IMG
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 2,155 Reviews Since 2005

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    December 23, 2023
    Linda from MI Verified Squaremouth Customer

    Called claims & was told it would be denied since I had received a partial reimbursement from travel agency. That I could only be considered for reimbursement after I returned the $ to travel agency, as I could I only be reimbursed for the full amount - but that didn’t guarantee my claim would be honored. When I asked where on the policy it stayed that, I was directed to a couple different possible page #’s. NONE of which said that.

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    19 out of 19 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 23, 2023
    SKA from FL Verified Squaremouth Customer

    It was good

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    December 21, 2023
    Judith from FL Verified Squaremouth Customer

    Had a question about policy and it was answered quickly.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 18, 2023
    Pat from NV Verified Squaremouth Customer

    The insurance was easy to buy and I appreciate the support the company provides.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 16, 2023
    Vanessa from NC Verified Squaremouth Customer

    Very good service.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    December 15, 2023
    MIYAKO from MI Verified Squaremouth Customer

    The claim online was not useful, so I had to call IMG for further assistance. I received a PDF to fill out but I had to file the claim online again. The claim was denied even though the cancellation reason was very obvious and that the trip could not have made. I am pursing to escalate and request reimbursement.

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    12 out of 13 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 10, 2023
    HAROLD from CA Verified Squaremouth Customer

    I contracted COVID in Spain and was in Quarantine for five days. I called IMG helpline when I got sick and got useful information that I needed a formal COVID test. I filed a claim when I got back and the payment was in my checking acct. promptly after getting the claim approved

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    14 out of 14 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 9, 2023
    Joseph from IA Verified Squaremouth Customer

    Would never use this company again. Coverage was not what it claimed to be. Despite two ports on our cruise being cancelled and no refund or future credit from Carnival Cruise line, claim was denied.

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    14 out of 17 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    December 6, 2023
    Dennis from TX Verified Squaremouth Customer

    Their website states "You have no active or existing trip claims on file" on 12.6.2023; and they state on this same page "Claims submitted electronically (via online portal or email) may take up to 3 business days to appear in the listing ..." The claim was submitted on 11.21.23.

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    5 out of 8 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    December 4, 2023
    Clinton B from SC Verified Squaremouth Customer

    Overall, this was a very satisfying experience. Only criticism would be that IMG gave us response time frames that they did not meet. However, all came out well in the end and they paid our claim - which was a “no brainer” but we still appreciate it.

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    5 out of 5 people found this review helpful

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