IMG
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 2,153 Reviews Since 2005

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    October 23, 2024
    jennifer from UT Verified Squaremouth Customer

    I am in the process of filing a Trip Interruption Claim. I started the claim using the IMG portal, spending HOURS uploading documents only for them to disappear from my saved claim a few days later. I have spoken to the customer service reps at IMG and they are terrible. Impolite, uninformed and unhelpful. I did speak withe one competent and helpful rep who told me that the IMG online claim system is unreliable and documents are often lost. He emailed me a PDF form to complete manually. This is ridiculous.

    I will be completing the claim over the next few weeks, likely manually and scanning and emailing.

    So far, based on my initital contact with IMG, i would NEVER use them again NOR would I recommend them to anyone.

    Was this review helpful to you?

    9 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    October 22, 2024
    Marie from VA Verified Squaremouth Customer

    Everyone I spoke with was polite, professional and knowledgeable .

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    October 20, 2024
    Josephine from FL Verified Squaremouth Customer

    WE WERE UNABLE TO TRAVEL. PLEASE LET ME KNOW HOW LONG DO WE HAVE TO USE THIS POLICY OR CAN WE BE REFUNDED.
    WE PLAN TO BE ABLE TO TRAVEL BY MAY OR JUNE OF 2025

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    October 18, 2024
    Bradley from AL Verified Squaremouth Customer

    Very helpful when we decided to modify the policy.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    October 17, 2024
    Kelly from OR Verified Squaremouth Customer

    I needed non-emergency medical assistance abroad and was quickly connected (telephonically) to a Dr. who prescribed the medication I needed.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    October 17, 2024
    Laura from OH Verified Squaremouth Customer

    Always excellent service

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    October 14, 2024
    Marta from CA Verified Squaremouth Customer

    I found the customer friendly willingness of IMG to basically allow the customer to make a deposit for insurance on the trip and then close to the time of the trip starting, the client's ability to increase the coverage to cover more of the total cost of the trip. This practice will encourage me to use this carrier for all travel insurance in the future. Very customer friendly. Quite friendly and professional staff available to answer detailed questions by phone.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    October 13, 2024
    Joanne from AZ Verified Squaremouth Customer

    Excellent coverage, information received was clear and concise

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    October 13, 2024
    Ann from FL Verified Squaremouth Customer

    It’s so easy to find a policy on on the website due to being able to do the comparison charts

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    October 13, 2024
    Sally from TX Verified Squaremouth Customer

    I had to extend the dates for my travel and IMG was very helpful and accomodating in making these changes. The trip was uneventful so did not need to make a claim but I felt confident if anything went wrong, I made the right decision using IMG

    Was this review helpful to you?

    2 out of 3 people found this review helpful

Insurance Providers

Additional Information

By using this site, you agree to our Privacy Policy.