Reviews, Sales, and Service Ratings for
Tin Leg

Our flight was delayed 6 hours. This was covered by our travel insurance. I filed a claim including details. I received an email requiring me to file the claim again and included requested documentation. I had no confirmation of receipt. Several days later I received another email requesting additional documentation including an explanation from the airline (how do you even get that), an updated itinerary (the trip already happened and it was a delay - there was no updated itinerary), photo IDs, credit card receipt (I had already attached the receipt for the $89 I was claiming).... In the end it was not even worth it. I will never use TinLeg again. Very disappointing.

We liked that it was easy to talk to a person about the policy. There was not a long wait on the phone. Your representative was very helpful and we purchased the travel insurance. Our printer recently stopped working. The representative indicated that Squaremouth would mail us a copy of the contract before the trip. The policy came in the mail the week before the trip.

Easy to acquire

I’m still waiting for my claim to go thru.

All went well

Thank you for your 4-star review! We're glad to hear everything went well. We’re always striving for excellence, and your feedback is invaluable to us. Could you let us know what we could have done differently to earn that 5th star? We’d love the opportunity to improve and ensure your next experience is flawless.

Nice to work with but I had no claim.

So far so good. I have just filed a claim and it is in process. The customer service person was very helpful and the claim form is clear and easy to use. Hopefully my claim won’t be processed soon and resolved well.

The representative I spoke with to set up my policy was very kind and helpful. Luckily, I didn't have to make a claim, but if I had, I am confident the process would have been smooth.

My interaction with Squaremouth was very professional. The staff were very understanding provided me with a response in a timely manner. Thank to this awesome team at Squaremouth.

Thank you so much for sharing your experience with us! We're thrilled to hear that our team provided you with a professional and timely response. If there’s anything we could have done to make your experience even better, please let us know. We’re always looking to improve and would love the opportunity to earn that fifth star in the future!

I knew going into this trip that all some parties that were traveling with us were coming down with COVID so I purchased this praying I wouldn’t need it. My 14 year daughter ended up being able to attend all of the activities, I however ended up having to come home but according to my my case manager, I won’t be able to file a claim bc I didn’t attend the doctor until the next day. Unsure what they expected me to do over the weekend. I’ve had to utilize insurance once before recently bc of Helene and it was such an easy process and a few years ago when my daughter got COVID during a trip, again an extremely easy process. This was a waste of time and money.

Thank you for sharing your experience with us. We are sorry to hear about the challenges you faced, especially during such a difficult time. We understand how disappointing it must have been to cut your trip short.

In reviewing your claim, we want to clarify that Trip Interruption coverage requires that a diagnosis be made by a licensed physician at the time of the interruption during your trip. In this case, it appears that since the medical consultation took place after your scheduled return date, unfortunately, the criteria for Trip Interruption coverage could not be met as the policy does require medical documentation from a licensed physician at the location in order to process claims for medical-related cancellations or interruptions. We understand your frustration with needing to submit medical documents to support your claim. Due to insurance regulations, certain documentation is required. We understand that this may seem strict, but these guidelines are in place to maintain fairness and consistency for all our customers.

We regret that this situation has caused you inconvenience and hope this explanation clarifies the policy language.