Reviews, Sales, and Service Ratings for
Tin Leg

I ahve submitted claim to due to our flight being cancelled. The claim was submitted on Tuesday December 17th 2024

I have used squaremouth for a number of travel policies. Always easy to get multiple quotes, easy to understand coverage differences, easy to purchase and the limited experience I’ve had with claims has been easy too.

Was hospitalized before the trip snd couldn't go. Filed claim. It is pending. they initially asked for all my medical info, which is ridiculous. Waiting for their response.

I wanted cancel for any reason with my policy and using your online system did not show the proper options and the wrong policy was select

Filed a claim for a clinic visit in Japan which was paid after documentation was submitted.
First time that I filed a claim and I am satisfied with response.

The representatives are truly wonderful. Please commend them.

I have used SquareMouth many times for travel Insurance because of website ease of use, and many different policies can be viewed and compared. I always buy travel Insurance with my many travels but this is the first time I actually filed a claim with Tin Leg. I purchased Tin Leg policy on May 14 2024 for my 2 months trip to Asia starting Oct 3 2024. Due to sudden diagnosis of severe heath issue of my family member I cancelled the trip on late July 2024. I was pleasantly surprised that Tin Leg process for claim was straightforward and prompt.

The process was still tedious which is understandable. You need to be organized and kept all records.
I cancelled all hotels, flights, tours, and cruise. Many I booked are with free cancellation. However I incurred penalties monetary lost with flights and cruise
Records of purchases, cancellations and losses, health issue that prompt the cancellation were submitted through email.

Tin Leg responded to my claim & questions promptly and though roughly. My claim was approved for the amount I claimed. Tin Leg was also flexible to accept medical record that my family member's health provider would provide. Tin Leg sent a form for the medical provider to complete but the health provider refused and stated that they can't. It is also understandable that the Healthcare provider can only provide complete medical records from their system on file.

Filing a claim process is not something I would want to do with travelling. However, I am glad that my Tin Leg travel Insurance works the way it supposed to work. I definitely will consider Tin Leg over other travel insurance for future travel. I can recommend Tin Leg and will buy Tin Leg travel insurance with confidence.

Get service. Easy to work with the website.

Glad I didn't need the insurance!

Claim process was very thorough. This is both a positive and a negative. Positive in that the claim was paid, negative in that the process seemed very laborious when compared to another carrier I used for a portion of the claim not covered by Tin Leg.