Reviews, Sales, and Service Ratings for
Tin Leg

You have a policy of not processing claims for lost or stolen goods if no police report was filed. I filed a claim and explained why no police report was filed. You then emailed me asking for proof of my flight itinerary. But then repeated your policy about police reports. Why ask me to go to the trouble of sending you the itinerary if you won’t pay claims without a police report?

This is really poor cus service. I will certainly not buy another Tin Leg policy for these reasons

Thank you for sharing your experience and concerns. I understand your frustration, and I’d like to clarify the claims process and our policies to provide some context.
When you submitted your claim, our examiner requested the remaining documents, including your flight itinerary, as part of our standard procedure. Even when there are concerns that coverage may not apply—such as the requirement for a police report in cases of theft—we still need to gather all relevant documentation before making a final determination. This ensures we review the claim thoroughly and fairly and give our customers the choice to continue with the process.
In your case, while the policy does clearly state that a police report is required for theft-related claims, we still wanted to give you the opportunity to provide any additional information that might support your claim. Our goal is always to assist as best we can within the terms of the policy.
I’m sorry we couldn’t meet your expectations this time and appreciate your understanding. If you have any further questions or need additional clarification, please feel free to reach out.

This is my third trip insured by Tin Leg. In each of the first two trips, I needed to file a claim which was handled well by Tin Leg. I consistently recommend Tin Leg because of those experiences. This my third trip went well. Your service is first rate--it keeps us older travelers safe in many ways.

Tin Leg has been very slow to process my claim. I have purchased many travel insurance policies over the years, but never had to file a claim. This time, my trip was cut short due to covid, and many of the bookings were non-refundable. I believed this was what travel insurance was for! How unfortunate that some insurance companies think travelers should purchase a policy without any expectation of coverage. I guess Tin Leg staff are there simply to collect salaries from premiums, but to thwart any attempts of travelers to actually exercise their policies.

Thank you for sharing your feedback and for your patience throughout the claims process. I understand how frustrating it can be to feel that things are moving slowly, especially when dealing with unexpected disruptions to your travel plans.
To clarify, your claim was initially filed on August 16, and we began reviewing the documents we received on August 22. During our review, we needed additional documentation to process your claim, including proof of payment for your non-refundable expenses. These documents were provided by you in batches throughout September, and our team worked to review each set as quickly as possible.
The final piece of required documentation, proof of no refund for your original return flight, was sent to us on October 22. Once we received all the necessary information, we finalized your claim and requested payment on October 31, notifying you of the approval that same day.
Our goal is always to process claims efficiently, and we truly appreciate your cooperation in providing the needed documents. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help.

Great service in purchasing a policy.

I appreciated the help transferring the policy from one trip to another after trip plans changed.

Too early to say. Haven't filed claim for travel delay yet. Still recovering from jet lag.

Prosess of claim was too cumbersome. Had a statement from my doctor saying I was unbale to travel. Another form was required and then another form was required. My doctor was cooperative but expecting the additional from was expecting too much. This form wanted to know when I could travel. What difference does that make when I was unable to travel at the time of the trip.

Thank you for taking the time to share your experience. I understand how frustrating it can be to deal with additional paperwork, especially when you've already provided a physician's note. To clarify, as part of our standard claims process, we do require a treating physician statement. Unfortunately, the initial form we received was incomplete, and we needed additional confirmation of the specific dates you were unable to travel. This step was necessary to ensure that the coverage criteria were met.

Once we received the completed form with the required information from your doctor, we were able to approve your claim within six days. We truly value your patience and cooperation throughout this process and will continue working to make our claims procedures as straightforward as possible. If you have any further questions or concerns, please don’t hesitate to reach out.

Disappointed

Thank you for taking the time to leave a review. We are sorry to hear about your experience and would like to address your concerns as quickly as possible.
We would like to schedule some time to speak with you regarding your concerns. Please visit our Zero Complaint page at - https://www.squaremouth.com/zero-complaint-guarantee and complete this form to open a Zero Complaint case. You will receive an email to schedule a time to speak with a member of our team for a time that is convenient for you.
Your satisfaction is very important to us, and we thank you for allowing us to improve our products and services.

Was kept on the phone for over an hour waiting before I hung up - in Italy with no luggage. Received an email the next day. So much for 24 hour assistance

Thank you for sharing your experience with us, and we are sorry to hear about the delay in reaching our Emergency Assistance support during such a challenging time.

After a careful review of your case, it appears that the prompt selected during your call routed you to our customer service team rather than our dedicated Emergency Assistance line, which would have allowed for immediate priority response. We understand how crucial timely assistance is in situations like yours, and we’re working to improve the clarity of our phone menu to help ensure customers get the right assistance without delay.

Please don’t hesitate to reach out if there’s anything more we can do to support you. We’re here to help!

The representative from Tin Leg was very helpful and patient with me submitting my paperwork .