0.3% (214) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1274
4 stars
395
3 stars
197
2 stars
83
1 star
131
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
65,700
Since 2005
MONTHLY SALES
1386
Average Monthly Sales Since 2005
REVIEWS
2,126
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,126 Reviews Since 2005
Customer Reviews for IMG
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Before Trip No claim and no contact with carrier, true evaluation should be if claim involved. Price reasonable.
During Trip No claim
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0 out of 1 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Elite
Review Received:
March 13, 2010
Gary from CO
Verified Squaremouth Customer
Before Trip I called the carrier to make a change on the policy information and received a voicemail. I didn't receive a call back before I had to travel, so the change wasn't made. The documentation arrived by email in a timely manner and by mail while I was on vacation.
During Trip No claims were made.
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1 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Elite
Review Received:
March 4, 2010
Michele from Italy
Verified Squaremouth Customer
Before Trip We received one copy of the policy by mail rather than both that we had purchased (one for my husband and one for me).
During Trip The first few times I tried to call the emergency help line, on a Saturday morning, there was no answer and no way to leave a message. I tried again on Monday, two days later, and received an answering machine but no one called me back. Finally, I was able to get through to someone either later that day or the next day. When I was able to reach people on the help line, they were very helpful and pleasant.
Claim Process The claim check was processed on February 16, 2010, but I didn't receive it until March 4, 2010. Part of this delay, at least a few days' worth, is because I have an overseas address. The paperwork I had to provide was extensive and somewhat burdensome, including some things that might have been difficult to prove if I had been asked. For instance, the time/date provided by the airline's website for delivery of our lost luggage was not actually the date/time it was delivered as that date/time was much later. In any case, I was very pleased from the standpoint of the people I was able to speak with on the help line and also, of course, pleased that they paid my claim without requesting any follow-up documentation. Of course, I had given them everything plus the kitchen sink, so.... I would use this provider again and I think the claim turnaround time was quite fast, all things considered.
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2 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
March 1, 2010
Frank from CA
Verified Squaremouth Customer
During Trip Luckily, we didn't need to use them at all.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
January 28, 2010
Darlene from Bermuda
Verified Squaremouth Customer
Before Trip Sometimes the mail is very slow in Bermuda, so i didn't get my formal docs until after the trip.
During Trip Luckily, i didn't need to use any services.
Claim Process no claims made
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0 out of 0 people found this review helpful
Rating 2 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
January 23, 2010
Judith from BC
Verified Squaremouth Customer
Before Trip Final documenttion did not arrive until the day we were leaving!!! Also had not been forewarned that more documentation would be arriving.
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8 out of 10 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
January 18, 2010
Breda from NH
Verified Squaremouth Customer
Before Trip Hello I didn't talk to customer service. Your site was recommended I did everything online ...you provided vg infor
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
December 13, 2009
Nancy from CO
Verified Squaremouth Customer
During Trip We were forced to cancel our trip.
Claim Process It was somewhat difficult to fulfill all the paperwork demands in order to get our money refunded--but in the end it was very worthwhile because we were paid in full.
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132 out of 134 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
September 1, 2009
ProfJerry from IL
Verified Squaremouth Customer
Before Trip Before trip? No contact. No customer service, but I did not expect any.
During Trip No contact during trip. Contact was not possible.
Claim Process Clain "requires" original receipts. There was no "original receipt for a cash purchased air e-ticket bought in an emergency. I hope I collect. It took me a week to get an airline confirmation of this purchase so I could complete my claim.
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14 out of 18 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
August 28, 2009
Gerard from NL
Verified Squaremouth Customer
Before Trip very professional
During Trip never used
Claim Process no claim
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1 out of 5 people found this review helpful