.... I would use this provider again and I think the claim turnaround time was quite fast, all things considered.

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    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    March 1, 2010
    Frank from CA Verified Squaremouth Customer

    During Trip
    Luckily, we didn't need to use them at all.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    January 28, 2010
    Darlene from Bermuda Verified Squaremouth Customer

    Before Trip
    Sometimes the mail is very slow in Bermuda, so i didn't get my formal docs until after the trip.

    During Trip
    Luckily, i didn't need to use any services.

    Claim Process
    no claims made

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Deluxe Travel
    Review Received:
    January 23, 2010
    Judith from BC Verified Squaremouth Customer

    Before Trip
    Final documenttion did not arrive until the day we were leaving!!! Also had not been forewarned that more documentation would be arriving.

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    8 out of 10 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    January 18, 2010
    Breda from NH Verified Squaremouth Customer

    Before Trip
    Hello I didn't talk to customer service. Your site was recommended I did everything online ...you provided vg infor

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    December 13, 2009
    Nancy from CO Verified Squaremouth Customer

    During Trip
    We were forced to cancel our trip.

    Claim Process
    It was somewhat difficult to fulfill all the paperwork demands in order to get our money refunded--but in the end it was very worthwhile because we were paid in full.

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    132 out of 134 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Deluxe Travel
    Review Received:
    September 1, 2009
    ProfJerry from IL Verified Squaremouth Customer

    Before Trip
    Before trip? No contact. No customer service, but I did not expect any.

    During Trip
    No contact during trip. Contact was not possible.

    Claim Process
    Clain "requires" original receipts. There was no "original receipt for a cash purchased air e-ticket bought in an emergency. I hope I collect. It took me a week to get an airline confirmation of this purchase so I could complete my claim.

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    14 out of 18 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Deluxe Travel
    Review Received:
    August 28, 2009
    Gerard from NL Verified Squaremouth Customer

    Before Trip
    very professional

    During Trip
    never used

    Claim Process
    no claim

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    1 out of 5 people found this review helpful