Reviews, Sales, and Service Ratings for
IMG

We had to file a claim.. I called from Europe several times and often got conflicting information. Now that we have filed a claim, they are telling what I was told was incorrect and not paying claims that I was told were going to be covered. I'm appealing the decision now. But overall, very disappointed and will not use again

The policy coverage was verified thru their rep who was very polite.

The problem with purchasing coverage is for your company to give real time examples like ...we had a person medically evacuated from Aruba to the USA and the cost was approximately xx dollars.

This info would help us decide amout of insurance coverage to buy. Your representative had no clue.

I am waiting to hear from you, I sent in all my paper work.

Still waiting to hear about the claim. It’s been weeks since I submitted it!

Thankfully no claim!
But my previous policy I did have a claim and it is why we went through you again!

Every question was answered and everyone I spoke with during the purchase process was helpful. Now that I’ve filed a claim and answered a question I haven’t heard anything and it’s been several weeks. I’m concerned.

I purchased my policy 3 weeks after the Gaza war broke out. IMG refused to compensate me for the cancelled return leg of my Tel-Aviv-Chicago R/T ticket. They claimed that since I bought the insurance less than 30 days after the Gaza war broke, I was not covered for trip disruption.

IMG never alerted me to that strange caveat upon selling me their policy. This exception is probably buried somewhere in the very-very long policy, and I doubt anyone reads this lengthy policy before purchasing travel insurance online. I find their conduct at best unethical, if not a pure scam.

I will never deal with them again, will tell all my traveling friends to avoid them, and hope you'll take my comment into account. It is a BAD company to do business with.

Dr. Edna Grad

Accessible, helpful, comprehensive.

My luggage was lost for 7 days, I did not recieve the full amount from you as per the policy. I also have a huge phone bill after calling air canada for may days trying to locate my case. Can I submit a claim for this?
Thanks.
Victoria Scharer.

Some confusion at IMG whether I could purchase a second policy to cover airfare only instead of simply increasing the cost of the original policy, but after several phone calls this was resolved. Reps at IMG were helpful and patient as we worked through it.