Reviews, Sales, and Service Ratings for
IMG

Review Updated: 08/18/2023

Claim process was burdensome and difficult to do on line. Website was NOT user friendly. Online claim info could not be saved to complete the claim at a later time. Claim required information that was difficult or impossible for me to obtain. Phone support was less than helpful and I do not believe I could have made a claim without the help of SquareMouth and their Zero Complaint team.

Review Updated: 08/26/2023

The insurance carrier's website for claims submission is poorly designed. You are not able to review or page back without losing your work/progress so you have to start all over. To check on the progress of your claim, you need a claim number which isn't the number you are emailed with your claim and reference number. The claim forms I was asked to submit are not germane to the situation of the claim. You also can't speak with the person handling your claim nor their supervisor (you make an appointment for a returned call which never happened). Ultimately the claim was paid, but not without unnecessary angst.

Review Updated: 08/10/2023

Customer support from IMG during the incident that resulted in the claim was not stellar. Though the claim to give on site guidance as to where and how to obtain medical assistance, when I called (and the call was answered promptly), they seemed more concerned about the legalities of the situation, not really interested in guidance as to where to assist aid. We did find aid at a local hospital (with some help from our hotel concierge) and the issue was deal with. There was some concern initially that event might cancel the remainder of our cruise, but it resolved itself overnight and we proceded with the journey.

After returning home, I went online to IMG claim site and filed a claim for 395 Euro - the amount of our hospital ER visit and a medicine that was prescribed. The online process was very straight forward. I submitted copies of the bills and and a narrative of the reason for the visit. Within a week, IMG send me an electronic check for 395 Euros (converted to USD). From both our perspectives, the case was now closed.

Review Updated: 08/10/2023

My claim is valid and IMG kept changing reasons for denying the claim. Their denial is absurd. My flight was cancelled, so I cancelled my son's flight. He could not go by himself, just as if I were ill. My flight was cancelled by my travel agency who is defunct. This is a vaild reason for coverage. IMG first denied the claim because my son received airline points. He will not use those points in the time allotted and will receive no benefit. When I objected to this denial, IMG said I cancelled my son's flight, therfore no coverage. Yes, I did cancel my son's flight after my flight was cancelled for covered reasons. When one insured cannot travel for a covered reason, all insureds are covered. IMG is a scammer and does not deserve to be part of your portfolio of insurers.

I am considering filing suit and exposing IMG's sharp tactics.