Tin Leg
Overall Rating 4.55 out of 5
Overall Rating 4.55 out of 5 4,383 Reviews Since 2014

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    May 6, 2024
    Carl from FL Verified Squaremouth Customer

    my initial clam was very difficult to submit. I am still in a hospital in South Korea with expectation to be discharged this week, with follow up treatment possible before I am cleared to fly
    My wife found out several days ago that her brother has advanced cancer with current time yo live undetermined. He lives in Philippines and she will be going there after my discharge. I also need to know how to get compensation for canceled flight and a flight that was delayed 9 total hours due in part to airline canceling original flight without notice, and second flight was also canceled after an almost 3 hour delay

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    1 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    May 4, 2024
    Bill from SC Verified Squaremouth Customer

    Very nice and knowledgeable staff

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    May 3, 2024
    Laurel from TX Verified Squaremouth Customer

    Excellent customer service! We previously had purchased with Generali and needed to file a claim. Their customer service was dreadful! Thank you for your service and we will definitely use you again.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    May 1, 2024
    Heather from FL Verified Squaremouth Customer

    The claim process was very easy but also, my claim was simple as it was a paid in full cruise with cancel for any reason with no other travel involved. I received my expected reimburesment in the time frame specified.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    April 28, 2024
    James from UT Verified Squaremouth Customer

    Easy application. Assistance phone call was very well handled.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    April 27, 2024
    Kathleen from WA Verified Squaremouth Customer

    Insurance was expensive but not having it and having an incident would have been MORE expensive. Peace of mind!

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    April 20, 2024
    Andrea from NY Verified Squaremouth Customer

    Very positive

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    April 18, 2024
    Paul from PA Verified Squaremouth Customer

    We submitted a claim after my wife fell ill with a nasty, persistent cough while we were on a cruise.

    Our claim process was very smooth and we received reimbursement soon after were returned home. No hassle. No worries.

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    10 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    April 18, 2024
    Elizabeth from NY Verified Squaremouth Customer

    I had a question pre-departure and emailed Tin Leg customer service. I received an answer promptly, and it was a clear explanation of the answer. This was a very nice change from the travel insurance company I dealt with previously.

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    5 out of 5 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Gold
    Review Received:
    April 16, 2024
    Ying Gi from WA Verified Squaremouth Customer

    The claim process is difficult and long and, in the end, Tin Leg still rejected my claim for emergency medical expenses.

    I submitted the claim on March 5, 2024. It took Tinleg 2 weeks to respond and they asked for more documentations. After submitting the requested info, it took them another 2 weeks to request again for more documentations. I had provided all requested documents and info and it still took them 2 months to return with a claim rejection statement including a reason that had nothing to do with my claim. Tin Leg claimed that the medical emergency was about COVID in 2023 but my claim was for stomach virus happened in 2024! The Tin Leg claim representative then apologized and resent another claim denial statement with reason that I only insured part of the trip! Needless to say, I will black list this company and will no longer want to have any business to do with them.

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    1 out of 1 people found this review helpful

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